Cisco Technical Support
Free
5.1.5for iPhone, iPad
Age Rating
Cisco Technical Support Screenshots
About Cisco Technical Support
Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime!
• Maintenance Updates
ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.
Basic features available to all users:
• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
• Access to product-specific support content for over 7,000 Cisco products
• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
• PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications
• Cisco Reseller Locator found in Tools
• Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts"
• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account
Advanced features available to Cisco Support Contract Owners:
Service Requests & RMAs:
• View, Edit and Create Service Request and track RMAs
• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
• 30 Day history of Service Request related mobile push notifications found in "My Notifications"
• Receive Service Request updates via mobile push notifications
• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent Service Requests for easy reference from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases
Service Contract & Product Coverage Information:
• View contract information and set-expiration reminders prior to their expiration with "My Contracts"
• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
• Ability to validate and update the current installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.
Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or keywords
• Bookmark software bugs for easy access from "My Shortcuts"
Tools:
• SSH / Telnet Client
• IPSec Overhead Calculator
• VCS Service Checker
Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
• Maintenance Updates
ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.
Basic features available to all users:
• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
• Access to product-specific support content for over 7,000 Cisco products
• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
• PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications
• Cisco Reseller Locator found in Tools
• Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts"
• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account
Advanced features available to Cisco Support Contract Owners:
Service Requests & RMAs:
• View, Edit and Create Service Request and track RMAs
• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
• 30 Day history of Service Request related mobile push notifications found in "My Notifications"
• Receive Service Request updates via mobile push notifications
• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent Service Requests for easy reference from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases
Service Contract & Product Coverage Information:
• View contract information and set-expiration reminders prior to their expiration with "My Contracts"
• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
• Ability to validate and update the current installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.
Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or keywords
• Bookmark software bugs for easy access from "My Shortcuts"
Tools:
• SSH / Telnet Client
• IPSec Overhead Calculator
• VCS Service Checker
Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
Show More
What's New in the Latest Version 5.1.5
Last updated on Jun 25, 2022
Old Versions
• Maintenance Updates
ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.
ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.
Show More
Version History
5.1.5
Jun 25, 2022
• Maintenance Updates
ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.
ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.
5.1.4
Nov 29, 2020
• Maintenance Updates
ALERT: Cisco CTS version 5.1.4 is now available. Please upgrade immediately to the new version to update login security features.
ALERT: Cisco CTS version 5.1.4 is now available. Please upgrade immediately to the new version to update login security features.
5.1.3
Oct 20, 2020
• Bug fixes and minor improvements
5.1.2
May 27, 2020
• Login security upgrades
• Minor Bug fixes
ALERT: Cisco CTS version 5.1.2 is now available. Please upgrade immediately to the new version to update login security features.
• Minor Bug fixes
ALERT: Cisco CTS version 5.1.2 is now available. Please upgrade immediately to the new version to update login security features.
5.1.1
Apr 9, 2020
• Barcode Scanner upgrade
• Updated User Guide
• Minor Bug fixes
ALERT: Cisco CTS version 5.1.1 is now available. Versions prior to CTS 5.0 are no longer supported. If you have not already done so, please upgrade immediately.
• Updated User Guide
• Minor Bug fixes
ALERT: Cisco CTS version 5.1.1 is now available. Versions prior to CTS 5.0 are no longer supported. If you have not already done so, please upgrade immediately.
