Comstice Mobile Agent
Mobile Agent App for Cisco Fin
Free
2.1.7for iPhone, iPad and more
Age Rating
Comstice Mobile Agent Screenshots
About Comstice Mobile Agent
Comstice Mobile Agent is a call center agent app for Cisco Finesse for UCCE, PCCE, UCCX, Avaya AES and Genesys PureConnect. It helps users to login as call center agents, set themselves available / ready and receive customer calls from their mobile phone line.
Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line.
Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features.
Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.
Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line.
Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features.
Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.
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What's New in the Latest Version 2.1.7
Last updated on Aug 3, 2023
Old Versions
Enhancements on the team real-time information
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Version History
2.1.7
Aug 3, 2023
Enhancements on the team real-time information
2.1.6
Dec 23, 2021
Improvements in the rare failover scenarios
2.1.5
Oct 22, 2021
Description: Finesse 10.5 support added
2.1.3
Oct 15, 2021
Users cna login without any extension information entered during the login
2.1.2
Sep 9, 2021
Updated Cisco UCCX Call Transfer Support for v10.5
2.1.1
Mar 31, 2021
Performance improvements
2.1.0
Oct 16, 2020
Updated legacy transfer feature for Cisco UCCX
2.0.1
Aug 20, 2020
We update the Comstice Mobile Agent app as often as possible to make it faster and more reliable for you. Here are a couple of the announcements you'll find in the latest update:
- Updates to improve transfer and conference in Cisco UCCX Finesse scenarios. Users can update the callerID after setting the destination.
Love the app? Rate us! Your feedback keeps the Comstice solutions running.
Any questions? Go to https://comstice.com/support or email support@comstice.com
- Updates to improve transfer and conference in Cisco UCCX Finesse scenarios. Users can update the callerID after setting the destination.
Love the app? Rate us! Your feedback keeps the Comstice solutions running.
Any questions? Go to https://comstice.com/support or email support@comstice.com
2.0.0
Jun 22, 2020
Performance improvements
1.9.9
May 19, 2020
Improvements on UCCX transfer & consult calls
1.9.8
May 8, 2020
Improvements on UCCX transfer & consult calls
1.9.7
May 5, 2020
Improvements on UCCX transfer & consult calls
1.9.6
Apr 30, 2020
Cisco UCCX Transfer feature bug fixed
1.9.5
Apr 17, 2020
Improvements on the real-time updates
1.9.4
Apr 4, 2020
Improvements on the real-time updates
1.9.3
Mar 24, 2020
Improvements on the real-time updates
1.9.2
Jan 10, 2020
Added Avaya AES Mobile Agent Support
1.9.1
Oct 10, 2019
You can test the app by clicking on the "Demo Mode" icon in the login.
1.9.0
Sep 30, 2019
You can test the app by clicking on the "Demo Mode" icon in the login.
1.8.0
Feb 27, 2019
• Finesse server failover support
1.7.8
Dec 21, 2018
• Secure communication bug fixes
1.7.7
Dec 7, 2018
High Availability and Failover Enhancements.
1.7.6
Oct 4, 2018
- Bug fixes and performance improvements
1.7.5
Aug 31, 2018
- Cosmetic changes
1.7.4
Aug 21, 2018
- German Language updates
- (+) sign support in call transfers
- Improved call variables
- (+) sign support in call transfers
- Improved call variables
Comstice Mobile Agent FAQ
Click here to learn how to download Comstice Mobile Agent in restricted country or region.
Check the following list to see the minimum requirements of Comstice Mobile Agent.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Comstice Mobile Agent supports English, German, Spanish, Turkish
