Infor SyteLine Service
Free
2023.11.0.1for iPhone, iPad and more
5.5
12 Ratings
Infor Global Solutions, Inc.
Developer
59.3 MB
Size
Nov 6, 2023
Update Date
Business
Category
4+
Age Rating
Age Rating
Infor SyteLine Service Screenshots
About Infor SyteLine Service
Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted.
Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.
With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.
Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.
With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.
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What's New in the Latest Version 2023.11.0.1
Last updated on Nov 6, 2023
Old Versions
Fixed an issue with MFA where users would be prompted to login multiple times
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Version History
2023.11.0.1
Nov 6, 2023
Fixed an issue with MFA where users would be prompted to login multiple times
2023.08.0
Aug 29, 2023
* Fixed issues with Miscellaneous and Labor transactions default the price from the Partner's default values
* Fixed issues with logging in for specific SyteLine 9.01 instances
* Fixed issues with logging in for specific SyteLine 9.01 instances
2023.07.0
Jul 20, 2023
Bug Fixes
2023.5.0
May 23, 2023
Performance Improvements
Bug Fixes
Bug Fixes
2023.1.0
Feb 7, 2023
Bug Fixes
2022.11.0
Nov 11, 2022
Correct issue with material/labor transactions not syncing.
2022.10.0
Oct 31, 2022
Improved handling of sync when network drops or app moves to background.
Improved handling of conflicts.
Improved handling of conflicts.
2022.7.0
Jul 25, 2022
Bug Fixes
2022.1.0
Feb 8, 2022
Added optional typed signature name to work order and estimate signatures.
Bug Fixes.
Bug Fixes.
2021.9.0
Oct 11, 2021
Corrected app crash during clock off.
Corrected Invalid User error when authenticating with ION API.
Corrected labor transactions not using SRO Labor Costs.
Various Bug Fixes
Corrected Invalid User error when authenticating with ION API.
Corrected labor transactions not using SRO Labor Costs.
Various Bug Fixes
2021.8.0
Aug 6, 2021
Comma support in notes for users connecting to backend systems of:
SyteLine 10 v2021.06 or later (On-premise or MT)
SyteLine 9.01 (MT Only after August 2021 Release)
Corrected pricing not defaulting when connecting to SyteLine 9.01 backend.
Corrected error configuring application using Ming.le QR code/ionapi file.
Corrected error when using duplicate attachments.
Various Bug Fixes.
SyteLine 10 v2021.06 or later (On-premise or MT)
SyteLine 9.01 (MT Only after August 2021 Release)
Corrected pricing not defaulting when connecting to SyteLine 9.01 backend.
Corrected error configuring application using Ming.le QR code/ionapi file.
Corrected error when using duplicate attachments.
Various Bug Fixes.
2021.3.0
Apr 5, 2021
Corrected scrolling issue on note input.
Increased input area for appointment notes.
New synchronization option for attachment data to allow for on demand access to historical attachments.
Various Bug Fixes.
Increased input area for appointment notes.
New synchronization option for attachment data to allow for on demand access to historical attachments.
Various Bug Fixes.
2021.2.0
Feb 22, 2021
Improved sync performance
Ordering of history orders reversed to show most recent first
Defaulting improvements on records created from mobile
Ordering of history orders reversed to show most recent first
Defaulting improvements on records created from mobile
2020.12.1
Jan 13, 2021
Bug fix
2020.12.0
Jan 4, 2021
Bug Fixes
2020.10.0
Nov 2, 2020
Bug Fixes
9.1.6
Aug 18, 2020
Bug Fixes
9.1.5
Apr 22, 2020
Support for ION API
Bug Fixes
Bug Fixes
9.1.4
Oct 18, 2019
Bug Fixes:
Sync error uploading notes.
Download error on CCI card record.
Sync error uploading notes.
Download error on CCI card record.
9.1.3
Sep 6, 2019
Bug Fixes
9.1.2
Aug 19, 2019
Bug Fixes:
* warehouse defaulting on miscellaneous transactions
* missing back button on settings form
* warehouse defaulting on miscellaneous transactions
* missing back button on settings form
9.1.1
Jul 18, 2019
Bug Fixes
9.1.0
Dec 1, 2018
Infor SyteLine Service FAQ
Click here to learn how to download Infor SyteLine Service in restricted country or region.
Check the following list to see the minimum requirements of Infor SyteLine Service.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.