2026.8.1
2026-08-13
- Technicians can now receive Purchase Orders
- Security updates
- Bug fixes
2026.7.1
2026-07-16
-Technicians can now search for serviceable items in Equipment History
-If the Allow Call Type Edit permission is set, the call type options are now filtered when creating a new call.
-General bug fixes and stability enhancements
2026.5.1
2026-05-28
- Technicians can now enter miscellaneous fees.
- Field Managers can now reassign service calls.
- Delivery Method, Date Needed & Notes are now options when placing a call on hold for parts.
- Service Managers can now chat directly with technicians through the newly enhanced Dispatch Portal!
- General bug fixes and performance improvements
2026.3.1
2026-03-26
- Automatically send the PDF summary to designated email recipients.
- When the permission is enabled, technicians must collect a customer signature prior to completing a service call.
2026.2.1
2026-02-26
- When the permission is enabled, technicians can edit the Problem Description.
- View and update remarks and meters prior to dispatch.
- Edit the quantity of parts previously added to a call.
2026.1.1
2026-01-21
-We’re preparing to roll out a new authentication feature that will support Multi-Factor Authentication and Single Sign-On. While this feature is not yet available, the authentication page is being updated in preparation. Users should continue to log in using username and password for now. Stay tuned for updates!
-Warehouse Description has been added to the Search Warehouses results.
-Default item price will be displayed when searching warehouses for parts. Customer level pricing will still be reflected when adding a part to a call.
-Long press will now copy parts details on the Parts page and notes on the Notes page.
-Service Managers can edit dealer logos and details on the PDF Summary
-The Completed page has been expanded to display additional completed service calls.
-Bug fixes
2025.12.1
2025-12-03
- Technicians can now provide additional feedback on AI Assist results.
- Bug fixes
2025.10.1
2025-11-13
- The correct price now appears when adding a part to a call. Previously, only the default price was shown.
- Bug fixes
2025.9.2
2025-10-01
- Technicians can now share feedback on the quality of AI Assist.
2025.9.1
2025-09-25
- Introducing AI Assist! Quickly obtain troubleshooting steps specifically related to your service call.
- Equipment number is now displayed on the Service Calls page when the detailed filter is set
- The filters on the Service Calls and Group Calls page will persist after logging out
- Bug fixes, security and performance improvements
2025.7.1
2025-07-10
- Performance and security improvements
- Bug fixes
2025.5.1
2025-05-22
- Added infinite scrolling on groups calls page.
- Performance Improvements
- Bug Fixes
2025.2.1
2025-03-06
- Customers with both Printanista & MobileTech can now view Printanista’s device information in the Service Call Details and Equipment History pages of MobileTech.
- Bug Fixes
2025.1.1
2025-02-06
- Search equipment history by customer location.
- Search service call history by customer location.
- Bug Fixes.
2024.11.1
2024-11-21
· Technicians who have permission may now exchange non-metered serialized equipment.
· Technicians can now add remarks when using the ‘Request Parts’ feature.
· Bug Fixes and Enhancements.
2024.10.2
2024-11-01
-Unsynced Complete actions will remain in the Unsynced Data queue if the app is prematurely closed.
2024.10.1
2024-10-17
· Enforce meter validation when a meter is entered that exceeds the threshold defined in e-automate.
· Display problem description and bill code on the Service Calls list when the display mode in Filter Service Calls is set to detailed.
· Bug Fixes.
2024.08.1
2024-08-22
- Made activity codes searchable.
- Added offline support for completing service calls as an Assistant.
- Bug fixes and enhancements.
2024.07.1
2024-07-12
- Backwards Compatibility - You can now use the app even if you aren't on the latest update!
- Improved GPS Performance
- Security Enhancements
- Other Miscellaneous Bug Fixes
2024.04.1
2024-05-03
GPS accuracy fix.
23.11.0
2023-11-07
- Unschedule a call
- View and edit item notes when incompleting a call for a needed part
- Edit odometer on the Call Summary page
- Two characters are required when doing a search
- New pagination on equipment and customer searches
- Improvements to offline mode
- Bug fixes
23.9.0
2023-09-13
- Prompt to arrive when within 500 feet of a service call’s location (152.5 meters)
- Prompt to complete when leaving a service call’s location
- Bug fixes
23.7.1
2023-08-01
- Bug Fix: Assistant technician receiving multiple push notifications.
- Bug Fix: Time card activities persisting in an ongoing state.
- Bug Fix: Call details page occasionally reflecting incorrect times.
- Additional time zone fixes.
23.6.0
2023-06-20
- Specify due date or delivery method when requesting a needed part
- Display a quantity on hand of 0 when searching a warehouse for a known part when no quantity is available
- All fields in the Service Call Details page can now be copied
- View the Sales Rep on the Service Call Details page
- Honor the "Bypass meter reading requirement" option when set in the problem code
- Bug fixes and optimization
23.4.0
2023-04-25
- Technicians with the ‘Allow Call Type Edit’ permission can now edit call types
- Technicians can now create new service calls when the equipment is unknown
- Technicians can now scan e-info QR codes when scanning to arrive and depart
- Bug fixes
23.1.0
2023-03-14
- Search for all terms in the search field when selecting a part, regardless of order.
- Search for parts by vendor #, vendor history, oem # and oem history using the new ‘search with vendor or oem’ button.
- Scan barcodes to add parts to a service call.
- Scan barcodes to arrive to and depart from a service call.
23.0.1
2023-01-31
- Customer name has been added to the Equipment History search results
- Model, Serial #, Equipment # and Customer name are now displayed in a header on the Equipment History page
- Primary service call notes now appear on the Notes page
- Service call notes are now viewable in Equipment History
- Bug Fixes
22.2.1
2022-11-01
- Technicians with Xerox’s CareAR Assist may now launch CareAR from the MobileTech application.
- Bug Fixes
22.0.4
2022-05-25
- Bug fixes to address inventory discrepancies.
22.0.2
2022-02-21
- Fixed an issue preventing new calls from displaying when the call list was initially empty.
21.3.0
2021-10-05
- Technicians can transfer to and from customer warehouses.
- Technicians can transfer to and from company warehouses.
- Technicians can use parts directly from a customer warehouse.
- Technicians will see a new flag on both the service call list and map which reflects call priority.
- Technicians can now select a bin when using an item.
21.2.0
2021-08-18
- Technicians can create, view, edit and delete service call line item notes
- Technicians can view and add parts prior to dispatching to a call
- Technicians will see an indicator on the service calls list if a call contains a needed part
- Technicians can view and edit the problem description for the follow-up call during an incomplete
- Dispatchers can now restrict the sort order and limit the number of calls a technician can view
- Bug fixes and additional enhancements
1.0.2
2020-03-16
Initial release.