CA Service Point
Free
1.7.2for iPhone, iPod touch
Age Rating
CA Service Point Screenshots
About CA Service Point
The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management.
With CA Service Point mobile app, you can:
. Use natural language to report an issue, anywhere anytime
. Receive context-based suggestions
. Manage tickets, including adding comments and modifying and closing tickets
. Track ongoing activity
. View, download and add attachments
. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service.
. Call your Service Desk with a single click via the auto dialer
With CA Service Point mobile app, you can:
. Use natural language to report an issue, anywhere anytime
. Receive context-based suggestions
. Manage tickets, including adding comments and modifying and closing tickets
. Track ongoing activity
. View, download and add attachments
. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service.
. Call your Service Desk with a single click via the auto dialer
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What's New in the Latest Version 1.7.2
Last updated on Oct 26, 2023
Old Versions
This release contains defect fixes.
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Version History
1.7.2
Oct 26, 2023
This release contains defect fixes.
1.7.1
Aug 24, 2023
This update includes bug fixes.
1.7
Apr 26, 2023
This release of the mobile app contains defect fixes.
1.6
May 12, 2022
Bug Fixes
1.5
Nov 29, 2021
What's New
Configuration: New configuration to display the ticket attributes that an analyst can see on the mobile interface.
Enables analyst to modify ticket status.
Configuration: New configuration to display the ticket attributes that an analyst can see on the mobile interface.
Enables analyst to modify ticket status.
1.4
Aug 12, 2021
This release consists of additional capabilities for Analysts
- Add/download attachments to a ticket
- View ticket timeline
- Add comments to a ticket
- Transfer tickets to other analysts or groups
- Switch between Analyst and End User roles
- Add/download attachments to a ticket
- View ticket timeline
- Add comments to a ticket
- Transfer tickets to other analysts or groups
- Switch between Analyst and End User roles
1.2
May 28, 2021
Enhanced Service Point mobile app supporting analyst capabilities
- The Service Point mobile app has been enhanced to support analyst capabilities of creating, editing and viewing tickets (SDM incidents and requests).
- The Service Point mobile app has been enhanced to support analyst capabilities of creating, editing and viewing tickets (SDM incidents and requests).
1.1
Nov 6, 2020
· CA Service Point Mobile app for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.
· The app now supports Single Sign On.
· Bug fixes and stability improvements.
NOTE: Single Sign On Support & Intune support needs CA Service Management 17.3.
· The app now supports Single Sign On.
· Bug fixes and stability improvements.
NOTE: Single Sign On Support & Intune support needs CA Service Management 17.3.
1.0
Mar 18, 2019
CA Service Point FAQ
Click here to learn how to download CA Service Point in restricted country or region.
Check the following list to see the minimum requirements of CA Service Point.
iPhone
Requires iOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
CA Service Point supports English
