ESC Mobile Tech
Free
15.3.5for iPhone, iPad and more
Age Rating
ESC Mobile Tech Screenshots
About ESC Mobile Tech
Give your field service technicians the tools they need to improve productivity and enhance service. ESC Mobile Tech works with your ESC software to access critical work order information, customer data and more, anytime and anywhere, from your tablet or smartphone.
Work Order Features:
•Receive scheduling notifications for new dispatches.
•View service dispatches & work order information.
•View and edit customer contact information.
•Give the office real-time status updates with time tracking.
•Use GPS tracking, mapping and routing, & turn-by-turn driving directions.
•View customer account, service history, equipment, saved documents & service maintenance agreement information.
•See the last 10 pending quotes for a customer with the ability to view details to accept and begin work or to take a prepayment.
•Add and edit customer equipment in account record or dispatch.
•Review the last 10 dispatches assigned to a particular device along with dispatch information and mobile invoice created.
Quote and Invoicing Features:
•Present a complete quote to your customer with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.
•Scan QR or bar code of a part or serial number to quickly find and add items on quotes and invoices.
•Create, view, email, and print service quotes & invoices.
•Process payments & prepayments, including PCI compliant credit card processing.
•Capture customer authorization & acceptance signatures.
Customer Account Management Features:
•Add new customers.
•See historical customer invoice, quote and dispatch history.
•Add pictures from device camera and gallery to customer record.
Other Features:
•Utilize a simplified new interface.
•Store more data on mobile device reducing communication wait times and requiring less internet connectivity.
•And more!
ESC Mobile, by dESCO, is a simple and affordable way to connect more people, in more places, on more devices. Leading field service management software for small to medium sized service industry businesses including HVAC, Plumbing, Electrician, Equipment, Generator & Pump, Garage & Overhead Door, Appliance Repair, Pest Control, Construction, Locksmith, Security, and other Mechanical Contractors. There’s a better way to manage field service – it all starts with ESC Mobile!
Work Order Features:
•Receive scheduling notifications for new dispatches.
•View service dispatches & work order information.
•View and edit customer contact information.
•Give the office real-time status updates with time tracking.
•Use GPS tracking, mapping and routing, & turn-by-turn driving directions.
•View customer account, service history, equipment, saved documents & service maintenance agreement information.
•See the last 10 pending quotes for a customer with the ability to view details to accept and begin work or to take a prepayment.
•Add and edit customer equipment in account record or dispatch.
•Review the last 10 dispatches assigned to a particular device along with dispatch information and mobile invoice created.
Quote and Invoicing Features:
•Present a complete quote to your customer with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.
•Scan QR or bar code of a part or serial number to quickly find and add items on quotes and invoices.
•Create, view, email, and print service quotes & invoices.
•Process payments & prepayments, including PCI compliant credit card processing.
•Capture customer authorization & acceptance signatures.
Customer Account Management Features:
•Add new customers.
•See historical customer invoice, quote and dispatch history.
•Add pictures from device camera and gallery to customer record.
Other Features:
•Utilize a simplified new interface.
•Store more data on mobile device reducing communication wait times and requiring less internet connectivity.
•And more!
ESC Mobile, by dESCO, is a simple and affordable way to connect more people, in more places, on more devices. Leading field service management software for small to medium sized service industry businesses including HVAC, Plumbing, Electrician, Equipment, Generator & Pump, Garage & Overhead Door, Appliance Repair, Pest Control, Construction, Locksmith, Security, and other Mechanical Contractors. There’s a better way to manage field service – it all starts with ESC Mobile!
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What's New in the Latest Version 15.3.5
Last updated on Mar 18, 2020
Old Versions
Adding the ability to use a saved Credit Card
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Version History
15.3.5
Mar 18, 2020
Adding the ability to use a saved Credit Card
15.3.4
Jan 13, 2020
ESC no longer supports credit card processing through Cayan. Please contact Customer Success rep at ESC to find out about Clearent.
15.3.3
Dec 12, 2019
Bug Fixes
15.3.2
Nov 19, 2019
Resolved Bluetooth swiper connection issues.
15.3.1
Nov 11, 2019
* Support for headset jack swiper
15.3.0
Oct 24, 2019
•Added integration with Clearent Bluetooth EMV readers.
•Allowing discount amounts on quotes made in the office flow to the mobile dispatch.
•Resolved call notification issues.
•Allowing discount amounts on quotes made in the office flow to the mobile dispatch.
•Resolved call notification issues.
15.2.3
Apr 17, 2019
Added integration with the CoolFront Flat rate book.
15.2.2
Feb 7, 2019
- Minor Bug Fixes
15.2.1
Jan 15, 2019
Updated the app
- Added Clearent Payment Processing
- Added Clearent Payment Processing
15.2
Jan 10, 2019
Updated the app
- Added Clearent Payment Processing
- Added Clearent Payment Processing
15.1
Dec 5, 2018
Updated the app
- Added Clearent Payment Processing
- Added Clearent Payment Processing
13.35
Jul 19, 2017
•Added Sales Sort Code from Dispatch to all quotes created on mobile.
•Increased picture storage capabilities and efficiency.
