asista
Free
2.67for iPhone, iPad and more
ASISTA SOFTWARE SOLUTIONS PRIVATE LIMITED
Developer
43.2 MB
Size
Jan 18, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
asista Screenshots
About asista
Asista app helps your customers and agents use the asista service on mobile.
At asista, we constantly endeavour to enhance User Experience, and as a step forward in this endeavour we are happy to launch our iOS app for asista. From now your agents will be able to use asista on the move through their iOS mobile without the hassle of waiting to get access to a PC to manage their tickets.
Some of the iOS App features include:
- Create tickets
- Dashboard providing a quick view of tickets for agents and supervisors
- Update Ticket State
- Add comments to ticket
- Forward ticket to agent/team
- View Knowledge Base Articles
- Push Notification
- Support for multiple accounts
At asista, we constantly endeavour to enhance User Experience, and as a step forward in this endeavour we are happy to launch our iOS app for asista. From now your agents will be able to use asista on the move through their iOS mobile without the hassle of waiting to get access to a PC to manage their tickets.
Some of the iOS App features include:
- Create tickets
- Dashboard providing a quick view of tickets for agents and supervisors
- Update Ticket State
- Add comments to ticket
- Forward ticket to agent/team
- View Knowledge Base Articles
- Push Notification
- Support for multiple accounts
Show More
What's New in the Latest Version 2.67
Last updated on Jan 18, 2024
Old Versions
app name changed for app store
Show More
Version History
2.67
Jan 18, 2024
app name changed for app store
2.66
Jan 10, 2024
App Name and icon updated
2.65
Mar 22, 2023
- Bug fixes and improvements.
2.64
Feb 8, 2023
- Advanced filter is now available in ticket list.
- Bug fixes and improvements.
- Bug fixes and improvements.
2.63
Dec 23, 2022
- Related Kb articles are now available on incident page.
- Bug fixes and enhancements.
- Bug fixes and enhancements.
2.61
Nov 14, 2022
- Bug fixes and enhancements.
2.60
Nov 2, 2022
- Introducing Ticket calendar feature. Now agents can add their ticket events to calendars.
- Bug fixes and enhancements.
- Bug fixes and enhancements.
2.50
Sep 12, 2022
- Introducing Ticket scheduling feature.
- Bug fixes and enhancements.
- Bug fixes and enhancements.
2.30
May 25, 2022
- Service Request feature is included.
- Ticket reopen feature is included.
- Bug fixes and enhancements.
- Ticket reopen feature is included.
- Bug fixes and enhancements.
2.20
Feb 3, 2022
- Agent availability feature is included.
2.19
Jan 10, 2022
- Timesheet for agents feature is included in this version.
- Bug fixes and improvements.
- Bug fixes and improvements.
2.18
Jan 7, 2022
- Timesheet for agents feature is included in this version.
- Bug fixes and improvements.
- Bug fixes and improvements.
2.17
Oct 11, 2021
- OTP based login feature is introduced.
- Location based Ticket routing.
- Agent specific skill within the Team.
- Bug fixes and improvements.
- Location based Ticket routing.
- Agent specific skill within the Team.
- Bug fixes and improvements.
2.16
Aug 13, 2021
- Support for SAML Authentication is now available.
2.15
Aug 3, 2021
- This release contains regular bug fixes and quality improvements.
2.14
Jul 5, 2021
We are constantly improving the app and adding new features for better user experience. We have now brought in a fresh and re-imaged UI and anonymous users can also create tickets.
2.12
May 28, 2021
- Bug Fixes and Improvements.
2.11
Apr 19, 2021
- Introducing Happy Code feature for Service Requests.
- bug fixes and improvements.
- bug fixes and improvements.
2.10
Dec 11, 2020
- Introducing Nested Fields in Ticket form.
- Bug fixes and improvements.
- Bug fixes and improvements.
2.9
Oct 15, 2020
Bugfixes and Improvements
2.8
Sep 25, 2020
- Sentiment feature is introduced.
- Modified UI for CC & Followers.
- Modified UI for CC & Followers.
2.7
Aug 25, 2020
- Collaboration feature is introduced.
- Performance enhancements.
- Performance enhancements.
2.6
Jul 12, 2020
- SLA Details integrated into Dashboard.
- Agent and above roles can now edit ticket custom fields.
- Bug fixes and performance enhancements.
- Agent and above roles can now edit ticket custom fields.
- Bug fixes and performance enhancements.
2.4
Apr 28, 2020
- Multiple account support in single app. Now you can quickly switch between the accounts.
- Revamped Tenant URL input screen.
- Bug fixes and Performance improvements.
- Revamped Tenant URL input screen.
- Bug fixes and Performance improvements.
2.2
Mar 11, 2020
- Introducing push notification feature in Asista.
- New and improved homepage.
- Minor fixes and performance improvements.
- New and improved homepage.
- Minor fixes and performance improvements.
asista FAQ
Click here to learn how to download asista in restricted country or region.
Check the following list to see the minimum requirements of asista.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
asista supports English
