AW Touchpoint
American Well Inc.
Free
23.01.2for iPhone, iPad and more
Age Rating
AW Touchpoint Screenshots
About AW Touchpoint
Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.
For Patients:
No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.
Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.
For Providers:
For providers with a health system login, Amwell Touchpoint app provides the ability to:
• Launch secure, HIPAA-compliant video consultations using Amwell Connect
• Receive automated notifications when new cases are assigned
• Review case details and the patient’s medical history
The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:
• Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
• Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
• Automation of alerts and escalations
• Integration with EHR and IT systems to minimize disruptions to workflow
• Act as a video and phone dialer with Epic Haiku/Canto.
• Active monitoring of point-of-care devices
For Patients:
No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.
Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.
For Providers:
For providers with a health system login, Amwell Touchpoint app provides the ability to:
• Launch secure, HIPAA-compliant video consultations using Amwell Connect
• Receive automated notifications when new cases are assigned
• Review case details and the patient’s medical history
The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:
• Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
• Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
• Automation of alerts and escalations
• Integration with EHR and IT systems to minimize disruptions to workflow
• Act as a video and phone dialer with Epic Haiku/Canto.
• Active monitoring of point-of-care devices
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What's New in the Latest Version 23.01.2
Last updated on Jan 18, 2024
Old Versions
The latest version contains bug fixes and performance improvements
Show More
Version History
23.01.2
Jan 18, 2024
The latest version contains bug fixes and performance improvements
23.01.1
Jul 20, 2023
• NIHSS image bug fix for carts
23.01.0
Jun 27, 2023
• Notification system upgraded
• "Send Product Feedback" has been removed
• NIHSS image quality improvement
• Several bug fixes and other improvements
• "Send Product Feedback" has been removed
• NIHSS image quality improvement
• Several bug fixes and other improvements
22.07.0
Feb 15, 2023
• You have the ability to display NIHSS cards in Spanish
• On the Stroke Intake form, a new selection option is available for the "Is stroke onset time known?" question. Providers can now select "Unknown."
• Several bug fixes and other improvements
• On the Stroke Intake form, a new selection option is available for the "Is stroke onset time known?" question. Providers can now select "Unknown."
• Several bug fixes and other improvements
22.06.0
Dec 8, 2022
• You now have the ability to select Alteplase and Tenecteplase in the Telestroke forms
• Several bug fixes and other improvements
• Several bug fixes and other improvements
22.05.0
Oct 12, 2022
• Restoring a call on the device when losing power
• Apple iPhone 14 is compatible
• Change to workflow icons if no workflow is selected
• Ability to gather history of time spent on calls
• Corrected an issue when trying to add a participant
• Corrected an issue with alerts continually firing when in sleep mode
• Several bug fixes and other improvements
• Apple iPhone 14 is compatible
• Change to workflow icons if no workflow is selected
• Ability to gather history of time spent on calls
• Corrected an issue when trying to add a participant
• Corrected an issue with alerts continually firing when in sleep mode
• Several bug fixes and other improvements
22.04.0
Aug 5, 2022
• Created the ability to add a security pin post implementation
• You can now “Opt-in” for text notification
• When sending an email notification, it will now provide the rooms name and requesting individuals name also
• Updated the format of referring notes
• We have upgraded to Angular V12
• Several bug fixes and other improvements
• You can now “Opt-in” for text notification
• When sending an email notification, it will now provide the rooms name and requesting individuals name also
• Updated the format of referring notes
• We have upgraded to Angular V12
• Several bug fixes and other improvements
22.03.0
May 26, 2022
• New ability to receive a chat message from a provider
• ‘Complete and Verify’ button changed to ‘Complete Now’ in case details
• Changes to menu buttons UI in video calls
• Type of user selection buttons added when name is selected ahead of a call
• Ability to close weak signal message when signal is improved
• Several bug fixes and other improvements
• ‘Complete and Verify’ button changed to ‘Complete Now’ in case details
• Changes to menu buttons UI in video calls
• Type of user selection buttons added when name is selected ahead of a call
• Ability to close weak signal message when signal is improved
• Several bug fixes and other improvements
22.02.0
Apr 13, 2022
• Case creation UI/UX updates
• Case details around Alteplase UI/UX updates
• “Skip step” button add to the top of the device section
• Added Patient video readiness and Call Back Number to case details page
• Several bug fixes and other improvements
• Case details around Alteplase UI/UX updates
• “Skip step” button add to the top of the device section
• Added Patient video readiness and Call Back Number to case details page
• Several bug fixes and other improvements
22.01.0
Feb 10, 2022
• My Profile UI/UX updates
• Update on how the application displays while running in the background
• Ability to flag calls as “Test”
• Edit call back device within the Case Details
• We now display the device name during a call
• Several bug fixes and other improvements
• Update on how the application displays while running in the background
• Ability to flag calls as “Test”
• Edit call back device within the Case Details
• We now display the device name during a call
• Several bug fixes and other improvements
21.11.0
Dec 20, 2021
• Notification page has a new layout and better space management
• The pin set page has been re-designed, so the touch screen is easier to manage
• The message screen has a new design and buttons