5.1
Feb 15, 2020
• Bug fixes and minor improvements
5.0.1
Feb 7, 2020
What’s New in 5.0.1
• Bug fixes
• Bug fixes
5.0
Dec 6, 2019
• New and improved authentication process based on Cisco security policies
• Enhancements & Bug fixes
• Enhancements & Bug fixes
4.2.4
Nov 8, 2019
Bug fixes
4.2.3
Oct 28, 2019
• Maintenance Updates
4.2.2
Sep 21, 2019
iOS13 OS support changes
4.2.1
Sep 9, 2019
Pagination for Contracts
SSH/Telnet Client tool deprecated
Bug fixes and minor improvements
SSH/Telnet Client tool deprecated
Bug fixes and minor improvements
4.2
Jul 8, 2019
• Feature to allow guest users access to view, search and update their WebEx related cases
• Miscellaneous UI/UX enhancements and bug fixes
• Miscellaneous UI/UX enhancements and bug fixes
4.1.8
Apr 26, 2019
Minor maintenance fixes
4.1.6
Mar 5, 2019
• Maintenance Updates
4.1.5
Feb 17, 2019
• Bug Fixes and updates
4.1.4
Dec 18, 2018
What’s New in 4.1.4
• Manage your devices using “My Devices” on Home screen
• Minor UI fixes and updates
• Bug Fixes
• Manage your devices using “My Devices” on Home screen
• Minor UI fixes and updates
• Bug Fixes
4.1.3
Sep 24, 2018
What’s New in version 4.1.3
• Built with XCode10 and support of iOS 12
• Bug fixes and updates
• Built with XCode10 and support of iOS 12
• Bug fixes and updates
4.1.2
Jun 29, 2018
What’s New in v 4.1.2
• Bug fixes and updates
• Bug fixes and updates
4.1.1
Apr 10, 2018
What’s New in v 4.1.1
• Bug fixes and updates
• Bug fixes and updates
4.1
Mar 13, 2018
What's New in v4.1
• Added integration with several 3rd party Password Managers
• UI improvements
• Minor bug fixes
• Added integration with several 3rd party Password Managers
• UI improvements
• Minor bug fixes
4.0.2
Dec 21, 2017
What's New in v4.0.2
• Bug Fix for Bar Code Scanner
• Bug Fix for Bar Code Scanner
4.0.1
Dec 13, 2017
What's New in v4.0.1
• New client build with XCode9
• Update openssl library
• New client build with XCode9
• Update openssl library
4.0
Nov 13, 2017
What's New in v4.0
• Option to email Service Request, RMA, and Bug details to colleagues
• Inject user's credentials when loading content within our In-App Browser
• Select/copy/paste details from a Service Request, RMA or Bug detail screen
• Miscellaneous bug and UI fixes
• Option to email Service Request, RMA, and Bug details to colleagues
• Inject user's credentials when loading content within our In-App Browser
• Select/copy/paste details from a Service Request, RMA or Bug detail screen
• Miscellaneous bug and UI fixes
3.19.2
Oct 12, 2017
• Deprecated Cisco Service Request email trending service
• Several minor tweaks to ensure clients continue to run smoothly
• Several minor tweaks to ensure clients continue to run smoothly
3.19
Aug 14, 2017
This release contains improvements to Cisco Service Request search, bug fixes, and performance enhancements to help improve your overall experience.
If you find the app useful, have suggestions for enhancements, or just want to say "Hi!", please leave a review and let us know!
If you find the app useful, have suggestions for enhancements, or just want to say "Hi!", please leave a review and let us know!
3.18
Apr 24, 2017
Several minor UI enhancements including:
* Jump to the latest Service Request (SR) note by tapping the "Latest Update" section
* Increased possible SR Search results to 1,000 records
* More forgiving SR or RMA search by SR/RMA Number
* Minor UI enhancements
* Jump to the latest Service Request (SR) note by tapping the "Latest Update" section
* Increased possible SR Search results to 1,000 records
* More forgiving SR or RMA search by SR/RMA Number
* Minor UI enhancements
3.17.2
Jan 10, 2017
Minor bug fix for Cisco Employee access
3.17.1
Dec 22, 2016
Minor bug fix to address a login issue impacting a small number users.
3.17
Dec 13, 2016
What's New in v3.17
• Dropped support for iOS8
• Added support for Cisco Field Notice mobile push notifications
• Added one time option to adjust mobile push notification settings after login
• Minor code cleanup/maintenance
• Dropped support for iOS8
• Added support for Cisco Field Notice mobile push notifications
• Added one time option to adjust mobile push notification settings after login
• Minor code cleanup/maintenance
3.16.1
Oct 10, 2016
• "My Notifications" stores your support case related mobile push notifications over the prior 30 days. You can either jump to the case from the notification, mark notifications read, or delete them from "My Notifications"
• Subscribe to Support Case Trending emails within "Settings". When you open a support case, we will look up the most referenced bugs, error messages and Cisco Support Community references related your device, and send an email with all the relevant links to the specified email address(es). The email may prove helpful debugging your current situation, or may give you new insights to other areas to investigate.
