FastCustomer: Fast customer service
FreeOffers In-App Purchases
3.0.2for iPhone, iPod touch
5.3
152 Ratings
FastCustomer, Inc.
Developer
5.1 MB
Size
Dec 1, 2014
Update Date
Lifestyle
Category
4+
Age Rating
Age Rating
FastCustomer: Fast customer service Screenshots
About FastCustomer: Fast customer service
**"Top 10 Smart-phone App of 2011" - TIME Magazine**
Hate waiting on hold for customer service? Then don't!
With a single tap, we navigate the phone tree to whichever department you need -- like tech support or billing -- then ring your phone once we've got an agent on the line.
Featured on NBC, CBS, ABCNews, NYT, WIRED Magazine, The Washington Post and many more. See all at http://www.fastcustomer.com/press
3,000+ COMPANIES IN THE U.S. & CANADA
* TelCos like AT&T, Verizon, Comcast, and DirecTV…
* Banks like Chase, Bank of America, and Wells Fargo…
* Airlines like United, US Air, Southwest, and Virgin…
* Credit cards like VISA, AMEX, and Mastercard…
* Retailers like Apple, Amazon, Best Buy, and Zappo's...
And many, many more...
WE LOVE TO MAKE OUR USERS SMILE
"Absolutely by far the best app! A company was NOT listed and I 'suggested' it and in less than 2 days I had an email that it was added and they even tried it out to be sure it worked! Fabulous!!!!!" -- by KKDollface on Feb. 18, 2012
"I've only used it 3 or 4 times, but I love it! My husband got it and it's been a Godsend to him. He is very hard of hearing and sometimes he misses what number he is supposed to press for his particular problem when he has to choose from 8 or 9 different options. He often ends up choosing the wrong one and ends up back at the beginning with all the numbers being listed to him again. He would often hang up in frustration or wait for me to do it for him. So this app is more than just a time saver. Thank you so much!" -- by Janet H. on Jan. 25, 2012
"GENIUS! This app saves time and relieves headaches. This is what customer care should be … companies wait on you, not the other way around." -- by Bryan B. on Nov. 10, 2011
HOW IT WORKS
1. Choose the company you want to contact, tap "Have Someone Call Me" (you can even choose a department such as "Billing").
2. That's it! Go back to your life; the next available agent will ring your phone.
IF IT DOESN'T WORK PERFECTLY, WE WANT TO KNOW!
* Email contact@fastcustomer.com if your experience isn't perfect.
* We work our tails off for all our users.
CONTACTING US
* Twitter: @fastcustomer
* Facebook: /fastcustomer
* Website: fastcustomer.com
* Email: contact@fastcustomer.com
Hate waiting on hold for customer service? Then don't!
With a single tap, we navigate the phone tree to whichever department you need -- like tech support or billing -- then ring your phone once we've got an agent on the line.
Featured on NBC, CBS, ABCNews, NYT, WIRED Magazine, The Washington Post and many more. See all at http://www.fastcustomer.com/press
3,000+ COMPANIES IN THE U.S. & CANADA
* TelCos like AT&T, Verizon, Comcast, and DirecTV…
* Banks like Chase, Bank of America, and Wells Fargo…
* Airlines like United, US Air, Southwest, and Virgin…
* Credit cards like VISA, AMEX, and Mastercard…
* Retailers like Apple, Amazon, Best Buy, and Zappo's...
And many, many more...
WE LOVE TO MAKE OUR USERS SMILE
"Absolutely by far the best app! A company was NOT listed and I 'suggested' it and in less than 2 days I had an email that it was added and they even tried it out to be sure it worked! Fabulous!!!!!" -- by KKDollface on Feb. 18, 2012
"I've only used it 3 or 4 times, but I love it! My husband got it and it's been a Godsend to him. He is very hard of hearing and sometimes he misses what number he is supposed to press for his particular problem when he has to choose from 8 or 9 different options. He often ends up choosing the wrong one and ends up back at the beginning with all the numbers being listed to him again. He would often hang up in frustration or wait for me to do it for him. So this app is more than just a time saver. Thank you so much!" -- by Janet H. on Jan. 25, 2012
"GENIUS! This app saves time and relieves headaches. This is what customer care should be … companies wait on you, not the other way around." -- by Bryan B. on Nov. 10, 2011
HOW IT WORKS
1. Choose the company you want to contact, tap "Have Someone Call Me" (you can even choose a department such as "Billing").