• The case page has improved icons, fields, and case layout
• We have changed the headers color scheme to make them stand out
• For Touchpoint Tablet we have implemented the ability to receive calls when the app is in the background mode
• The pin set page has been re-designed, so the touch screen is easier to manage
• The message screen has a new design and buttons
• The case page has improved icons, fields, and case layout
• We have changed the headers color scheme to make them stand out
• For Touchpoint Tablet we have implemented the ability to receive calls when the app is in the background mode
21.10.0
Oct 18, 2021
• Stroke intake form – added “handedness” question
• Added date navigation for Provider On-Call Calendar
• New Layout for All cases, My cases, Intake forms and Messages
• Added date navigation for Provider On-Call Calendar
• New Layout for All cases, My cases, Intake forms and Messages
21.08.10
Sep 16, 2021
• Patient appointments now show as (today, future, overdue)
• Improved Accuracy of Network signal indicator
• Network signal indicator – no message for acceptable Wifi
• Improved Accuracy of Network signal indicator
• Network signal indicator – no message for acceptable Wifi
21.08.0
Sep 8, 2021
• Patient appointments now show as (today, future, overdue)
• Improved Accuracy of Network signal indicator
• Network signal indicator – no message for acceptable Wifi
• Improved Accuracy of Network signal indicator
• Network signal indicator – no message for acceptable Wifi
21.07.0
Aug 13, 2021
• Patients can electronically consent for care
• Reporting - column added to case details extract to record consent for care
• Case notification hyperlinks now open Touchpoint
• Cosmetic design changes for All cases, My Cases pages
• Reporting - column added to case details extract to record consent for care
• Case notification hyperlinks now open Touchpoint
• Cosmetic design changes for All cases, My Cases pages
21.06.0
Jul 13, 2021
• Ability to select all for NIHSS and Alteplase forms
• Ability to edit/rename quick connect rooms
• Touchpoint tablet - improved “leave call” option to return tablet to call waiting status
• Ability to edit/rename quick connect rooms
• Touchpoint tablet - improved “leave call” option to return tablet to call waiting status
21.05.0
Jun 8, 2021
• New user interface for Touchpoint Tablet
• Ability to disable post video call surveys for providers and guests
• Display name for provider now shows for guest invites
• 3rd party invites now verify SMS vs landline phone numbers
• Ability to disable post video call surveys for providers and guests
• Display name for provider now shows for guest invites
• 3rd party invites now verify SMS vs landline phone numbers
21.04.0
May 5, 2021
• Network signal Strength Indicator for Video calls
• Display FECC for TV-Kit calls in (observation mode)
• Display FECC for TV-Kit calls in (observation mode)
21.03.0
Apr 6, 2021
• File and screen sharing now display to foreground by default
• Case calls now provide leave, auto assign, end option
• Connect calls now provide SMS texting
• Supports TV kit for connect/case calls
• User can modify name displayed for endpoints
• Set timer to Auto close or Archive cases
• Timeout after 15 minutes when running in foreground mode
• Case calls now provide leave, auto assign, end option
• Connect calls now provide SMS texting
• Supports TV kit for connect/case calls
• User can modify name displayed for endpoints
• Set timer to Auto close or Archive cases
• Timeout after 15 minutes when running in foreground mode
21.02.0
Mar 4, 2021
• Improved layout for video calls
• Quick connect calls now honor facility permissions for carepoints
• Guest Invites can now honor users with logged in credentials
• Touchpoint Tablet – Request for care (stroke intake form)
• Quick connect calls now honor facility permissions for carepoints
• Guest Invites can now honor users with logged in credentials
• Touchpoint Tablet – Request for care (stroke intake form)
21.01.0
Feb 9, 2021
• Touchpoint Tablet provides Request for Services by workflow
• Limit access to a facility by role or group
• Guest Invites can now test connections (camera, audio, mic)
• Cellphone is no longer a required field in profile setup
• Quick connect calls to cart now have FECC capability
• Personal PIN no longer required after timeout for Epic Haiku/Canto SSO
• Limit access to a facility by role or group
• Guest Invites can now test connections (camera, audio, mic)
• Cellphone is no longer a required field in profile setup
• Quick connect calls to cart now have FECC capability
• Personal PIN no longer required after timeout for Epic Haiku/Canto SSO
20.11.0
Dec 22, 2020
• Quick Connect – initiate direct calls to endpoints, users by SMS, email, phone
• Share NIHSS images through connect
• Show add interpreters as a connect participant
• Improved secure message chat list sorting
• Post video Feedback survey
• Share NIHSS images through connect
• Show add interpreters as a connect participant
• Improved secure message chat list sorting
• Post video Feedback survey
20.10.0
Nov 17, 2020
• Added the functionality for users to leave feedback
• Optimized video viewport
• Simplified the case creation workflow for logged in providers
• Added video, audio, and ePTZ controls for C500 devices
• Various bug fixes and performance improvements
• Optimized video viewport
• Simplified the case creation workflow for logged in providers
• Added video, audio, and ePTZ controls for C500 devices
• Various bug fixes and performance improvements
20.09.0
Oct 19, 2020
• Enhanced Touchpoint's "Add Participant" "Phone" option to leverage the popup dialer for phone tree navigation
• Improved Guest Invites to automatically open Touchpoint video from email/SMS
• Touchpoint Tablet: Ability to set a logout security PIN
• Improved Guest Invites to automatically open Touchpoint video from email/SMS
• Touchpoint Tablet: Ability to set a logout security PIN
20.08.0
Sep 21, 2020
• Provides a new option to register an iPad as an endpoint
AW Touchpoint FAQ
Click here to learn how to download AW Touchpoint in restricted country or region.
Check the following list to see the minimum requirements of AW Touchpoint.
iPhone
Requires iOS 13.1 or later.
iPad
Requires iPadOS 13.1 or later.
iPod touch
Requires iOS 13.1 or later.
AW Touchpoint supports English
