Desk.com
Free
3.3.3for iPhone, iPad and more
Age Rating
Desk.com Screenshots
About Desk.com
Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure.
Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.
Features:
• Free app synced to your Desk site
• Compatible with iPhone and iPad
• View all of your customer inquiries
• Check in on your support queues
• Reply and resolve customer requests
• Search for cases, companies or customers
• Swipe to resolve cases
• Add internal notes for only colleagues to see
• Add quick replies and actions (called macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• Detailed customer information
• Push notifications alert you about new cases
Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.
Features:
• Free app synced to your Desk site
• Compatible with iPhone and iPad
• View all of your customer inquiries
• Check in on your support queues
• Reply and resolve customer requests
• Search for cases, companies or customers
• Swipe to resolve cases
• Add internal notes for only colleagues to see
• Add quick replies and actions (called macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• Detailed customer information
• Push notifications alert you about new cases
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What's New in the Latest Version 3.3.3
Last updated on May 23, 2017
Old Versions
This app has been updated by Apple to display the Apple Watch app icon.
- bug fixes and improvements
- bug fixes and improvements
Show More
Version History
3.3.3
May 23, 2017
This app has been updated by Apple to display the Apple Watch app icon.
- bug fixes and improvements
- bug fixes and improvements
3.3.2
Dec 15, 2016
- Fixed a timestamp issue for Case Interactions and a crash which happens when a date custom field is tapped
3.3.1
Oct 24, 2016
- Fixed crash on loading a filter with no cases on 32-bit devices. (e.g. iPhone 5c, iPad 4, etc)
3.3.0
Oct 17, 2016
• Requires iOS 9.2 or higher
• Simplified navigation
• Search for cases, customers or companies from one location
• New Settings screen
• Miscellaneous bug fixes and performance improvements
• Simplified navigation
• Search for cases, customers or companies from one location
• New Settings screen
• Miscellaneous bug fixes and performance improvements
3.2.0
Jun 30, 2016
- Fixes miscellaneous bugs and crashes.
3.1.2
Jun 14, 2016
- Fixes miscellaneous bugs and crashes.
3.1.1
May 24, 2016
- Bug fixes and performance enhancements.
3.1.0
Apr 13, 2016
The following have been redesigned from the ground up for a better user experience, improved performance and stability:
- Left navigation menu
- Cases List and Case Search
- Bulk Edit
- Help section
- We also added support for Slide Over and Split View on iPad Air 2, iPad mini 4 and iPad Pro.
- The app now requires iOS 8.2 or higher.
- Left navigation menu
- Cases List and Case Search
- Bulk Edit
- Help section
- We also added support for Slide Over and Split View on iPad Air 2, iPad mini 4 and iPad Pro.
- The app now requires iOS 8.2 or higher.
3.0.8
Nov 5, 2015
Fix for iOS 9.1 crashes.
3.0.7
Jul 10, 2015
Fixed bugs and crashes:
- Log in error when domain name has capital letters.
- Crash when switching from filter with small number of items on slow network connection.
- Macro preview would scroll down when typing at the top of long reply cell.
- Other miscellaneous fixes.
- Log in error when domain name has capital letters.
- Crash when switching from filter with small number of items on slow network connection.
- Macro preview would scroll down when typing at the top of long reply cell.
- Other miscellaneous fixes.
3.0.6
Jun 25, 2015
• Bug fixes and enhancements for custom roles and permissions
3.0.5
Jun 6, 2015
Stability improvements:
• Fixes a bug where only one page of agents was being loaded on the assign screen
• Fixes a bug where the sort order of agents was incorrect if an agent had a lowercase name
• Fixes a bug where a case lock wasn't being released when cancelling macros
• Fixes a bug in which pull-to-refresh was inadvertently disabled on the list of case filters
• Fixes several crashes on the case list screen
• Fixes a bug where only one page of agents was being loaded on the assign screen
• Fixes a bug where the sort order of agents was incorrect if an agent had a lowercase name
• Fixes a bug where a case lock wasn't being released when cancelling macros
• Fixes a bug in which pull-to-refresh was inadvertently disabled on the list of case filters
• Fixes several crashes on the case list screen
3.0.4
May 18, 2015
• Bug fixes and stability improvements
3.0.3
May 6, 2015
• Fixes a display bug on the Customer Search screen
• Fixes a bug where a case's assigned group is not displayed correctly
• Fixes a bug with deselecting custom list field values
• Fixes a bug where a case's assigned group is not displayed correctly
• Fixes a bug with deselecting custom list field values
3.0.2
Apr 28, 2015
• Updates the look and feel of the customer and company profile screens
• Adds support for default values in custom fields
• Fixes performance issues with scrolling and loading on the case list screen
• Adds support for default values in custom fields
• Fixes performance issues with scrolling and loading on the case list screen
3.0.1
Apr 11, 2015
• Design tweaks on the case creation screens
• Design tweaks on the case conversation screens
• Fixes a bug that caused screen rotation to fail on iPad
• Fixes a bug that allowed multiple list-based custom fields to be selected at once
• Fixes display bugs on the macro preview screen
• Design tweaks on the case conversation screens
• Fixes a bug that caused screen rotation to fail on iPad
• Fixes a bug that allowed multiple list-based custom fields to be selected at once
• Fixes display bugs on the macro preview screen
3.0.0
Apr 2, 2015
• You can now create Email, Phone, and Twitter cases in the app by tapping the plus button in the case list.
