Communi-Mate is a powerful tool designed by Hostage Negotiators to assist in managing conversations with emotionally agitated persons. Communi-mate combines the science of language with proven crisis management techniques to deliver simple, effective instruction on how to build rapport and de-escalate persons experiencing heightened emotional responses.
Covering 50 different spectrums of emotion, Communi-mate provides advice and conversation tips for anticipating and effectively influencing behaviour in situations with potential for high emotional stimulus. Communi-mate delivers accessible, discreet instruction for planning and conducting difficult conversations at home, in the workplace, or in public settings. Communi-Mate can assist you by:
- Helping to accurately identify emotional responses in others - Managing you own physiological state - Rapidly building rapport with a person in a heightened emotional state - Identifying the reasons behind another person’s behaviour - Quickly identifying the values driving another person’s behaviour - Moderating, rather than amplifying extreme emotional reactions - Assisting an emotionally heightened individual to find relief and answers - Influencing emotionally heightened individuals to modify their behaviour
Divided into six distinct categories (Anger, Disgust, Sadness, Fear, Surprise, and Contempt), Communi-mate covers a wide range of heightened emotional responses, including jealousy, betrayal, grief, depression, guilt, anxiety, persecution, stress, and many others.
Designed for discreet reference, Communi-mate includes a print function that enables users to print comprehensive reference notes to aid recall.
Access the skills of the hostage negotiator, anytime, anywhere, with Communi-mate!
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