Cyara Pulse
Free
3.1for iPhone, iPod touch
Age Rating
Cyara Pulse Screenshots
About Cyara Pulse
The Pulse Mobile App provides Cyara Pulse users with access to the results of their Cyara Pulse monitoring in the palm of their hands. With the Cyara Pulse Mobile App you can monitor your CX in real-time, and rapidly trouble shoot and resolve issues. The Pulse Mobile App enables you to:
- See the overall health of your CX holistically, across all channels
- Focus attention on the failures to cut out noise
- Quickly zoom into the pertinent details to take corrective action
- Tailor views to each user’s role
Contact your Account Executive to ensure your Cyara account is configured to support use of the Cyara Pulse Mobile App.
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Keep in Touch
- See the overall health of your CX holistically, across all channels
- Focus attention on the failures to cut out noise
- Quickly zoom into the pertinent details to take corrective action
- Tailor views to each user’s role
Contact your Account Executive to ensure your Cyara account is configured to support use of the Cyara Pulse Mobile App.
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Keep in Touch
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What's New in the Latest Version 3.1
Last updated on Sep 17, 2020
Old Versions
Minor bug fixes
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Version History
3.1
Sep 17, 2020
Minor bug fixes
3.0
Jun 27, 2020
Major and Minor bug fixes
2.9.2
Apr 24, 2020
Minor bug fixes.
2.9
Apr 2, 2020
The Single Sign On (SSO) Authentication method is now available.
2.2.2
Nov 19, 2019
- Updated to handle the authentication failure for Cyara 7.9 users.
- Other minor updates
- Other minor updates
2.2.1
Nov 18, 2019
Minor bug fixes.
2.2
Sep 10, 2019
Thanks for using the Cyara Pulse app. We have made the following updates based on the user feedback on version 2.1.1:
1. Added the ability to view and create a service now ticket for a journey/test-case result (incident).
2. Added the ability to view and post comments for a journey/test-case result (incident).
3. The application now receives notifications for all the dashboard configured/selected in the alarm profile for a user.
4. Updated the alarm profile to allow the user to set individual notification types.
5. Added navigation from the journey results icons in the service accordion group to the relevant incident/interaction details screen.
6. Added back the share functionality to the incident pane.
7. Other U.I. updates and minor bug fixes.
1. Added the ability to view and create a service now ticket for a journey/test-case result (incident).
2. Added the ability to view and post comments for a journey/test-case result (incident).
3. The application now receives notifications for all the dashboard configured/selected in the alarm profile for a user.
4. Updated the alarm profile to allow the user to set individual notification types.
5. Added navigation from the journey results icons in the service accordion group to the relevant incident/interaction details screen.
6. Added back the share functionality to the incident pane.
7. Other U.I. updates and minor bug fixes.
2.1.1
Jun 21, 2019
Thanks for using the Cyara Pulse app. We have made the following updates based on the user feedback on version 2.1:
1. Add two way communication between the CX Summary and the service group (accordion) item:
- The demarker now moves to the lowest percentage value when the user taps the 'Go to graph' icon for the lowest percentage value in the service group (accordion) item.
- The demarker now moves to the longest incident when the user taps the 'Go to graph' icon for the longest incident value in the service group (accordion) item.
2. Updated the Web and SMS interaction details screens to handle the scenario when an omni channel journey fails on a voice step.
3. Updated the CX Summary screen to show red (failure) icon for all journey results other than Success or Satisfactory.
4. Other minor bug fixes.
1. Add two way communication between the CX Summary and the service group (accordion) item:
- The demarker now moves to the lowest percentage value when the user taps the 'Go to graph' icon for the lowest percentage value in the service group (accordion) item.
- The demarker now moves to the longest incident when the user taps the 'Go to graph' icon for the longest incident value in the service group (accordion) item.
2. Updated the Web and SMS interaction details screens to handle the scenario when an omni channel journey fails on a voice step.
3. Updated the CX Summary screen to show red (failure) icon for all journey results other than Success or Satisfactory.
4. Other minor bug fixes.
2.1
Jun 13, 2019
Following functionality is now included in version 2.1 of the 'Cyara Pulse' app.
1. Version Check - The app now does a version check to show the correct screens/views to the user based on the Cyara Portal version the user is logged into.
2. Added CX Summary Tab:
- This tab provides at-a-glance view of overall CX performance via an interactive multi-line graph for the selected duration.
- The CX Summary Tab also allows the user to select/unselect and view the details of individual service groups.
- The user can also view the total incident count, total incident duration and MTTR (mean time to resolution) for each selected service group.
3. Added notification settings:
- Notifications can now be completely switched off via the Notification settings screen.
- The user can also set the notification threshold and daily/weekly schedule via the settings screen.
4. Performance Enhancements:
- The app now stores the dashboard data in the local storage. This makes the loading and rendering of the dashboard significantly faster.
- The app now displays the notifications for all dashboards configured by a user in their respective alarm profile.
- The resource files have been optimised to reduce the overall app install size.
5. Bug fixes:
- Duplicate notifications will now no longer display for Pulse retries.
- Data structures have been updated to handle different test result jsons to prevent an issue where the dashboard would partially load.
1. Version Check - The app now does a version check to show the correct screens/views to the user based on the Cyara Portal version the user is logged into.
2. Added CX Summary Tab:
- This tab provides at-a-glance view of overall CX performance via an interactive multi-line graph for the selected duration.
- The CX Summary Tab also allows the user to select/unselect and view the details of individual service groups.
- The user can also view the total incident count, total incident duration and MTTR (mean time to resolution) for each selected service group.
3. Added notification settings:
- Notifications can now be completely switched off via the Notification settings screen.
- The user can also set the notification threshold and daily/weekly schedule via the settings screen.
4. Performance Enhancements:
- The app now stores the dashboard data in the local storage. This makes the loading and rendering of the dashboard significantly faster.
- The app now displays the notifications for all dashboards configured by a user in their respective alarm profile.
- The resource files have been optimised to reduce the overall app install size.
5. Bug fixes:
- Duplicate notifications will now no longer display for Pulse retries.
- Data structures have been updated to handle different test result jsons to prevent an issue where the dashboard would partially load.
1.6
Jun 6, 2019
Minor bug fixes
1.5
Feb 25, 2019
This release contains the following updates:
- Access to Knowledge Centre for users logging in Cyara 7.6
- Support for Web/Chat based single channel journeys
- Minor bug fixes and performance updates
- Access to Knowledge Centre for users logging in Cyara 7.6
- Support for Web/Chat based single channel journeys
- Minor bug fixes and performance updates
1.4
Feb 15, 2019
Minor bug fixes and performance tuning
1.2
Feb 6, 2019
Minor bug fixes and performance updates.
1.1
Feb 5, 2019
Minor bug fixes and performance enhancement.
1.0
Dec 20, 2018
Cyara Pulse FAQ
Click here to learn how to download Cyara Pulse in restricted country or region.
Check the following list to see the minimum requirements of Cyara Pulse.
iPhone
Requires iOS 11.4 or later.
iPod touch
Requires iOS 11.4 or later.
Cyara Pulse supports English
