LiveEngage
Message consumers on the go
Free
2.4.3for iPhone, iPad and more
Age Rating
LiveEngage Screenshots
About LiveEngage
The LiveEngage mobile app provides real time messaging between you and your consumers anytime and from any location.
Don't be chained to your desk - take your engagements on the go and never miss an opportunity to create a meaningful connection.
Key features:
• Connect using real time messaging with your consumers
• Receive push notifications whenever your consumers request to connect with you
• View and manage your assigned agents conversations
• Control your availability, as new connections might come at any time!
• A seamless match to your LiveEngage web platform
***The app is currently available through an early access program. Contact your account manager for more information***
Don't be chained to your desk - take your engagements on the go and never miss an opportunity to create a meaningful connection.
Key features:
• Connect using real time messaging with your consumers
• Receive push notifications whenever your consumers request to connect with you
• View and manage your assigned agents conversations
• Control your availability, as new connections might come at any time!
• A seamless match to your LiveEngage web platform
***The app is currently available through an early access program. Contact your account manager for more information***
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What's New in the Latest Version 2.4.3
Last updated on Mar 20, 2020
Old Versions
The app in now open for all LP accounts with messaging operation (GA)
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Version History
2.4.3
Mar 20, 2020
The app in now open for all LP accounts with messaging operation (GA)
2.4.2
Jan 2, 2020
Resolved the issue that in some conversations, previous messages (history messages) were not showed in the transcript.
2.4.1
Dec 10, 2019
The new app version includes:
1. Support for sending and viewing secure forms (for accounts that were configured with secure forms)
2. Support viewing conversations which are not assigned to a skill
3. Resolve iOS13 UI issues
4. Resolve login issue for iPhone SE (4” screen)
5. Additional usability and stability improvements
1. Support for sending and viewing secure forms (for accounts that were configured with secure forms)
2. Support viewing conversations which are not assigned to a skill
3. Resolve iOS13 UI issues
4. Resolve login issue for iPhone SE (4” screen)
5. Additional usability and stability improvements
2.4.0
Nov 15, 2019
The new app version includes:
1. Support for sending and viewing secure forms (for accounts that were configured with secure forms)
2. Support viewing conversations which are not assigned to a skill
3. Resolve iOS13 UI issues
4. Resolve login issue for iPhone SE (4” screen)
5. Additional usability and stability improvements
1. Support for sending and viewing secure forms (for accounts that were configured with secure forms)
2. Support viewing conversations which are not assigned to a skill
3. Resolve iOS13 UI issues
4. Resolve login issue for iPhone SE (4” screen)
5. Additional usability and stability improvements
2.3.0
Sep 20, 2019
This version includes two highly anticipated features to the app:
1. Photo sharing - Consumers and Agents can now share photos*
2. Transfer to skill - Agents can transfer conversations to a different skill
In addition
- Push notifications process was improved
- Additional bugs were resolved
* The photo sharing is available according to each channel capabilities (there is a current limitation with ability for agent to send photos to Apple Business Chat)
1. Photo sharing - Consumers and Agents can now share photos*
2. Transfer to skill - Agents can transfer conversations to a different skill
In addition
- Push notifications process was improved
- Additional bugs were resolved
* The photo sharing is available according to each channel capabilities (there is a current limitation with ability for agent to send photos to Apple Business Chat)
2.1.1
Aug 23, 2019
Bugs fix and general improvements
2.1.0
Jul 18, 2019
LiveEngage FAQ
Click here to learn how to download LiveEngage in restricted country or region.
Check the following list to see the minimum requirements of LiveEngage.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
LiveEngage supports English