• Fixes a bug in the reply keyboard for iPad running iOS 8 in landscape orientation
• Fixes a bug with macro application
• Fixes a bug in the reply keyboard for iPad running iOS 8 in landscape orientation
• Fixes a bug with macro application
2.2.8
Mar 2, 2015
• Added localizations for French, Italian, German, Portuguese (Brazil), Japanese, Spanish (Mexico), and Dutch
• Minor bug fixes and stability improvements
• Minor bug fixes and stability improvements
2.2.7
Jan 21, 2015
• Updated the icons in the case view’s bottom toolbar, including a new one to quickly access a customer's profile
• For users that have logged into multiple sites, tapping on a push notification for a different site will now alert you and give you the choice to stay on the current site or switch
• Numerous design tweaks
• Fixed a bug that would occasionally cause the cloud spinner to show indefinitely after login
• For users that have logged into multiple sites, tapping on a push notification for a different site will now alert you and give you the choice to stay on the current site or switch
• Numerous design tweaks
• Fixed a bug that would occasionally cause the cloud spinner to show indefinitely after login
2.2.6
Dec 16, 2014
• Bug fixes for iOS 8
• New design for labels
• Design updates to Conversation and Case Details tabs
• New design for labels
• Design updates to Conversation and Case Details tabs
2.2.5
Dec 7, 2014
• View, preview, and share a case's attachments in the case details tab.
• Fixes a bug that was causing the app to logout when tapping a push notification for a custom domain.
• Fixes a bug that was causing the app to logout when tapping a push notification for a custom domain.
2.2.4
Nov 15, 2014
• We now display the logged in agent as 'Me' and always show it at the top of the list of agents.
• Fixed a bug where disabled filters were not being removed from the list of filters.
• Fixed a bug in which bulk updating case statuses would not update the display of those cases immediately.
• Fixed a bug where disabled filters were not being removed from the list of filters.
• Fixed a bug in which bulk updating case statuses would not update the display of those cases immediately.
2.2.3
Oct 22, 2014
• Fixes swipe to resolve
• Fixes a crash that occurred on cases whose customers have no name
• Fixes a display issue that was causing the "more messages" button to disappear on cases with only a single item in the conversation
• Fixes bugs that were causing the app to crash and hang
• Fixes memory leak when logging in and out of the app multiple times
• Fixes a bug with iPhone 6 native support
• Fixes a crash that occurred on cases whose customers have no name
• Fixes a display issue that was causing the "more messages" button to disappear on cases with only a single item in the conversation
• Fixes bugs that were causing the app to crash and hang
• Fixes memory leak when logging in and out of the app multiple times
• Fixes a bug with iPhone 6 native support
2.2.2
Oct 13, 2014
• Native support for iPhone 6 and 6+
• Support for editing custom fields on cases
• Improved designs for customers without avatars
• New read-only company profile (Company profile editing coming soon)
• Improved performance when assigning groups and agents via the case details screen
• We now show agents' real names instead of their public names
• Fixed a bug with popovers on iOS 8
• Fixed a bug with scrolling while typing long replies
• Support for editing custom fields on cases
• Improved designs for customers without avatars
• New read-only company profile (Company profile editing coming soon)
• Improved performance when assigning groups and agents via the case details screen
• We now show agents' real names instead of their public names
• Fixed a bug with popovers on iOS 8
• Fixed a bug with scrolling while typing long replies
2.2.0
Sep 12, 2014
• Bulk case updating - assign, change status, update labels on several cases at once
• New macro workflow is easier to user and allows editing before applying the macro
• Draft replies are now auto-saved while you are working on them
• Improved inactivity timeout handling for flex and full-time agents
• Fixed display issues happening in newer iOS versions
• Fixed bugs
• New macro workflow is easier to user and allows editing before applying the macro
• Draft replies are now auto-saved while you are working on them
• Improved inactivity timeout handling for flex and full-time agents
• Fixed display issues happening in newer iOS versions
• Fixed bugs
Desk.com FAQ
Click here to learn how to download Desk.com in restricted country or region.
Check the following list to see the minimum requirements of Desk.com.
iPhone
Requires iOS 9.2 or later.
iPad
Requires iPadOS 9.2 or later.
iPod touch
Requires iOS 9.2 or later.
Desk.com supports English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish
