CDK Service Connect
Free
3.9for iPhone, iPad and more
Age Rating
CDK Service Connect Screenshots
About CDK Service Connect
Service Connect Mobile keeps you connected to support from anywhere, at any time. Interact with support by creating/updating cases, receiving alerts and push notifications, searching knowledge sources, and even contacting your CDK Client Account Manager while you’re on the go. Whether working at your own dealership or at an event across town, you can always stay connected to your support needs.
Requirements:
• Service Connect Anywhere Account (setup in Service Connect desktop)
Requirements:
• Service Connect Anywhere Account (setup in Service Connect desktop)
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What's New in the Latest Version 3.9
Last updated on Jul 4, 2018
Old Versions
This app has been updated by Apple to display the Apple Watch app icon.
• Process improvements and bug fixes
• Process improvements and bug fixes
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Version History
3.9
Jul 4, 2018
This app has been updated by Apple to display the Apple Watch app icon.
• Process improvements and bug fixes
• Process improvements and bug fixes
3.8
Jun 29, 2018
Process improvements and bug fixes
3.7
Oct 20, 2017
Bug fixes and performance enhancements
3.6.1
May 26, 2017
• Process improvements and bug fixes
3.6
Apr 12, 2017
- Login securely remembers you after succesful login
- Process improvements and bug fixes
- Process improvements and bug fixes
3.5
Dec 21, 2016
• Location Filter for Case Search - For dealer groups with multiple locations, you can now select individual locations when searching cases.
• Access for CDK Employees - As a CDK employee, you can now access Service Connect mobile. Internal communications coming soon.
• Access for CDK Employees - As a CDK employee, you can now access Service Connect mobile. Internal communications coming soon.
3.4.2
Nov 30, 2016
• Case Submission - Submit a case on behalf of another user
3.4
Oct 26, 2016
• Mobile Chat – The new Mobile Chat feature is here. Chat with CDK Support associates directly from your device with both new and open cases.
• Touch ID - Easier and more secure Service Connect access with a fingerprint identity sensor (with iPhone 5s or later, iPad Pro, iPad Air 2 or iPad mini 3 or later).
• Bug Fixes and Performance Enhancements
• Touch ID - Easier and more secure Service Connect access with a fingerprint identity sensor (with iPhone 5s or later, iPad Pro, iPad Air 2 or iPad mini 3 or later).
• Bug Fixes and Performance Enhancements
3.3
Sep 12, 2016
• Mobile Chat Readiness – Chat features to support is coming soon. Alerts will be forthcoming when Chat is turned on for your enterprise.
• Bug Fixes and Performance Enhancements
• Bug Fixes and Performance Enhancements
3.2
Jun 23, 2016
• Message of the Day (MOTD) - Proactively keeping you in touch with known CDK support issues
• Tap to Case & Alert - Allowing you to navigate directly to specific cases and alerts from a single tap of a push notification
• Navigation Enhancements – General improvements in the overall navigation
• Tap to Case & Alert - Allowing you to navigate directly to specific cases and alerts from a single tap of a push notification
• Navigation Enhancements – General improvements in the overall navigation
3.1
May 19, 2016
• Permissions enhancements
• Bug fixes
• Bug fixes
3.0
Apr 5, 2016
• Authentication improvements
• Login changes – now using Service Connect Anywhere email and password
• Case creation enhancements
• Critical support for System Down
• Performance improvements and bug fixes
• Login changes – now using Service Connect Anywhere email and password
• Case creation enhancements
• Critical support for System Down
• Performance improvements and bug fixes
2.1
Nov 23, 2015
• Support for iOS 9
• Performance improvements and bug fixes
• Performance improvements and bug fixes
2.0
Jan 16, 2015
• Update to CDK branding and theme
• Performance improvements and bug fixes
• Performance improvements and bug fixes
1.6
May 16, 2014
• Performance improvements and bug fixes
1.5
Aug 5, 2013
• Dealer IT enhancements including Accept Case and Escalate Case
• Filtering enhancement for all pending Dealer IT cases
• Store Name visible in Case Details screen
• Filtering enhancement for all pending Dealer IT cases
• Store Name visible in Case Details screen
1.4
Jul 15, 2013
• Cases are now sorted by case create date
• Support for French Canadian language
• Support for French Canadian language
1.3
Jun 23, 2013
• Dealer IT alert customization including alerts based on location or application
• Optimize sync functionality with Service Connect desktop
• Push notification optimization
• Performance improvements and bug fixes
• Optimize sync functionality with Service Connect desktop
• Push notification optimization
• Performance improvements and bug fixes
1.2
May 3, 2013
• Access from anywhere - stay in touch with ADP support without being restricted to dealership network
• Search ADP Knowledge sources
• Push Notifications - receive instant notifications for case updates and alerts
• Easy access to embedded links in alerts
• Simplified pin based authentication
• Optimize for iPhone 5
• Performance improvements and bug fixes
• Search ADP Knowledge sources
• Push Notifications - receive instant notifications for case updates and alerts
• Easy access to embedded links in alerts
• Simplified pin based authentication
• Optimize for iPhone 5
• Performance improvements and bug fixes
1.1
Mar 9, 2013
• Bug fixes
• Login/Logout optimization
• Support for pdf/text document in attachment
• Login/Logout optimization
• Support for pdf/text document in attachment
1.0
Feb 25, 2013
CDK Service Connect FAQ
Click here to learn how to download CDK Service Connect in restricted country or region.
Check the following list to see the minimum requirements of CDK Service Connect.
iPhone
Requires iOS 9.0 or later.
iPad
Requires iPadOS 9.0 or later.
iPod touch
Requires iOS 9.0 or later.
CDK Service Connect supports English