2. That's it! Go back to your life; the next available agent will ring your phone.
IF IT DOESN'T WORK PERFECTLY, WE WANT TO KNOW!
* Email contact@fastcustomer.com if your experience isn't perfect.
* We work our tails off for all our users.
CONTACTING US
* Twitter: @fastcustomer
* Facebook: /fastcustomer
* Website: fastcustomer.com
* Email: contact@fastcustomer.com
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What's New in the Latest Version 3.0.2
Last updated on Dec 1, 2014
Old Versions
This app has been updated by Apple to display the Apple Watch app icon.
Bug fixes.
Bug fixes.
Show More
Version History
3.0.2
Dec 1, 2014
This app has been updated by Apple to display the Apple Watch app icon.
Bug fixes.
Bug fixes.
3.0.1
Apr 28, 2014
v3.0
We’ve been hard at work updating the FastCustomer app to look right at home for iOS7. This update isn’t just skin deep though, we’ve also dramatically improved how FastCustomer works behind the scenes so you get connected to a customer service rep faster and more reliably than ever!
v3.0.1
- Fixed crash when requesting a company
We’ve been hard at work updating the FastCustomer app to look right at home for iOS7. This update isn’t just skin deep though, we’ve also dramatically improved how FastCustomer works behind the scenes so you get connected to a customer service rep faster and more reliably than ever!
v3.0.1
- Fixed crash when requesting a company
3.0
Apr 21, 2014
We’ve been hard at work updating the FastCustomer app to look right at home for iOS7. This update isn’t just skin deep though, we’ve also dramatically improved how FastCustomer works behind the scenes so you get connected to a customer service rep faster and more reliably than ever!
2.4
Jun 28, 2012
- We brought back the alphabet search (by popular demand!)
- We created a pro version (as requested by super fans)
- Pro users can now request an unlimited number of companies to be added
- We created a pro version (as requested by super fans)
- Pro users can now request an unlimited number of companies to be added
2.3
May 24, 2012
- Tap your most-called companies right on the intro screen
- Add those favorites to your address book for easy calling later
- Onboarding is simplified so you can start calling faster
- The "Updated Companies" sticky doesn't hide "Search" anymore
- Add those favorites to your address book for easy calling later
- Onboarding is simplified so you can start calling faster
- The "Updated Companies" sticky doesn't hide "Search" anymore
2.2
May 10, 2012
- Updated departments to display more prominently
- Added more VoiceOver support to company pages
- Added timezones to display when a company is closed
- Added more VoiceOver support to company pages
- Added timezones to display when a company is closed
2.1
Apr 26, 2012
- Fixed crashes when using VoiceOver
- Improved VoiceOver support
- Internal fixes
- Improved VoiceOver support
- Internal fixes
2.0
Apr 17, 2012
Finding, rating, and contacting companies just got easier!
* Onboarding: Use us *before* you ever have to make a call
* Call watcher: Track live updates about your call
* Company rankings: Find -- and rate -- awesome businesses
* Updated interface: Check out our sweet new graphics
* Onboarding: Use us *before* you ever have to make a call
* Call watcher: Track live updates about your call
* Company rankings: Find -- and rate -- awesome businesses
* Updated interface: Check out our sweet new graphics
1.6.1
Mar 24, 2012
What's New in v1.6
Thanks to all of your awesome feedback, we've:
* Added "Favorites" so you can create a short list of companies
* Removed "Recents" because, hey, you wanted "Favorites" instead!
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Consolidated duplicate companies and organized departments alphabetically
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
Thanks to all of your awesome feedback, we've:
* Added "Favorites" so you can create a short list of companies
* Removed "Recents" because, hey, you wanted "Favorites" instead!
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Consolidated duplicate companies and organized departments alphabetically
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
1.6
Jan 12, 2012
What's New in v1.6
Thanks to all of your awesome feedback, we've:
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
Thanks to all of your awesome feedback, we've:
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
1.5.2
Dec 7, 2011
What's New in v1.5
Thanks to all of your awesome feedback, we've:
* Added "Favorites" so you can create a short list of companies
* Removed "Recents" because, hey, you wanted "Favorites" instead!
