Sobot.
Free
3.2.5for iPhone, iPod touch
Age Rating
Sobot. Screenshots
About Sobot.
All-in-one Contact Center Solution
Contacting, make the world borderless
Enjoy a better experience of contact center
--Make your customers happy
We help top brands improve their
customer satisfaction and NPS
--Make your team more efficient
We use our products and AI to improve
the productivity of customer service
agent teams
--One-stop Solution
Sobot provides not only SaaS but also
On-premise service. Our professional team
deliver customized service to our clients
--Intelligent
Leveraging AI and Big Data technology for
improving efficiency & revenue
Contacting, make the world borderless
Enjoy a better experience of contact center
--Make your customers happy
We help top brands improve their
customer satisfaction and NPS
--Make your team more efficient
We use our products and AI to improve
the productivity of customer service
agent teams
--One-stop Solution
Sobot provides not only SaaS but also
On-premise service. Our professional team
deliver customized service to our clients
--Intelligent
Leveraging AI and Big Data technology for
improving efficiency & revenue
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What's New in the Latest Version 3.2.5
Last updated on Dec 1, 2023
Old Versions
1.[Added] Call v6 outbound Call task revision
2.[Added] Work order attachment preview supports gesture scaling
3.[Optimization] Fix known bugs
2.[Added] Work order attachment preview supports gesture scaling
3.[Optimization] Fix known bugs
Show More
Version History
3.2.5
Dec 1, 2023
1.[Added] Call v6 outbound Call task revision
2.[Added] Work order attachment preview supports gesture scaling
3.[Optimization] Fix known bugs
2.[Added] Work order attachment preview supports gesture scaling
3.[Optimization] Fix known bugs
3.2.4
Oct 22, 2023
1. New Call V6 English Version
2. Add Call V6 Multi Time Zone
3. Resolve the issue of abnormal display of customer service reception quantity during online transfer
4. Adding online permission verification during online mutual kicking
5. Editing the work order, there are no backup options for selecting customer service
2. Add Call V6 Multi Time Zone
3. Resolve the issue of abnormal display of customer service reception quantity during online transfer
4. Adding online permission verification during online mutual kicking
5. Editing the work order, there are no backup options for selecting customer service
3.2.3
Sep 22, 2023
1. Actively log out and call the agent offline at the same time
2. Optimizing v1-v6 switching mode is a UI display issue
3. Optimizing the sorting problem of online lists
2. Optimizing v1-v6 switching mode is a UI display issue
3. Optimizing the sorting problem of online lists
3.2.2
Sep 15, 2023
1. [Add] Merge login.
3.2.1
Aug 31, 2023
1. Optimize the busy status of online agents during silent login.
3.2.0
Aug 28, 2023
1. Optimize the token expiration problem
3.1.9
Aug 18, 2023
1. Optimize the logic of kicking each other offline when logging in to multiple clouds simultaneously
2. Modify super management and full function administrator permissions
3. Optimize the issue of maintaining call status for re login calls
2. Modify super management and full function administrator permissions
3. Optimize the issue of maintaining call status for re login calls
3.1.8
Aug 16, 2023
1. Modifying Call Monitoring Statistics Service Exception Issues
2. Optimize online avatar caching issues
2. Optimize online avatar caching issues
3.1.7
Aug 7, 2023
1. Unified multi product login business
2. Support internationalization
3. Support for single account and multiple environment selection
2. Support internationalization
3. Support for single account and multiple environment selection
3.1.5
Apr 14, 2023
Internationalization support
3.1.3
Mar 9, 2023
1.修复已知问题。
2.拆分国际版和中文版。
2.拆分国际版和中文版。
3.1.2
Feb 13, 2023
1.【新增】呼叫任务详情显示客户昵称
3.1.1
Jan 13, 2023
1.【优化】修复已知问题。
3.1.0
Jan 4, 2023
1、完善智能回复功能
2、优化呼叫V6状态保持
3、适配iOS16控件支持
2、优化呼叫V6状态保持
3、适配iOS16控件支持
3.0.71
Nov 23, 2022
优化客服消息展示效果
3.0.70
Nov 21, 2022
[新增] v6版本服务总结
[新增] 呼叫v1/v6同时开通时，可以切换版本
[新增] 消息体文章和小程序，富文本支持颜色显示
[新增] v6版本呼叫网络切换通话重试机制
[优化] 隐藏呼叫“座席不存在”提醒
[优化] 手机号码正则验证
[新增] 呼叫v1/v6同时开通时，可以切换版本
[新增] 消息体文章和小程序，富文本支持颜色显示
[新增] v6版本呼叫网络切换通话重试机制
[优化] 隐藏呼叫“座席不存在”提醒
[优化] 手机号码正则验证
3.0.6
Oct 9, 2022
1、支持多服务域名选择
2、呼叫V6版本，签出不自动解绑
2、呼叫V6版本，签出不自动解绑
3.0.51
Aug 31, 2022
1.【优化】修改已知问题。
3.0.50
Aug 26, 2022
1、支持客服发送视频
2、支持呼叫v6版本
2、支持呼叫v6版本
3.0.41
Jun 2, 2022
1.[优化]修改呼叫登录token失效的问题
3.0.4
May 30, 2022
1.[新增]工单中心升级
2.[新增]创建、编辑工单，模板id必填.
3.[优化]修复已知问题
2.[新增]创建、编辑工单，模板id必填.
3.[优化]修复已知问题
3.0.3
May 14, 2022
1.【新增】新增工单和编辑工单可以选择工单模板
2.【新增】工单自定义字段新增级联字段选择
3.【新增】新版工单权限适配
4.【新增】使用工单SDK重构工单功能
2.【新增】工单自定义字段新增级联字段选择
3.【新增】新版工单权限适配
4.【新增】使用工单SDK重构工单功能
3.0.1
Jan 20, 2022
1、新增隐私协议入口
2、优化快捷回复显示html标签问题
2、优化快捷回复显示html标签问题
3.0.0
Oct 22, 2021
1.【新增】设置页面显示用户公司名称。
2.【新增】在线帮助，修改为售后部门接待，新增自定义信息，传入自定义字段。
3.【新增】iOS 15适配。
2.【新增】在线帮助，修改为售后部门接待，新增自定义信息，传入自定义字段。
3.【新增】iOS 15适配。
2.9.9
Sep 10, 2021
【优化】多伦会话消息展示
Sobot. FAQ
Click here to learn how to download Sobot. in restricted country or region.
Check the following list to see the minimum requirements of Sobot..
iPhone
Requires iOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
Sobot. supports English, Simplified Chinese
