5.1.0
2023-11-01
Zapped some bugs to make your experience better.
5.0.0
2023-10-18
• Our eagle-eyed users have noticed their new balance and due date are often available before the downloadable version of their bill. Printing is so 2005, but we still have to do it. We've added messaging to help bridge that 12-hour gap.
• Squashed a few other bugs. Made some other enhancements. You know - awesome app stuff.
4.35.0
2023-10-03
We fixed some other things you probably never noticed.
4.34.0
2023-09-19
• Updated Outage Flow to move "Continue" and "Report" buttons within reach of the thumb. Can we get two thumbs up for this enhancement?
• Added the ability to make multi-account card payments.
• Squashed a few bugs, made some other enhancements.
4.33.0
2023-09-07
• Added the ability to enroll in or update communication preferences for Billing Notifications and Payment Confirmations.
Check it out in Settings, which is available by tapping on More from the bottom navigation.
• Other awesome bug fixes and enhancements.
4.32.0
2023-08-22
• Our updated bill pay flow brings task navigation within thumbs reach. Thumbs everywhere rejoice!
• Do you drive an electric vehicle that you charge at home? Do you participate in the Home Energy Report program? If your answer to both of these questions is "yes," we are happy to report that we have added electric vehicles to the Home Energy Report load disaggregation chart.
• Other thumb-numbing bug fixes and enhancements.
4.31.0
2023-08-10
• Need to stop service at your location? We've added that feature to the app!
• Other bug fixes and enhancements.
4.30.0
2023-07-25
We fixed some other things you probably never noticed.
4.29.0
2023-07-11
A little better every day.
4.28.0
2023-06-27
We fixed some other things you probably never noticed.
4.27.0
2023-06-13
• Bug fixes and enhancements.
4.26.0
2023-05-16
• In an effort to reduce duplicate payments, we have added a Scheduled Payment pop-up. This message will be presented if a customer has a scheduled payment and taps on "Pay Now".
• Biometrics added to Primary Email screen.
• Other bug fixes and enhancements.
4.24.0
2023-04-18
• We made some updates to make the app even more awesome.
4.22.0
2023-03-21
• A little better every day.
4.21.0
2023-03-07
• Made some tweaks. We’ll never stop improving.
4.20.0
2023-02-21
• Zapped some bugs to make your experience better.
4.11.0
2022-09-20
• Zapped some bugs to make your experience better
4.10.0
2022-09-06
• A little better every day.
4.9.0
2022-08-23
• We fixed some other things you probably never noticed.
4.7.0
2022-07-19
• Bug fixes and enhancements.
4.6.0
2022-07-05
• Bug fixes and enhancements.
4.5.0
2022-06-21
• Bug fixes and enhancements.
4.3.0
2022-06-02
• Bug fixes and enhancements.
4.2.0
2022-05-12
• Eligible customers can now add their name to a waitlist for an earlier Home Energy House Call appointment.
• Bug fixes and enhancements.
4.1.0
2022-04-28
• Customers who report an outage without logging in now have the ability to provide additional information that helps our crews more quickly assess damage.
• Bug fixes and enhancements.
4.0.0
2022-04-13
• Now add a new account to your profile without ever leaving the app
• New red home screen banner for important account info, like past-due balances
• Scheduling added for Smart Thermostat installation with Home Energy House Call appointment bookings
• Bug fix: The Customer Service screen will no longer crash when you select “phone.”
3.12.0
2022-02-08
• Bug fixes and enhancements.
3.10.0
2022-01-20
• Payment Status on Home Screen Billing Card for Auto Pay customers.
• Enhancement to "Change Account" feature.
• Updated messaging for customers who have not completed their digital registration.
• Other bug fixes and enhancements.
3.9.0
2021-12-17
• Updated bill pay flow for customers in Florida and the Carolinas.
• Updated outage flow for customers in Florida and the Carolinas.
• Bug Fixes.
3.5.4
2021-10-01
• New Outage Card: In the event of an outage affecting your service, this new feature will automatically give you all the details, right on your Home Screen.
• Bug fixes and enhancements.
3.5.3
2021-08-26
Bug fixes and enhancements.
2.6.10
2020-11-13
Even more bug fixes and enhancements!
1.16.5
2020-08-27
Bug fixes and enhancements.
1.16.4
2020-07-13
You asked and we listened. Included in this update is a brand new experience in the Energy Center.
1.14.1
2020-06-10
Bug fixes and enhancements
1.14.0
2020-05-13
* Dark Mode is here!
* Now you can enroll in Budget Billing Plan or Equal Payment Plan (based on your location and eligibility) directly on the app.
* Other bug fixes and enhancements.
1.13.0
2020-04-02
Take a look at what’s new (besides hanging out at home and eating a lot of pizza).
· Speaking of pizza, you may notice a spinning pizza pie as you fire up the app – just know that it is helping us load information to make your login experience faster.
· You asked, we delivered. No, not pizza (unfortunately). We are delivering you a PDF of your bill – no matter how you pay it!
· Want to be real with us about our app? We've added some "rules of engagement" for what type of information to submit through the Customer Feedback feature.
Oh, and one more thing. Like bugs or anchovies? Us either. We found some bugs and we fixed ‘em and have asked that anchovies be eliminated as well.
1.12.2
2020-03-19
Bug fixes and enhancements
1.12.1
2020-02-25
Shiny new things! These updates are all about making things easier for you.
• We’ve made it easier to find information about outages. Hint: it will be on your Home screen.
• You can choose to see your password as you type. Because phone keyboards are tiny.
• Safety first! Check out the new link to important safety and emergency info.
• Now sign up for Paperless Billing without leaving the app. And while you’re at it, sign up for automatic payments, too.
