1.3for iPhone, iPod touch
POPPINS Software
17.4 MB
Feb 6, 2019
Update Date
Age Rating
Age Rating
Apps in this category do not contain restricted content.
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
myA' Screenshots
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About myA'

Single entry point for all your users' support needs in the company.
Easy-to-use features that allow the end user to obtain information or solve problems themselves, at any time, in the office or on the move, and on any type of device.
The mobile application is necessarily coupled to the web application offering the services contracted with the Poppins SAS editor.

Detail of the functionalities:
The Chatbot, or more precisely "Selfcare module per virtual assistant", is a means offered to the user to access the information he needs when faced with a problem related to the use of the company's IT, or another field: general services, HR....
Poppins Software has chosen to rely on patented algorithms and a semantic analysis engine which, as its name suggests, translates a written request into natural language, offers choices of solutions in order of relevance and displays directly to the user the document corresponding to his request.
The Chatbot module can be coupled to the appointment scheduling module for users who would like to be called back by the support after an inconclusive selfcare session.

Synthesis of user tickets, satisfaction survey
Interconnected with the ITSM tool, the MyA' portal offers the user the possibility to visualize in a synthetic way all the tickets he has opened to the support (incidents and requests) with many features:
- Progress status
- Possible associated appointments (appointment scheduling tool included in the portal)
- Automatic restart without support call
- Access to the satisfaction survey module (rating of each ticket closed by a star system)
- Possible validations when the user is approvingN
- Access to the detailed content of the ticket
The user can very easily see where his requests stand.
This makes communication easier, greatly reducing the number of calls to the hotline or ISD.
The satisfaction survey module is a powerful tool for exchanging information with employees and regularly optimizes the tools through their analysis.

Communication and alert modules
Communication module: This function is intended for your IT department teams (or the company's IT manager). It offers the possibility of communicating with users on any type of information that may be useful to them: news, upcoming events (moving, scheduled service interruption...), launching new office automation services, reminder of good security practices... In short, everything that can help reduce the demands on the hotline by being proactive in communication.
Alert module: This function is administered by your company's IT support teams. It offers the possibility of alerting users in real time of an ongoing event that may affect them. For example: "Printer failure on the 3rd floor of building B"...
These are "flash" messages that appear as a red banner on the MyA' portal when you connect.
This tool makes it possible to reduce the number of "informative" requests or requests related to incidents already taken into account.

Features specific to the mobile version
This application includes some of the portal's functionalities and offers others that are specific such as:
- Voice control for selfcare
- Notifications: change of status of a ticket, approval requested on a ticket when the user is a validator, new alert or communication...
- The possibility of using the camera
to, very simply, open an incident by attaching a photo...
Multi-language version
The portal and application are available in a multi-language version (FR, AN, AL, ES)
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What's New in the Latest Version 1.3

Last updated on May 3, 2021
Old Versions
Bug fixing release
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Version History
May 3, 2021
Bug fixing release
Sep 30, 2020
Better analytics
Mar 20, 2020
Bug fixes
Jan 12, 2020
Reactivation of the iOS notifications
Dec 11, 2019
Fix bug "keyboard cover input field"
Jul 17, 2019
Display properly long alerts
Apr 11, 2019
Improved process of enrollment and authentication
Feb 6, 2019

myA' FAQ

Click here to learn how to download myA' in restricted country or region.
Check the following list to see the minimum requirements of myA'.
Requires iOS 8.0 or later.
iPod touch
Requires iOS 8.0 or later.
myA' supports English

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