Contact Center Hub

Free

5.26.0for iPhone, iPod touch

6.3

10 Ratings

Verizon Wireless

Developer

39.8 MB

Size

Aug 15, 2022

Update Date

Business

Category

Age Rating

App Store Developer Website

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

Contact Center Hub Screenshots

iPhone

About Contact Center Hub

Verizon's Contact Center Hub solution is an easy-to-use, cloud-based contact center that enables customers to connect with your business by voice or text messages, anytime and anywhere. Provide exceptional service for your customers, whether you’re a small or large business.

Contact Center Hub gives you:

• Simple voice and text messaging capabilities, including all common contact center features, such as call recording.
• Toll-free or 10-digit numbers that include minutes of use in our flat-rate monthly pricing.
• Configurable call routing for Interactive Voice Response or direct-dial numbers from a browser.
• Real-time analytics and reporting for managers and administrators.
• Native CRM integrations to enhance your current business processes.

Download Contact Center Hub now, and spend more time engaging with customers and less time dealing with technology.

What's New in the Latest Version 5.26.0

Last updated on Aug 15, 2022

Old Versions

When the microphone permission is not granted, you will be prompted to grant it again when re-launching the app.
When transferring a call to an external number, you now can delete digits one by one.
Improved loading animation in To-do and History.

Version History

5.26.0

Aug 15, 2022

5.19.1

May 2, 2022

Minor improvements and bug fixes.

5.13.0

Jan 12, 2022

Will show information about the quality warnings that happened during the call when call ends.
Bug fix that caused the hold and transfer buttons to not work properly during a call.

iOS App 5.11.0

Dec 7, 2021

User will be notified when there is a new version of the app - always have the latest version for improved functionality.
Start an SMS conversation directly from contact details screen.

5.6.1

Sep 11, 2021

Bug Fixes and improvements

5.3.3

Jul 19, 2021

Bug fixes and improvements

5.3.2

Jun 18, 2021

- Bug fix

5.2.3

Apr 16, 2021

- Minor bug fixes

5.2.1

Apr 6, 2021

- Bug fixes and improvements
- A badge notification is available at Message History

5.2.0

Feb 23, 2021

Introducing the To-Do section to iOS. Access your call logs, assignments, and prioritization to maintain clear visibility of call activity across the team.

Keep track of all calls and prevent conversations from slipping through the cracks. Work with your teammates to respond and follow up on calls. Everyone shares visibility and responsibility.

5.1.4

Jan 11, 2021

- Bug fixed.

5.1.2

Dec 4, 2020

Bug fixed

5.1.1

Nov 14, 2020

- SMS feature is added.
- Bug fixed.

5.1.0

Nov 11, 2020

- SMS feature is added.
- Bug fixed.