•Improved pinch & zoom on pictures.
•Enhanced invoice history.
•Increased picture storage capabilities and efficiency.
•Improved pinch & zoom on pictures.
•Enhanced invoice history.
13.34
Apr 3, 2017
•Enabled usage of Cayan’s latest MagTek card readers
•Compatibility updates
•Compatibility updates
13.31
Aug 28, 2015
Fixed bugs related to stability.
13.30
Jun 5, 2015
Fix of an error that occurred when entering a new Customer.
13.29
May 26, 2015
Fixed an issue with payments not showing on historical invoices
13.28
Apr 1, 2015
Fixed an issue with Daylight Savings time.
13.27
Mar 16, 2015
Miscellaneous bug fixes and improvements.
13.25
Feb 6, 2015
Here are the changes we have made on this version of the ESC Technician application.
• We have made changes to the application to now run using the 64 bit hardware of newer IOS devices.
• A correction was made so now you are able to change the technician warehouse without having to do any special steps to get the change to save.
• We also resolved an issue that on some devices, the “Feedback” feature would not show you all the text when you are typing the message.
• A loophole was closed that would have allowed a technician to view prices in invoices that are on dispatches that are in the “Recent Dispatches” section.
• Also we handled the issue that prevented a crash of the application if the customer did not set up any status codes for mobile on the ESC Connections Server.
• We have made changes to the application to now run using the 64 bit hardware of newer IOS devices.
• A correction was made so now you are able to change the technician warehouse without having to do any special steps to get the change to save.
• We also resolved an issue that on some devices, the “Feedback” feature would not show you all the text when you are typing the message.
• A loophole was closed that would have allowed a technician to view prices in invoices that are on dispatches that are in the “Recent Dispatches” section.
• Also we handled the issue that prevented a crash of the application if the customer did not set up any status codes for mobile on the ESC Connections Server.
13.19
Jan 8, 2015
Added the ability to copy and paste into Dispatch Details and Equipment Details.
Fixed the following issues:
•Create invoice/Quote - Item Description field would not grow past a certain size.
•Edit Equipment - Equipment Notes field would not grow past a certain size.
•Dispatch Details - Dispatch Notes field would not grow past a certain size.
•Dispatch Details - If you left the Dispatch Notes without saving, you would get a warning message asking if you wanted to go back and save, but it never went back.
•Customer search – When searching for a customer, only the first contact would appear.
•When scanning a UPC-A code it would be converted to an EAN-13 code (which has an added zero).
•No sound was playing when a notification was received.
•Trying to capture a signature would close the screen on the app.
•You were unable to add or change the agreement on a piece of equipment.
•The app would not log out correctly if the device could not connect to the office
Fixed the following issues:
•Create invoice/Quote - Item Description field would not grow past a certain size.
•Edit Equipment - Equipment Notes field would not grow past a certain size.
•Dispatch Details - Dispatch Notes field would not grow past a certain size.
•Dispatch Details - If you left the Dispatch Notes without saving, you would get a warning message asking if you wanted to go back and save, but it never went back.
•Customer search – When searching for a customer, only the first contact would appear.
•When scanning a UPC-A code it would be converted to an EAN-13 code (which has an added zero).
•No sound was playing when a notification was received.
•Trying to capture a signature would close the screen on the app.
•You were unable to add or change the agreement on a piece of equipment.
•The app would not log out correctly if the device could not connect to the office
13.18
Dec 14, 2014
Prepayments now display correctly on Payment screen
You can now edit an Invoice with a prepayment but no other payments.
Can now copy smaller pieces of the notes
Can now send SMS messages to phone numbers on the Dispatch Details screen
Adding notes screen now scrolls properly
Fixed issue with priority colors set to black not displaying properly on the dispatch list
Recent Dispatch Details address now functions like Current Dispatch details address and clicking will take you to Maps
Credit Card Authorization field now accepts alphanumeric characters instead of just numeric
Creating a dispatch now fills in the "Received By" field with the technician name
Payments screen now handles the keyboard and date pickers properly
GPS results better filtered
Misc bug fixes and styling changes
You can now edit an Invoice with a prepayment but no other payments.
Can now copy smaller pieces of the notes
Can now send SMS messages to phone numbers on the Dispatch Details screen
Adding notes screen now scrolls properly
Fixed issue with priority colors set to black not displaying properly on the dispatch list
Recent Dispatch Details address now functions like Current Dispatch details address and clicking will take you to Maps
Credit Card Authorization field now accepts alphanumeric characters instead of just numeric
Creating a dispatch now fills in the "Received By" field with the technician name
Payments screen now handles the keyboard and date pickers properly
GPS results better filtered
Misc bug fixes and styling changes
13.10
Nov 27, 2014
Improved quote calculations
General issue fixes.
General issue fixes.
13.7
Nov 3, 2014
Styling changes and bug fixes
13.3
Oct 17, 2014
Misc bug fixes and styling changes
13.2
Oct 4, 2014
ESC Mobile Tech FAQ
Click here to learn how to download ESC Mobile Tech in restricted country or region.
Check the following list to see the minimum requirements of ESC Mobile Tech.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
