HiKnow
Free
10.0.3for iPhone, iPad and more
9.9
3 Ratings
Huawei Technologies Co., Ltd.
Developer
30.5 MB
Size
Oct 18, 2023
Update Date
Business
Category
4+
Age Rating
Age Rating
HiKnow Screenshots
About HiKnow
HiKnow App provides enterprise customers with technical services and support. It allows users to:
● Manage products and components
● Access to product materials such as documents, cases, and videos
● Scan the barcode/QR code of the product to check component information, warranty and maintenance
● Request on-site support and spare parts
● Connect with fellows and community to define Huawei products
● Check software request progress
● Seek help from the virtual assistant
● Contact through the global service hotline
Bring digital to every person, home, and organization for a fully connected, intelligent world.
Features
● Product and Component Management: Add your products and components to My Products and regularly maintain the component status.
● Product Materials: Documents cover various scenarios such as operation, maintenance, installation, upgrade, and fault management. Cases are categorized into Fault handling and Advisory. Materials also include videos and bulletins.
● Scan: Scan a barcode or QR code of a Huawei product to obtain its basic information, maintenance information, and other related materials. The information can be sent to specified email addresses.
● On-site Support: Submit and manage WOs. Alternatively, submit service requests in Service Request and manage spare parts in Spare Parts.
● Forums: Share your experience in Huawei products with other users, ask and answer questions, get industry updates, and define future Huawei products.
● Functions: Easily access tools that provide assistance in various work scenarios. Add your frequently used tools to the App home screen.
● My Software Requests: Check progress of your software requests and send task reminders with one click.
● iKnow: Ask the virtual assistant questions and get instant responses.
Contact Us
For any questions or suggestions about this App,
send it through App: Me > Help/Feedback > Feedback
or email: e.support@huawei.com
● Manage products and components
● Access to product materials such as documents, cases, and videos
● Scan the barcode/QR code of the product to check component information, warranty and maintenance
● Request on-site support and spare parts
● Connect with fellows and community to define Huawei products
● Check software request progress
● Seek help from the virtual assistant
● Contact through the global service hotline
Bring digital to every person, home, and organization for a fully connected, intelligent world.
Features
● Product and Component Management: Add your products and components to My Products and regularly maintain the component status.
● Product Materials: Documents cover various scenarios such as operation, maintenance, installation, upgrade, and fault management. Cases are categorized into Fault handling and Advisory. Materials also include videos and bulletins.
● Scan: Scan a barcode or QR code of a Huawei product to obtain its basic information, maintenance information, and other related materials. The information can be sent to specified email addresses.
● On-site Support: Submit and manage WOs. Alternatively, submit service requests in Service Request and manage spare parts in Spare Parts.
● Forums: Share your experience in Huawei products with other users, ask and answer questions, get industry updates, and define future Huawei products.
● Functions: Easily access tools that provide assistance in various work scenarios. Add your frequently used tools to the App home screen.
● My Software Requests: Check progress of your software requests and send task reminders with one click.
● iKnow: Ask the virtual assistant questions and get instant responses.
Contact Us
For any questions or suggestions about this App,
send it through App: Me > Help/Feedback > Feedback
or email: e.support@huawei.com
Show More
What's New in the Latest Version 10.0.3
Last updated on Oct 18, 2023
Old Versions
1. On site maintenance and clock in eRight authorization and electronic signature optimization
2. My spare parts ASP hides on-site spare parts
3. Fix some known issues
2. My spare parts ASP hides on-site spare parts
3. Fix some known issues
Show More
Version History
10.0.3
Oct 18, 2023
1. On site maintenance and clock in eRight authorization and electronic signature optimization
2. My spare parts ASP hides on-site spare parts
3. Fix some known issues
2. My spare parts ASP hides on-site spare parts
3. Fix some known issues
10.0.2
Sep 7, 2023
1. eCare, my spare parts optimization.
2. New users can use basic functions without signing privacy.
3. Sign privacy login guidance optimization.
4. History browsing support search.
5. Service hotline application optimization.
6. Fixed known issues.
2. New users can use basic functions without signing privacy.
3. Sign privacy login guidance optimization.
4. History browsing support search.
5. Service hotline application optimization.
6. Fixed known issues.
10.0.1
Jun 11, 2023
1. Embedded code optimization
2. Fixed issues with switching between horizontal and vertical screens, maintaining active login, and logging out of accounts
3. Fix other known bugs
2. Fixed issues with switching between horizontal and vertical screens, maintaining active login, and logging out of accounts
3. Fix other known bugs
10.0.0
May 9, 2023
1. Add permission elevation and affiliated companies
2. ECare, my spare parts optimization
3. Login adaptation IDaas2.0
4. Adapt to iOS16
5. Fixed known issues
2. ECare, my spare parts optimization
3. Login adaptation IDaas2.0
4. Adapt to iOS16
5. Fixed known issues
9.0.3
Dec 12, 2022
1. eCare My spare parts add synchronization SN, synchronization address and other functions
