Communi-mate

Communi-Mate is a powerful tool designed by Hostage Negotiators to assist in managing conversations with emotionally agitated persons. Communi-mate combines the science of language with proven crisis management techniques to deliver simple, effective instruction on how to build rapport and de-escalate persons experiencing heightened emotional responses.

Covering 50 different spectrums of emotion, Communi-mate provides advice and conversation tips for anticipating and effectively influencing behaviour in situations with potential for high emotional stimulus. Communi-mate delivers accessible, discreet instruction for planning and conducting difficult conversations at home, in the workplace, or in public settings. Communi-Mate can assist you by:

- Helping to accurately identify emotional responses in others
- Managing you own physiological state
- Rapidly building rapport with a person in a heightened emotional state
- Identifying the reasons behind another person’s behaviour
- Quickly identifying the values driving another person’s behaviour
- Moderating, rather than amplifying extreme emotional reactions
- Assisting an emotionally heightened individual to find relief and answers
- Influencing emotionally heightened individuals to modify their behaviour

Divided into six distinct categories (Anger, Disgust, Sadness, Fear, Surprise, and Contempt), Communi-mate covers a wide range of heightened emotional responses, including jealousy, betrayal, grief, depression, guilt, anxiety, persecution, stress, and many others.

Designed for discreet reference, Communi-mate includes a print function that enables users to print comprehensive reference notes to aid recall.

Access the skills of the hostage negotiator, anytime, anywhere, with Communi-mate! Show More