3.43.0
2024-03-19
Enhancement: Updates to Chat
Other bug fixes and minor enhancements
3.42.0
2024-01-23
Enhancements: Mobile Family Plan, Chat Support
Other bug fixes and minor enhancements
3.40.0
2023-10-17
Enhancement: Notification Center, Enhancements to SmartHelp
Other bug fixes and minor enhancements
3.39.1
2023-09-28
Enhancement: Payment Options, Enhancements to SmartHelp
Other bug fixes and minor enhancements
3.39.0
2023-09-19
Enhancement: Payment Options, Enhancements to SmartHelp
Other bug fixes and minor enhancements
3.38.1
2023-09-08
Enhancement: Updates to Transactions & Statements, Enhanced Messaging, Channel Line Up
Other bug fixes and minor enhancements
3.38.0
2023-08-22
Enhancement: Updates to Transactions & Statements, Enhanced Messaging, Channel Line Up
Other bug fixes and minor enhancements
3.37.0
2023-07-11
Enhancement: Cox Mobile Data Change Plan, Enhanced Messaging, Outage Enhancements
Other bug fixes and minor enhancements
3.36.1
2023-06-26
Enhancement: Enhanced outage experience
Other bug fixes and minor enhancements
3.36.0
2023-06-14
Enhancement: Enhanced outage experience
Other bug fixes and minor enhancements
3.35.0
2023-05-16
Enhancement: Apple Pay support, enhanced messaging, and payment confirmation updates
Other bug fixes and minor enhancements
3.34.0
2023-04-18
Enhancement: Easy Pay Updates, Personalized Embedded App Experiences
Other bug fixes and minor enhancements
3.33.1
2023-03-28
Enhancement: SmartHelp
Other bug fixes and minor enhancements
3.33.0
2023-03-20
Enhancement: SmartHelp
Other bug fixes and minor enhancements
3.32.0
2023-02-21
Enhancement: SmartHelp, Cox Mobile Delivery Tracker, Cox Mobile International Plans
Other bug fixes and minor enhancements
3.29.0
2022-11-15
Enhancement: Pay via international credit cards (Canada, Mexico, UK)
Enhancement: Cox Mobile customers can now see daily usage details
Other bug fixes and minor enhancements
3.28.0
2022-10-18
Enhancement: Activity & Statements on the Billing tab now includes recent adjustments and credits
Enhancements to the Two-Step Verification, self installation, and account registration experiences
Other bug fixes and minor enhancements
3.27.0
2022-09-20
New: Reschedule your upcoming service appointments directly within the app
Enhancement: Updates to contact phone numbers in the Profile and Contact section
Other bug fixes and minor enhancements
3.26.1
2022-09-01
Enhancements & bug fixes
3.26.0
2022-08-29
Enhancements & bug fixes
3.25.0
2022-07-12
Enhancement: Manage your Two-Step Verification options in the Account tab under Password & Security
Other bug fixes and minor enhancements
3.24.0
2022-06-14
Minor enhancements and bug fixes.
3.23.1
2022-05-17
Minor enhancements & bug fixes.
3.22.2
2022-04-26
Enhancements to in-app messaging
3.22.1
2022-04-19
New - Track the delivery status of shipped equipment
Other bug fixes and minor enhancements
3.21.1
2022-02-22
Enhancement: Customers can now register natively within the app with their phone number or email address
3.20.2
2022-01-27
Data usage details enhancements for eligible customers.
Minor enhancements & bug fixes.
3.20.1
2022-01-25
Data usage details enhancements for eligible customers.
Minor enhancements & bug fixes.
3.19.1
2021-12-16
Enhancement: Updated Service Alerts.
Minor enhancements & bug fixes.
3.17.2
2021-10-15
Other bug fixes and minor enhancements
3.17.1
2021-09-23
Enhancement - Updated alert messaging
Other bug fixes and minor enhancements
3.11.0
2020-12-11
New: Enhanced security when adding or making a payment with a bank account
Additional bug fixes and experience enhancements
3.10.0
2020-10-30
New: A guided troubleshooting flow to help you resolve any service impacting issues or get support from Cox agents when needed
Enhancement: Support for iOS 14
Bug fixes and minor enhancements
3.9.0
2020-09-29
New: Multi-factor authentication support allows for a more secure two-step login for enrolled customers.
Minor enhancements and fixes to improve your app experience.
3.8.0
2020-08-19
New: Skip directly to an agent for help in critical moments
New: Voice customers can manage their settings and features with a link in the Phone card
Enhancement: Updated Oliver’s look in the chat experience
Enhancement: Chat SDK Update for more stability while messaging agents
3.7.0
2020-06-10
New: In-app modem and cable box reset flows help fix the most common service issues
Enhancement: SDK version update for in-app chat
3.6.0
2020-05-12
New: Notifications related to network upgrade activities in your area.
