Acty
Remote video support in AR
Free
7.0.5for iPhone, iPad and more
Age Rating
Acty Screenshots
About Acty
Acty is a professional software platform which combines remote video assistance with Augmented Reality (AR) technology to provide quick and immediate video support, help companies identify and resolve problems, assist installation of machines and systems, support troubleshoot process, all from their HQ or home office effectively and quickly.
The application is optimized to be installed on iPhones and iPads, to enable collaboration between technicians in the field and experts in the office. It allows you to receive support at any time through a video session to see the problem and provide precise instructions through the annotations in Augmented Reality.
Key features:
• Taking photos and recording videos
• Freeze annotations (snap a photo and draw on the image)
• Augmented Reality annotations
• Meeting
• Company chat – public and private
• Screen sharing (documents, web pages, etc.)
• Automatic text and voice translation
• QR Code and Barcode scanning
• Digital zoom
The application is optimized to be installed on iPhones and iPads, to enable collaboration between technicians in the field and experts in the office. It allows you to receive support at any time through a video session to see the problem and provide precise instructions through the annotations in Augmented Reality.
Key features:
• Taking photos and recording videos
• Freeze annotations (snap a photo and draw on the image)
• Augmented Reality annotations
• Meeting
• Company chat – public and private
• Screen sharing (documents, web pages, etc.)
• Automatic text and voice translation
• QR Code and Barcode scanning
• Digital zoom
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What's New in the Latest Version 7.0.5
Last updated on Mar 13, 2024
Old Versions
Fixed some errors.
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Version History
7.0.5
Mar 13, 2024
Fixed some errors.
7.0.2
Nov 8, 2023
Fixed crash on iPadOS 17.1.
7.0.1
Sep 29, 2023
- Fixed some errors.
7.0.0
Sep 7, 2023
- Added new languages: Czech, Korean and Brazilian.
- Improved assistance stability and quality.
- Improved WorkInstructions support.
- Added support for identities in deep links.
- Added support for companies without a skin in deep links.
- Improved assistance stability and quality.
- Improved WorkInstructions support.
- Added support for identities in deep links.
- Added support for companies without a skin in deep links.
6.4.0
Mar 23, 2023
- Added support for image editing in chat.
- Fixed some bugs.
- Fixed some bugs.
6.3.8
Dec 19, 2022
- Added support for FullHD video quality (iPhone 7 or newer).
6.3.4
Nov 10, 2022
- License and privacy documents have now been translated in japanese.
- Fixed some bugs.
- Fixed some bugs.
6.3.1
Oct 20, 2022
- Fixed management of file uploading in WorkInstructions.
- Fixed a bug that made a new identity not the default one at the end of a sign-up process.
- Improved assistance quality.
- Fixed a bug that made a new identity not the default one at the end of a sign-up process.
- Improved assistance quality.
6.3.0
Sep 15, 2022
- Greatly improved AR feature.
- Added support for workflows.
- Fixed various bugs.
- Added support for workflows.
- Fixed various bugs.
6.0.3
Jan 26, 2022
- Fixed bugs.
6.0.2
Jan 19, 2022
- Fixed bugs.
6.0.1
Jan 17, 2022
- Added chinese language.
- Fixed user interface bugs.
- Fixed user interface bugs.
6.0.0
Jan 17, 2022
- Updated privacy screen layout.
5.6.3
Nov 19, 2021
- Fixed bug that blocked translated chat messages from being received after changing the translation settings while in assistance.
5.6.2
Oct 21, 2021
- Improved GPS location fetching.
5.6.1
Oct 5, 2021
- Added scanner for QR codes that have been created by Acty.
- Added feature that lets you make a phone call to the company when there are no experts available.
- Fixed management of EXIF data in uploaded photos.
- Added feature that lets you make a phone call to the company when there are no experts available.
- Fixed management of EXIF data in uploaded photos.
5.6.0
Aug 3, 2021
- Enabled embedded WebExpert.
- Bugfixing
- Bugfixing
5.3.1
Jun 11, 2021
- Bugfixing
5.3.0
May 26, 2021
- Added support for a new feature that lets Acty start a phone call to a specific phone number configured by the connected company.
- Bugfixing
- Bugfixing
5.1.2
May 19, 2021
- Sometimes the app could freeze while trying to activate / deactivate the torch: this has been fixed.
- Sometimes the assistance could stop working after the meeting feature was turned off: this has also been fixed.
- Sometimes the assistance could stop working after the meeting feature was turned off: this has also been fixed.
5.1.0
Apr 8, 2021
- Added a message to display when the assistance is reconnecting.
- Improved session code sharing functionality.
- Fixed some bugs.
- Improved session code sharing functionality.
- Fixed some bugs.
5.0.3
Mar 18, 2021
- Improved reconnection after assistance lost.
- Fixed bug that did not allow voice translation playback.
- Fixed bug that did not allow voice translation playback.
5.0.2
Feb 5, 2021
- Improved AR drawings precision.
5.0.1
Jan 27, 2021
- Improved static drawing image quality.
5.0
Dec 21, 2020
- Added support for companies that require a PIN code to accept a call.
- Added support for companies that enable specific lists of experts / groups to call.
- Improved AR drawings precision.
- Fixed some bugs.
- Added support for companies that enable specific lists of experts / groups to call.
- Improved AR drawings precision.
- Fixed some bugs.
Acty FAQ
Click here to learn how to download Acty in restricted country or region.
Check the following list to see the minimum requirements of Acty.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Acty supports English, Czech, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Turkish