• More than 450 Cisco Validated Design docs are now available under "Product Information". The number of categories with new documents since your last visit will be displayed on the Home screen. Control which categories are tracked within "Settings" under "New Content Notifications".
• Minor bug fixes and UI enhancements... after all... the little things matter!
• Subscribe to Support Case Trending emails within "Settings". When you open a support case, we will look up the most referenced bugs, error messages and Cisco Support Community references related your device, and send an email with all the relevant links to the specified email address(es). The email may prove helpful debugging your current situation, or may give you new insights to other areas to investigate.
• More than 450 Cisco Validated Design docs are now available under "Product Information". The number of categories with new documents since your last visit will be displayed on the Home screen. Control which categories are tracked within "Settings" under "New Content Notifications".
• Minor bug fixes and UI enhancements... after all... the little things matter!
3.16.01
Sep 19, 2016
Bug fix to address an issue for clients running on iOS10 based devices not being able to launch the app, and be redirected to the related content.
3.16
Sep 6, 2016
• Diagnose Jabber issues with the VCS Service Checker in Tools
• Streamlined app launch when tapping a notification when the app is in the background
• Updated links to latest version of Support Case Manager when support case search results in too many records
• Minor UI/UX tweaks and bug fixes
• Streamlined app launch when tapping a notification when the app is in the background
• Updated links to latest version of Support Case Manager when support case search results in too many records
• Minor UI/UX tweaks and bug fixes
3.15.2
Jul 26, 2016
- Updates to Registration and Password Recovery Links
- Added facility to help debug login issues
- Added facility to help debug login issues
3.15.1
Jun 28, 2016
Squashing some minor bugs that found their way into the client.
Love the app? Let us know. Please consider leaving a review or rate the app in the appstore. Your feedback is used to help drive new feature development.
Love the app? Let us know. Please consider leaving a review or rate the app in the appstore. Your feedback is used to help drive new feature development.
3.15
Jun 20, 2016
What's New:
• Cisco Support Communities is back!
• 3D Touch "Quick Actions" to open Support Requests, view My Open Cases, Check Device Coverage and access My Devices
• 3D Touch "Peek and Pop" support for viewing Support Requests and Case Notes
• Updated look and feel throughout the app
Love the app? Let us know. Your feedback and reviews help drive new features in the app.
• Cisco Support Communities is back!
• 3D Touch "Quick Actions" to open Support Requests, view My Open Cases, Check Device Coverage and access My Devices
• 3D Touch "Peek and Pop" support for viewing Support Requests and Case Notes
• Updated look and feel throughout the app
Love the app? Let us know. Your feedback and reviews help drive new features in the app.
3.14
Apr 18, 2016
What's New
• UI/UX updates including a new look, larger text, and improved screen layouts.
• Access to Contract Renewal, Last Day of Support, and End of Life Reports in My Devices.
• Some behind the scenes work fixing bugs & updating some backend APIs.
• UI/UX updates including a new look, larger text, and improved screen layouts.
• Access to Contract Renewal, Last Day of Support, and End of Life Reports in My Devices.
• Some behind the scenes work fixing bugs & updating some backend APIs.
3.13.1
Mar 10, 2016
New Features:
- Added Split-View and Slide-Over multi-tasking support for compatible iPhones and iPads
- Added TechwiseTV, Innovation, Cloud, and Enterprise Networking RSS Feeds
- Moved TAC Security Podcast to RSS Feed Security Section
- Removed unsupported or hardly accessed RSS Feeds
- SSH/Telnet Client updates in Tools
- General UI/UX and bug cleanup
- Added Split-View and Slide-Over multi-tasking support for compatible iPhones and iPads
- Added TechwiseTV, Innovation, Cloud, and Enterprise Networking RSS Feeds
- Moved TAC Security Podcast to RSS Feed Security Section
- Removed unsupported or hardly accessed RSS Feeds
- SSH/Telnet Client updates in Tools
- General UI/UX and bug cleanup
Cisco Technical Support FAQ
Click here to learn how to download Cisco Technical Support in restricted country or region.
Check the following list to see the minimum requirements of Cisco Technical Support.
iPhone
iPad
Cisco Technical Support supports English