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Consolidated duplicate companies and organized departments alphabetically
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
Thanks to all of your awesome feedback, we've:
* Added "Favorites" so you can create a short list of companies
* Removed "Recents" because, hey, you wanted "Favorites" instead!
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Consolidated duplicate companies and organized departments alphabetically
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
1.5.1
Nov 18, 2011
What's New in v1.5
Thanks to all of your awesome feedback, we've:
* Added "Favorites" so you can create a short list of companies
* Removed "Recents" because, hey, you wanted "Favorites" instead!
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Consolidated duplicate companies and organized departments alphabetically
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
Thanks to all of your awesome feedback, we've:
* Added "Favorites" so you can create a short list of companies
* Removed "Recents" because, hey, you wanted "Favorites" instead!
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Consolidated duplicate companies and organized departments alphabetically
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
1.5
Oct 11, 2011
What's New in v1.5
Thanks to all of your awesome feedback, we've:
* Added "Favorites" so you can create a short list of companies
* Removed "Recents" because, hey, you wanted "Favorites" instead!
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Consolidated duplicate companies and organized departments alphabetically
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
Thanks to all of your awesome feedback, we've:
* Added "Favorites" so you can create a short list of companies
* Removed "Recents" because, hey, you wanted "Favorites" instead!
* Added call status so you see what's happening with your call
* Removed phone number verification so you can get callin' faster
* Resolved the "stuck calls" issue that could prevent subsequent calls
* Improved the ability to see/cancel calls after leaving the app
* Updated the "next open" hours of operation display
* Consolidated duplicate companies and organized departments alphabetically
* Simplified confirmation messages when you submit feedback or suggest companies
We've made a few other tweaks here and there, too, so give it a spin and let us know what you think!
Thanks!
1.4.1
Jul 23, 2011
We’ve had loads of awesome feedback from users -- thanks! -- so here are the latest updates (with more coming soon, so stay tuned!):
* We added hundreds of new companies to the database (we’ve passed 2K)
* We added Suggest a Company: Now you can instantly request new companies to add
* We modified the Department Status screen: Now you’ll know if they’re closed (and when they open next)
* We tweaked various font sizes and buttons to continue making everything prettier and awesome(r)
* Added better support for users running iOS 3.x
We love our users, so please give us any suggestions, questions, or comments and we’ll respond as soon as possible!
* We added hundreds of new companies to the database (we’ve passed 2K)
* We added Suggest a Company: Now you can instantly request new companies to add
* We modified the Department Status screen: Now you’ll know if they’re closed (and when they open next)
* We tweaked various font sizes and buttons to continue making everything prettier and awesome(r)
* Added better support for users running iOS 3.x
We love our users, so please give us any suggestions, questions, or comments and we’ll respond as soon as possible!
1.4
Jul 15, 2011
We’ve had loads of awesome feedback from users -- thanks! -- so here are the latest updates (with more coming soon, so stay tuned!):
* We added hundreds of new companies to the database (we’ve passed 2K)
* We added Suggest a Company: Now you can instantly request new companies to add
* We modified the Department Status screen: Now you’ll know if they’re closed (and when they open next)
* We tweaked various font sizes and buttons to continue making everything prettier and awesome(r)
We love our users, so please give us any suggestions, questions, or comments and we’ll respond as soon as possible!
* We added hundreds of new companies to the database (we’ve passed 2K)
* We added Suggest a Company: Now you can instantly request new companies to add
* We modified the Department Status screen: Now you’ll know if they’re closed (and when they open next)
* We tweaked various font sizes and buttons to continue making everything prettier and awesome(r)
We love our users, so please give us any suggestions, questions, or comments and we’ll respond as soon as possible!
1.3.1
Jun 9, 2011
* Various tweaks, fixes, and improvements
1.0.1
Mar 15, 2011
Improved company search.
1.0
Feb 24, 2011
FastCustomer: Fast customer service FAQ
Click here to learn how to download FastCustomer: Fast customer service in restricted country or region.
Check the following list to see the minimum requirements of FastCustomer: Fast customer service.
iPhone
Requires iOS 7.0 or later.
iPod touch
Requires iOS 7.0 or later.
FastCustomer: Fast customer service supports English
FastCustomer: Fast customer service contains in-app purchases. Please check the pricing plan as below:
FastCustomer Pro
$4.99