Enhancement: Lowered the data usage alert threshold from 85% to 75%.
Fix: Resolved an issue when trying to use or save a new method of payment.
Additional bug fixes and minor enhancements.
3.5.0
2020-04-30
New: Get instant help from Oliver, the Cox Virtual Assistant, by messaging us in Support.
New: Added an alert when increased network traffic may impact Internet services in a neighborhood.
Enhancement: Enabled additional deep-links to keep users in the app experience.
Enhancement: UI updates to the Billing card.
Bug fixes and minor enhancements.
3.4.0
2020-03-31
New: Users can now view and cancel their open service appointments natively or reschedule via an agent.
New: Pull to refresh functionality available on various screens so users can refresh data whenever needed.
Enhancement: Redirect for users without Cox Internet to add services when attempting to use the data usage widget.
Enhancement: Enabled additional in-app deep-links to keep users within the Cox app experience.
Fix: "Agree and Enroll" button no longer freezes when setting up Easy-Pay.
Fix: Device home screen no longer displays duplicate data usage widgets.
3.3.0
2020-03-09
New: Ability to add a data usage widget w/ dark mode support
New: Additional billing options for eligible customers
New: Users can now download, print or share PDF bill statements
Enhancement: Link for customers with eligible Cox devices to manage their network settings
Enhancement: Updated password rule requirements
Enhancement: Accessibility updates
Enhancement: Updated Chat SDK
Bug Fixes
3.2.0
2020-01-29
New: Users can now update and verify their primary email address in-app
New: Enhanced native app feedback flow
New: Service-aware support categories and search options
New: Details about the app and privacy policy added to App Settings
New: Notification to let users know when app connection has been lost with the network
Enhancement: Update to the latest in-app messenger experience
Enhancement: Critical app update notification capability
Enhancement: Accessibility fixes
3.1.1
2019-12-17
Minor fix to in-app Messenger.
3.0.0
2019-11-12
Introducing the all-new Cox app! The Cox Mobile team listened to feedback and has created a rebuilt app experience that is faster, more stable and easier to use than ever.
The new version lets you easily
○ Message a Cox agent 24/7
○ Get support for your services and equipment
○ Manage and pay your bill now seamlessly within the app
○ View your service details
○ Access Cox's product apps to get the most of your services
2.39.0
2019-10-03
Maintenance: iOS 13 OS updates.
Enhancement: Notification update for Voice Tools.
Enhancement: Notification update for TV Listings.
2.38.1
2019-08-28
Updates to the data usage meter.
2.38.0
2019-06-25
Maintenance - Chat SDK updated
Maintenance - Data Usage Widget enhancements
Fix - Analytics for Data Usage Widget
Fix - Updated outage alert message
Enhancement - Updates to the Contact Us page
2.37.0
2019-05-15
New Feature: Data Usage information can be added to your homescreen via a widget.
Enhancement: Added a link to Data Usage in the Internet tab menu.
Enhancement: Legacy Voice Tools customers will be directed to the web for phone settings.
Fix: Cross-platform consistency for displaying username on the main menu.
Fix: Framework crash issues.
Maintenance: Updated to latest version of Chat Messenger.
2.36.1
2019-04-28
Software patch
2.36.0
2019-03-19
Enhancement: Updated to latest version of Messenger.
Fix: Text no longer overlapping on iPad when "No Voicemails" message is displayed.
Fix: Resolved intermittent crashing issue.
Fix: Percentage used no longer showing on Progress bar for unlimited plans.
Fix: Support Articles directing to correct URL and no longer showing technical difficulties error.
2.35.0
2019-02-20
Enhancement: Updated compatibility for iOS 12.1.
Enhancement: Updates to improve the messenger experience.
Fix: When agent is not available, now displays “Cox Messenger” in the name field until agent joins messenger session.
Fix: When long name in Voice Tools contacts, name now wraps on next line.
Fix: When long name in Voice Tools call logs, name now wraps on next line.
