CSMT - Certified Service
Free
3.9for iPhone, iPad and more
9.3
349 Ratings
General Motors Company
Developer
83.9 MB
Size
Apr 15, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
CSMT - Certified Service Screenshots
About CSMT - Certified Service
Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can:
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
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What's New in the Latest Version 3.9
Last updated on Apr 15, 2024
Old Versions
We’ve enhanced the CSMT app experience with new features that will allow our users to do more in the app:
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA.
· Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA.
· Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
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Version History
3.9
Apr 15, 2024
We’ve enhanced the CSMT app experience with new features that will allow our users to do more in the app:
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA.
· Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA.
· Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
3.8
Nov 16, 2023
We’ve enhanced the CSMT app experience with new features that will allow our users to do more in the app:
- New FPR Drafts Feature, where users will be able to start an FPR form, save their progress, and submit at a later date.
- Addition of Light/Dark mode. Depending on your device’s settings, the CSMT app will be displayed in either Light or Dark mode.
- New FPR Drafts Feature, where users will be able to start an FPR form, save their progress, and submit at a later date.
- Addition of Light/Dark mode. Depending on your device’s settings, the CSMT app will be displayed in either Light or Dark mode.
3.7
Aug 30, 2023
We’ve enhanced the CSMT App experience with new features that will allow our users to do more in the app.
• New CSMT Support Module, where users will be able to do the following:
o Escalate an application issue
o Visit the Frequently Asked Questions (FAQ) Page
o View Help Desk Information
• New method to submit a failed PRA via Email.
• Ability to request additional details on a PRA via Email.
• New CSMT Support Module, where users will be able to do the following:
o Escalate an application issue
o Visit the Frequently Asked Questions (FAQ) Page
o View Help Desk Information
• New method to submit a failed PRA via Email.
• Ability to request additional details on a PRA via Email.
3.6.1
Aug 16, 2022
Minor bug fixes
3.6
Aug 8, 2022
This update includes enhancements and minor bug fixes to improve user experience.
3.5.2
Apr 19, 2022
Minor bug fixes
3.5.1
Dec 3, 2021
Minor bug fixes
3.5
Nov 3, 2021
New modules Photo Parts Return (PPR) and Replacement Parts Traceability (RPT) are now included in Certified Service Mobile Toolbox (CSMT) Application.
• PPR gives users the ability to take and submit photos of parts when requested from GM Personnel rather than physically sending the part.
• RPT gives users the ability to easily capture replacement part data and send to General Motors.
We've also enhanced the CSMT experience with new features that will allow our users to do more in the app.
• Recall Lookup: Users now have the ability to scan a VIN and view any open recalls on the vehicle.
• VIN Scan Popup Validation: Users now have the ability to validate VIN was scanned correctly though an automatic popup notification.
• PPR gives users the ability to take and submit photos of parts when requested from GM Personnel rather than physically sending the part.
• RPT gives users the ability to easily capture replacement part data and send to General Motors.
We've also enhanced the CSMT experience with new features that will allow our users to do more in the app.
• Recall Lookup: Users now have the ability to scan a VIN and view any open recalls on the vehicle.
• VIN Scan Popup Validation: Users now have the ability to validate VIN was scanned correctly though an automatic popup notification.
3.4.1
Jun 29, 2021
Minor bug fixes
3.4
May 24, 2021
We’ve enhanced the CSMT App experience with new features that will allow our users to do more in the App.
• Ability to re-submit a PRA that needs further documentation (Rework), including adding more photos if necessary
• Implemented new Rework category with the PRA History tool
• Specified error messages when an issue occurs
• Watermark on all photos taken within the App, including VIN, date and time.
• Ability to re-submit a PRA that needs further documentation (Rework), including adding more photos if necessary
• Implemented new Rework category with the PRA History tool
• Specified error messages when an issue occurs
• Watermark on all photos taken within the App, including VIN, date and time.
3.3.3
Mar 16, 2021
Minor bug fixes
3.3.2
Dec 14, 2020
Minor bug fixes
3.3.1
Oct 5, 2020
Minor bug fixes
3.3
Sep 29, 2020
We've enhanced the CSMT app experience with new features that will allow our users to do more in the app.
New integration with the Service Workbench tool allow users to quickly access existing visits and do the following:
• Take and add photos to visit
• Take and add videos to visit
• Access and complete the Multi Point Vehicle Inspection
New integration with the Service Workbench tool allow users to quickly access existing visits and do the following:
• Take and add photos to visit
• Take and add videos to visit
• Access and complete the Multi Point Vehicle Inspection
3.2
Aug 20, 2020
We've enhanced the CSMT app experience with new features that will allow our users to do more in the app.
· New settings option to submit PRAs over Wi-Fi Only
· New PRA History screen for individual User or BAC
· PRA status updates via push notification support
· PRA Form Enhancements
Duplicate PRA check
Validation of VIN against Base Warranty terms
Increased photo capacity
· New settings option to submit PRAs over Wi-Fi Only
· New PRA History screen for individual User or BAC
· PRA status updates via push notification support
· PRA Form Enhancements
Duplicate PRA check
Validation of VIN against Base Warranty terms
Increased photo capacity
3.1.1
Apr 15, 2019
PRA Form: PRA form now includes Job Card# field
PRA and FPR forms: Display warning message when user has entered in some data and taps on left menu icon on PRA/FPR Form, Add Photo and Review Report screens
PRA and FPR forms: Display warning message when user has entered in some data and taps on left menu icon on PRA/FPR Form, Add Photo and Review Report screens
3.1
Nov 28, 2018
FPR is now Certified Service Mobile Toolbox (CSMT) that includes the Field Product Report and the Pre-Repair Authorization form.
3.0.1
Oct 3, 2018
FPR is now Certified Service Mobile Toolbox (CSMT) that includes the Field Product Report and the Pre-Repair Authorization form.
Update to include profile information in PRA and FPR e-mail message.
Update to include profile information in PRA and FPR e-mail message.
3.0
Sep 27, 2018
FPR is now Certified Service Mobile Toolkit (CSMT) that includes the Field Product Report and the Pre-Repair Authorization form
2.1.1
Jan 5, 2018
This version fixes the login functionality that was previously out of date.
2.1
Mar 2, 2017
Keyboard Bug Fix
2.0
Dec 5, 2016
Provide support for TLS1.2
1.0.1
Feb 2, 2015
Bug fix for iPhone 4S
1.0
Jul 2, 2013
CSMT - Certified Service FAQ
Click here to learn how to download CSMT - Certified Service in restricted country or region.
Check the following list to see the minimum requirements of CSMT - Certified Service.
iPhone
Requires iOS 15.6 or later.
iPad
Requires iPadOS 15.6 or later.
iPod touch
Requires iOS 15.6 or later.
CSMT - Certified Service supports English, French, Spanish
