Using the Cox app you can:
○ View your service details
○ Manage your bill, view statements, update payment methods and make a one time or recurring payment.
○ Check your data usage
○ Stay up-to-date with outage alerts
○ Search and browse helpful troubleshooting and how-to articles
○ Message a customer care agent anytime, anywhere with 24/7 support
○ Update your profile information or change your password
○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service
We'll keep adding more ways to help you better manage your account.
Additional bug fixes and experience enhancements
Additional bug fixes and experience enhancements
Enhancement: Support for iOS 14
Bug fixes and minor enhancements
Minor enhancements and fixes to improve your app experience.
New: Voice customers can manage their settings and features with a link in the Phone card
Enhancement: Updated Oliver’s look in the chat experience
Enhancement: Chat SDK Update for more stability while messaging agents
Enhancement: SDK version update for in-app chat
Enhancement: Lowered the data usage alert threshold from 85% to 75%.
Fix: Resolved an issue when trying to use or save a new method of payment.
Additional bug fixes and minor enhancements.
New: Added an alert when increased network traffic may impact Internet services in a neighborhood.
Enhancement: Enabled additional deep-links to keep users in the app experience.
Enhancement: UI updates to the Billing card.
Bug fixes and minor enhancements.
New: Pull to refresh functionality available on various screens so users can refresh data whenever needed.
Enhancement: Redirect for users without Cox Internet to add services when attempting to use the data usage widget.
Enhancement: Enabled additional in-app deep-links to keep users within the Cox app experience.
Fix: "Agree and Enroll" button no longer freezes when setting up Easy-Pay.
Fix: Device home screen no longer displays duplicate data usage widgets.
New: Additional billing options for eligible customers
New: Users can now download, print or share PDF bill statements
Enhancement: Link for customers with eligible Cox devices to manage their network settings
Enhancement: Updated password rule requirements
Enhancement: Accessibility updates
Enhancement: Updated Chat SDK
New: Enhanced native app feedback flow
New: Service-aware support categories and search options
New: Notification to let users know when app connection has been lost with the network
Enhancement: Update to the latest in-app messenger experience
Enhancement: Critical app update notification capability
Enhancement: Accessibility fixes
The new version lets you easily
○ Message a Cox agent 24/7
○ Get support for your services and equipment
○ Manage and pay your bill now seamlessly within the app
○ View your service details
○ Access Cox's product apps to get the most of your services
Enhancement: Notification update for Voice Tools.
Enhancement: Notification update for TV Listings.
Maintenance - Data Usage Widget enhancements
Fix - Analytics for Data Usage Widget
Fix - Updated outage alert message
Enhancement - Updates to the Contact Us page
Enhancement: Added a link to Data Usage in the Internet tab menu.
Enhancement: Legacy Voice Tools customers will be directed to the web for phone settings.
Fix: Cross-platform consistency for displaying username on the main menu.
Fix: Framework crash issues.
Maintenance: Updated to latest version of Chat Messenger.
Fix: Text no longer overlapping on iPad when "No Voicemails" message is displayed.
Fix: Resolved intermittent crashing issue.
Fix: Percentage used no longer showing on Progress bar for unlimited plans.
Fix: Support Articles directing to correct URL and no longer showing technical difficulties error.
Enhancement: Updates to improve the messenger experience.
Fix: When agent is not available, now displays “Cox Messenger” in the name field until agent joins messenger session.
Fix: When long name in Voice Tools contacts, name now wraps on next line.
Fix: When long name in Voice Tools call logs, name now wraps on next line.
Enhancement: Users now have the choice to be redirected to Voice Everywhere and can see call history in Cox Connect
Fix: Past due amount now displays in red
Fix: Store locator no longer returning inaccurate search results
Fix: Resolved crash on some iOS 12 devices
Fix: Users can now scroll down the screen to change network settings
Enhancement: Users will be redirected to support articles when services are not working properly to troubleshoot
Update: Messenger SDK updates
Fix: Now redirecting users correctly when clicking on the Internet and TV icon from My Services card
Fix: "Learn More About Data Usage” Link updated
Fix: Support Articles will not display properly on iPhone SE devices
Enhancement: Users can now click on their Name/Email to access and update their account details
Update: Service Status will now display last known status and no longer report on unknown issues
Fix: Support Articles will now allow you to click on links to other support articles and reset tools without being directed out of the application
Update: Accessibility fixes for voice over controls throughout the app
Update: Messenger SDK Updates for reliability
Enhancement: For VoiceOver users now announcing on store locator and WiFi hotspots details in logical order
Enhancement: For VoiceOver users now announcing header correctly on the Contact Us page and labels on the Sign in page
Fix: VoiceOver no longer speaks over an active voicemail playback
Updated the app to support iOS 12 compatibility
Enhancement: Updated verbiage and icons on Contact Us screen to better route customer feedback
Fix: Updated date format format to MM-DD-YYYY for TV Listings
Fix: Correcting missed call and voicemail counts on dashboard icon
Fix: Now displaying username in dashboard greeting
Update: Store Locator and WiFi Hotspot cards aren’t shown on your home screen by default (enable these under Settings > Dashboard Configuration)
Fix: Table headers now show in Support articles
Enhancement: Securely enter bill payment information in Messenger
Enhancement: Accessibility updates to allow easier use with screen reader technologies
Update: Renamed Phone Tools to Voice Tools
Fix: Voice Tools card shows accurate number of voicemails and calls
Fix: Links within Support articles are now clickable
Update: Messenger is running on the latest software version
Update: StraightUp Internet Customers will be directed to My Account on cox.com
Fix: The number of results displays correctly in Support Search
Fix: Multiple phone numbers display correctly in Phone Tools when text size is enlarged
- Improvement: Now in Settings -> Dashboard Configuration, Cox Voice users can toggle on/off the Voice Everywhere App card on the home screen.
- Improvement: Have app feedback? You can now share screen grabs! Go to Contact Us -> Email Us to share your thoughts and pictures—we’d love to hear from you!
- Update: Removed an unsupported feature to set start/stop times for DVR recordings. Please use your Cox remote and receiver to adjust start/stop times.
Allow eligible customers to launch Voice Everywhere app from new dashboard card
Updated messenger platform version
Added search bar within all support pages
Redirecting users to the internal app reset tool when resetting their modem through equipment troubleshooting support
Fixed User ID and email being cut off when users enlarge their font
Fixed phone tools list to show the correct day to match cox.com
TV Listings - Updated channel names for TV listings that do not have channel logos/icons
Added an alert for customers that notifies when they need to update their app version, or when their device is not compatible with app version
Replaced YouTube option with Customer Forums in Contact Us
Updated Service status card design when services are unknown.
Added a show/hide feature for the password field.
Added “Contact Us” to the main menu.
Improved experience for common issues and solutions, including revised content and links
Enabled customers with multiple modems on their account to view information on the data usage dashboard
- 62.7 MB
- Update Date:
- Cox Communications, Inc.
Safe to Download
AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.Got it