Bug fixes
2.34.0
2019-01-30
Enhancement: WiFi Hotspots will only be displayed to eligible Cox High Speed Internet users
Enhancement: Users now have the choice to be redirected to Voice Everywhere and can see call history in Cox Connect
Fix: Past due amount now displays in red
Fix: Store locator no longer returning inaccurate search results
Fix: Resolved crash on some iOS 12 devices
Fix: Users can now scroll down the screen to change network settings
2.33.1
2018-12-24
Software update to the latest Messenger SDK
2.33.0
2018-12-11
Enhancement: Renamed the Service Status card to My Services
Enhancement: Users will be redirected to support articles when services are not working properly to troubleshoot
Update: Messenger SDK updates
Fix: Now redirecting users correctly when clicking on the Internet and TV icon from My Services card
Fix: "Learn More About Data Usage” Link updated
Fix: Privacy Policy will now load properly on iPhone SE devices
Fix: Support Articles will not display properly on iPhone SE devices
2.32.0
2018-11-15
Enhancement: New Icon and colors
Enhancement: Users can now click on their Name/Email to access and update their account details
Update: Service Status will now display last known status and no longer report on unknown issues
Fix: Support Articles will now allow you to click on links to other support articles and reset tools without being directed out of the application
Update: Accessibility fixes for voice over controls throughout the app
Update: Messenger SDK Updates for reliability
2.31.0
2018-10-02
Enhancement: For VoiceOver users now announcing details for data usage history
Enhancement: For VoiceOver users now announcing on store locator and WiFi hotspots details in logical order
Enhancement: For VoiceOver users now announcing header correctly on the Contact Us page and labels on the Sign in page
Fix: VoiceOver no longer speaks over an active voicemail playback
Updated the app to support iOS 12 compatibility
2.30.0
2018-09-08
Enhancement: Improvements for users with vision/hearing impairments. Includes sufficient color contrast for text and images, enabled voiceover for main menu items, navigation, images, buttons and symbols.
Enhancement: Updated verbiage and icons on Contact Us screen to better route customer feedback
Fix: Updated date format format to MM-DD-YYYY for TV Listings
Fix: Correcting missed call and voicemail counts on dashboard icon
Fix: Now displaying username in dashboard greeting
2.29.0
2018-08-08
Enhancements: Improvements for users with vision impairments including app compatibility with large font sizes, menu color coding and text formatting, screen reader focus on visible and selected items, reading card headers aloud, and reading menu items aloud in logical order
Update: Store Locator and WiFi Hotspot cards aren’t shown on your home screen by default (enable these under Settings > Dashboard Configuration)
Fix: Table headers now show in Support articles
2.28.1
2018-07-23
Software Patch: Fixed linking into Contour App from TV Listings
2.28.0
2018-07-10
Enhancement: Link directly to specific content in the Contour App to watch live TV
Enhancement: Securely enter bill payment information in Messenger
Enhancement: Accessibility updates to allow easier use with screen reader technologies
Update: Renamed Phone Tools to Voice Tools
Fix: Voice Tools card shows accurate number of voicemails and calls
Fix: Links within Support articles are now clickable
2.27.0
2018-06-12
Enhancement: “Contact Us” links in Support articles now drive to the Contact Us screen in the app
Update: Messenger is running on the latest software version
Update: StraightUp Internet Customers will be directed to My Account on cox.com
Fix: The number of results displays correctly in Support Search
Fix: Multiple phone numbers display correctly in Phone Tools when text size is enlarged
2.26.0
2018-05-15
- Improvement: Added new supported modems so more users can monitor and manage their Internet connection.
- Improvement: Now in Settings -> Dashboard Configuration, Cox Voice users can toggle on/off the Voice Everywhere App card on the home screen.
- Improvement: Have app feedback? You can now share screen grabs! Go to Contact Us -> Email Us to share your thoughts and pictures—we’d love to hear from you!
- Update: Removed an unsupported feature to set start/stop times for DVR recordings. Please use your Cox remote and receiver to adjust start/stop times.
2.25.0
2018-04-17
MyWifi and Service Status dashboard card will now show the same most up to date internet status at all times
Allow eligible customers to launch Voice Everywhere app from new dashboard card
Updated messenger platform version
2.24.0
2018-03-25
Fixed data usage not matching cox.com
Added search bar within all support pages
Redirecting users to the internal app reset tool when resetting their modem through equipment troubleshooting support
2.23.0
2018-02-19
Fixed chat agent details to show consistently when in an active chat or providing chat feedback
Fixed User ID and email being cut off when users enlarge their font
Fixed phone tools list to show the correct day to match cox.com
2.22.0
2018-01-23
Data Usage - added a link that will allow you to purchase additional data to avoid overage charges
TV Listings - Updated channel names for TV listings that do not have channel logos/icons
Added an alert for customers that notifies when they need to update their app version, or when their device is not compatible with app version
Replaced YouTube option with Customer Forums in Contact Us
Bug Fixes
2.21.2
2018-01-12
Software Patch: Fixed Data Usage Meter cycle dates displaying incorrectly
2.21.1
2017-12-19
Software Patch - Fixed freezing issue
2.21.0
2017-12-11
Secure in-app messaging that allows customers to chat with agents, photo-sharing and obtain conversation history
Updated Service status card design when services are unknown.
Added a show/hide feature for the password field.
Added “Contact Us” to the main menu.
Bug Fixes
2.20.0
2017-11-15
Improved Password Retrieval process for supported devices
Improved experience for common issues and solutions, including revised content and links
Enabled customers with multiple modems on their account to view information on the data usage dashboard
Bug fixes
2.19.1
2017-10-31
Software patch