• Other enhancements and bug fixes.
1.12.0
2020-02-20
Shiny new things! These updates are all about making things easier for you.
• We’ve made it easier to find information about outages. Hint: it will be on your Home screen.
• You can choose to see your password as you type. Because phone keyboards are tiny.
• Safety first! Check out the new link to important safety and emergency info.
• Now sign up for Paperless Billing without leaving the app. And while you’re at it, sign up for automatic payments, too.
• Other enhancements and bug fixes.
1.9.1
2019-12-31
It’s the holiday season! While you’ve been busy checking your list twice, our d-elve-opers have been hard at work tinkering over our latest features.
In the Preference Center, you can now choose Manage Profile to update your email address, phone number, or change security settings and passwords. In the Manage Account section, you can view your account status details.
Like getting your My Home Energy Report? Then you’ll love our cleaner and more intuitive user interface! Please give it a look.
If you’re a paperless billing customer we’ve added the ability to view, edit and cancel payments. Now, you have complete paperless control over your account—all in a few taps.
1.9.0
2019-12-20
It’s the holiday season! While you’ve been busy checking your list twice, our d-elve-opers have been hard at work tinkering over our latest features.
In the Preference Center, you can now choose Manage Profile to update your email address, phone number, or change security settings and passwords. In the Manage Account section, you can view your account status details.
Like getting your My Home Energy Report? Then you’ll love our cleaner and more intuitive user interface! Please give it a look.
If you’re a paperless billing customer we’ve added the ability to view, edit and cancel payments. Now, you have complete paperless control over your account—all in a few taps.
1.8.3
2019-12-02
Bug fixes and enhancements.
1.8.2
2019-11-16
Bug fixes and enhancements.
1.8.1
2019-11-07
Bug fixes and enhancements.
1.8.0
2019-11-04
Hello and welcome to our latest version, 1.8.0! In this release, you will find:
* Enhanced features and functionality for our customers with disabilities, including new voice-automated assistance.
* Prefer to use an iPad? We finally tablet-sized your app experience for happier tapping and scrolling.
* Want to share feedback with our team? We’ve upgraded our in-app feedback form, so there’s no need to open an email if you need to report an issue or feel like showering us with praise.
1.7.2
2019-10-18
Bug fixes and enhancements
1.7.1
2019-10-16
We are sorry we crashed your app when you attempted to order free LEDs! We really do want you to have them, so we fixed it.
1.7.0
2019-10-11
Hello and welcome to version 1.7.0! In this latest version, you can expect:
Enhanced features and functionality for our customers with disabilities, including new voice-automated assistance.
Easily view how much energy your gameday party required with our daily usage feature that keeps improving—even if your favorite team isn’t.
If your busy life requires you to reschedule an appointment you’ve made through the app, our cancelation and rescheduling process is now more efficient.
1.6.2
2019-10-05
This update fixes an issue with the My Home Comparison graph not updating when selecting a new date
1.6.1
2019-10-02
This version fixes an issue affecting customers enrolled in paperless billing on iOS 13 where the payment screen would not scroll.
1.6.0
2019-09-28
What’s new, improved and ready to groove?
Take a look at past billing statements directly from the app in PDF format. Does anyone know what a PDF actually is? Asking for a friend.
We have also taken steps to continue making our app more accessible to those with disabilities.
We also had some bug fixes and other enhancements but won’t bore you with the techie details.
1.5.3
2019-09-20
Hundreds of sticky notes and some major dry-erase board real estate went into our latest update. New, you’ll find:
Ever frustrated by an error when accessing your energy usage graph? We heard your feedback loud and clear, and re-built how the app retrieves your information. We’ve also upgraded the date picker, so it’s easier for you to find out exactly how much energy your in-laws used when they stopped by unannounced last month. Energy nerds, rejoice.
Speaking of energy usage: don’t have a smart meter? We’ve updated how energy use is displayed for customers still rocking an old-school meter.
The weather can change on a dime, but our content during storms was previously locked as a static message. No more: we’ll be serving up dynamic updates as our heroic crews respond to the next major event.
Sometimes, outages happen. We’ve got two fresh updates that make reporting your outage faster, and also improve your ability to report an outage at a location that’s different from your registered account, like Nana's house.
Many of you asked for a log out button in the left-hand navigation. POOF: your wish has been granted.
Want to turn off verification options like Face ID, Touch ID or passcode? You can find your newly-minted choices under Settings.
1.4.13
2019-08-30
In preparation for Hurricane Dorian, we’ve reinforced the app to ensure that we can communicate relevant storm information to affected customers
1.4.12
2019-07-19
Bug Fixes and enhancements.
1.4.11
2019-07-15
Bug fixes and enhancements
1.4.9
2019-06-28
This version includes bug fixes and enhancements
1.4.8
2019-06-05
Bug fixes and enhancements
1.4.7
2019-06-03
Bug Fixes and Enhancements
1.4.6
2019-05-18
Improved the Outage reporting feature to provide better confirmation details when submitting a report
1.4.5
2019-05-16
Bill details on the Home screen now reflect any credit balances that may be present on your account
Fixed a crash that occurred for some users on the Energy Usage graph
Fixed the LED order tracking details on the Home screen to display only for the account currently selected
Misc bug fixes and enhancements
1.4.4
2019-05-02
The Energy Usage graph better reflects partial cycles
Start, Stop & Move services are now accessible from the Login screen menu
Additional bug fixes and enhancements
1.4.3
2019-04-19
Bug fixes and enhancements
1.4.2
2019-04-15
Bug fixes and enhancements
1.4.1
2019-03-30
Bug fixes and enhancements