2. Service Terms Cancellation Consent Pop up Confirmation
3. eISDP service delivery portal optimization
4. Some bug fixed
2. Service Terms Cancellation Consent Pop up Confirmation
3. eISDP service delivery portal optimization
4. Some bug fixed
9.0.2
Oct 29, 2022
1. ECare My spare parts are compatible with the plant.
2. Fix some known bugs.
2. Fix some known bugs.
9.0.1
Sep 28, 2022
1. App homepage revision
2. Upgrade client EDM2.0 to 3.0
3. Overseas Weiknow link replaced with new link
4. Picture Selector Optimization
5. Huawei Unified Scan Service Version Upgrade
6. Add UEM embedded code
2. Upgrade client EDM2.0 to 3.0
3. Overseas Weiknow link replaced with new link
4. Picture Selector Optimization
5. Huawei Unified Scan Service Version Upgrade
6. Add UEM embedded code
9.0.0
Apr 7, 2022
*In this update
Some bug fixes.
Some bug fixes.
8.1.5
Dec 16, 2021
*In this update
Some bug fixes.
Some bug fixes.
8.1.3
Nov 24, 2021
*In this update
Some bug fixes.
Some bug fixes.
8.1.2
Aug 3, 2021
*In this update
Some bug fixes.
Some bug fixes.
8.1.1
Apr 18, 2021
*In this update
1. The security of the login is improved.
2. The identification efficiency of the QR code scanning function is improved.
3. Completeness check is added for product documentation attachments.
4. Sharing function improvement.
5. Some bug fixes.
1. The security of the login is improved.
2. The identification efficiency of the QR code scanning function is improved.
3. Completeness check is added for product documentation attachments.
4. Sharing function improvement.
5. Some bug fixes.
8.0.2
Oct 31, 2020
*In this update
Some bug fixes.
Some bug fixes.
8.0.1
Aug 5, 2020
1. New module: eISDP Industry Project Delivery
2. Some performance improvements and bug fixes
2. Some performance improvements and bug fixes
8.0.0
Aug 3, 2020
1. New module: eISDP Industry Project Delivery
2. Some performance improvements and bug fixes
2. Some performance improvements and bug fixes
7.0.5
Apr 20, 2020
*In this update
Some bug fixes.
Some bug fixes.
7.0.4
Apr 10, 2020
*In this update
Some bug fixes.
Some bug fixes.
7.0.3
Dec 23, 2019
*In this update
Some bug fixes.
*Recent updates:
1. New design with more intuitive interface!
2. Optimize the Service Request, Spare Part Requests and On-site Support Modules.
3. Add eISDP module to support contract delivery.
Some bug fixes.
*Recent updates:
1. New design with more intuitive interface!
2. Optimize the Service Request, Spare Part Requests and On-site Support Modules.
3. Add eISDP module to support contract delivery.
7.0.2
Dec 16, 2019
*In this update
Some bug fixes.
*Recent updates:
1. New design with more intuitive interface!
2. Optimize the Service Request, Spare Part Requests and On-site Support Modules.
3. Add eISDP module to support contract delivery.
Some bug fixes.
*Recent updates:
1. New design with more intuitive interface!
2. Optimize the Service Request, Spare Part Requests and On-site Support Modules.
3. Add eISDP module to support contract delivery.
7.0.0
Nov 21, 2019
1. New design with more intuitive interface!
2. Now you can update your profile picture and view the certificates you have obtained.
3. Optimize the Service Request, Spare Part Requests and On-site Support Modules.
4. Add eISDP module to support contract delivery.
5. More updates for you to discover.
2. Now you can update your profile picture and view the certificates you have obtained.
3. Optimize the Service Request, Spare Part Requests and On-site Support Modules.
4. Add eISDP module to support contract delivery.
5. More updates for you to discover.
6.1.1
Apr 4, 2019
Now Hiknow App has a brand-new Community interface!
6.1.0
Jan 30, 2019
Huawei Enterprise Support now has a brand-new name as HiKnow!
5.8.2
Nov 15, 2018
Includes bug fixes.
5.8.1
Oct 12, 2018
Includes bug fixes.
5.8.0
Aug 20, 2018
1. Aligned the product home screens accessed by scanning QR codes and from the product list.
2. Scan to query components and spare parts status.
3. Added bookshelves for product lines on the search screen.
4. Filter by product on the global search screen.
5. Activate product license in personal centre.
6. Other improvements.
2. Scan to query components and spare parts status.
3. Added bookshelves for product lines on the search screen.
4. Filter by product on the global search screen.
5. Activate product license in personal centre.
6. Other improvements.
HiKnow FAQ
Click here to learn how to download HiKnow in restricted country or region.
Check the following list to see the minimum requirements of HiKnow.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
HiKnow supports English, Simplified Chinese
