Engage Service Desk
Free
2.2.2for iPhone, iPad and more
9.9
2 Ratings
Tegria Services Group - US, INC
Developer
11.1 MB
Size
Oct 25, 2021
Update Date
Productivity
Category
4+
Age Rating
Age Rating
Engage Service Desk Screenshots
About Engage Service Desk
The Engage Service Desk App allows customers to check the status of their help/ticket requests 24 hours a day, 7 days a week.
As an INHS-Engage customer, you already know that you can call or email for the latest status on your help tickets any time, day or night. The Service Desk iOS application gives you one more avenue to get the latest information on your service requests. You now have direct access to our issue tracking database – so you can see the latest activity, submit a new help ticket, or request status updates using your iPhone or iPad.
Maybe you don’t know how to describe that thing plugged into the PC that’s not working, just submit a picture using your iPhone’s camera. We’ll even send you push notifications when your request has been completed or when we’re waiting on additional information from you.
This application is available to INHS-Engage Service Desk customers.
Engage Service Desk is a product of Engage, a division of Inland Northwest Health Services.
As an INHS-Engage customer, you already know that you can call or email for the latest status on your help tickets any time, day or night. The Service Desk iOS application gives you one more avenue to get the latest information on your service requests. You now have direct access to our issue tracking database – so you can see the latest activity, submit a new help ticket, or request status updates using your iPhone or iPad.
Maybe you don’t know how to describe that thing plugged into the PC that’s not working, just submit a picture using your iPhone’s camera. We’ll even send you push notifications when your request has been completed or when we’re waiting on additional information from you.
This application is available to INHS-Engage Service Desk customers.
Engage Service Desk is a product of Engage, a division of Inland Northwest Health Services.
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What's New in the Latest Version 2.2.2
Last updated on Oct 25, 2021
Old Versions
General enhancements
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Version History
2.2.2
Oct 25, 2021
General enhancements
2.2.1
Apr 16, 2021
-Bug fixes
2.2
Sep 15, 2020
-Bug Fixes
-Prep for 2FA
-Prep for 2FA
2.1
Mar 4, 2020
-Bug fixes
-various small enhancements
-various small enhancements
2.0.2
Aug 8, 2018
-bug fixes
2.0.1
Nov 27, 2017
-Time to complete assignment feature now available. Go to settings to enable.
2.0
Aug 17, 2017
-New analyst functionality
1.6.2
Feb 7, 2017
-Bug fix for iPad sizes
1.6.1
Feb 2, 2017
-Support for new iPhone sizes
-Bug fixes
-Bug fixes
1.6
Oct 14, 2014
-Bug fixes for iOS 8.
1.5
Jun 28, 2014
-Minor branding and UI changes
-Bug Fix: the app now correctly logs you out when your session has expired.
-Bug Fix: the app now correctly logs you out when your session has expired.
1.4
Apr 29, 2014
-Updated look
-bug fixes
-bug fixes
1.3
Feb 18, 2014
-Survey usability improvements
1.2
Jan 14, 2014
-Usability fixes
1.1.1
Jan 3, 2014
-New icon
1.1
Dec 20, 2013
-Added iPad Support
-Bug Fixes
-Bug Fixes
1.0
Dec 10, 2013
Engage Service Desk FAQ
Click here to learn how to download Engage Service Desk in restricted country or region.
Check the following list to see the minimum requirements of Engage Service Desk.
iPhone
Requires iOS 8.2 or later.
iPad
Requires iPadOS 8.2 or later.
iPod touch
Requires iOS 8.2 or later.
Engage Service Desk supports English