Field Desk 4
Free
4.9.1for iPhone, iPad and more
Age Rating
Field Desk 4 Screenshots
About Field Desk 4
Outstanding service in the field is the key to customer satisfaction. The Broom Street "Field Desk" mobile app for QAD gives field engineers anywhere, anytime access to relevant information from mobile devices. By bringing the right resources, knowledge, and information to the point of interaction, you can enhance the productivity of your field service engineers and improve the efficiency of service operations, while maximizing value from your QAD SSM Application.
Business Challenges:
• Deliver exceptional field service and maintain profitability
• Improve efficiency and productivity of field service engineers
• Make optimal use of Resources
• Get Timely and accurate information from the field
Business Benefits:
• Raise customer satisfaction by meeting Service Level Agreements
• Increase productivity of field service engineers
• Lower Costs
• Manage Spare Parts Inventory
• Capture high quality Data with Real/Time Data collection at customer sites
Features:
• Alerts:
o Notify Engineers of New Service Calls to Accept/Reject
o Notify status of Material Orders
• Review Calls:
o Empower Engineers to view Critical Call Information to make timely decisions
• Record Activity:
o Record Call Activity such as ETA/Arrival/Labor/Expenses/Faults/Notes
• GPS Integration:
o Integrate GPS Capabilities of Device to Route you to the call
• Record Images:
o Using your Mobile Device Record/Capture Images related to your call
• Order Inventory:
o Need spare parts? Use your mobile Device to Order Inventory
• Review Inventory:
o Review your Field Service inventory and Make Cycle Count Adjustments as Needed
• Install Base:
o Review/Update your Installed Base Records
Business Challenges:
• Deliver exceptional field service and maintain profitability
• Improve efficiency and productivity of field service engineers
• Make optimal use of Resources
• Get Timely and accurate information from the field
Business Benefits:
• Raise customer satisfaction by meeting Service Level Agreements
• Increase productivity of field service engineers
• Lower Costs
• Manage Spare Parts Inventory
• Capture high quality Data with Real/Time Data collection at customer sites
Features:
• Alerts:
o Notify Engineers of New Service Calls to Accept/Reject
o Notify status of Material Orders
• Review Calls:
o Empower Engineers to view Critical Call Information to make timely decisions
• Record Activity:
o Record Call Activity such as ETA/Arrival/Labor/Expenses/Faults/Notes
• GPS Integration:
o Integrate GPS Capabilities of Device to Route you to the call
• Record Images:
o Using your Mobile Device Record/Capture Images related to your call
• Order Inventory:
o Need spare parts? Use your mobile Device to Order Inventory
• Review Inventory:
o Review your Field Service inventory and Make Cycle Count Adjustments as Needed
• Install Base:
o Review/Update your Installed Base Records
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What's New in the Latest Version 4.9.1
Last updated on Dec 9, 2020
Old Versions
Fix for settings screen on iOS 14
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Version History
4.9.1
Dec 9, 2020
Fix for settings screen on iOS 14
4.9
Dec 3, 2020
Fixes for Date and Time picker on iOS 14
4.8.1
Aug 12, 2019
Fixed crash on iPad when opening Route
4.8
May 18, 2019
Added Alternate Address to Request for Order
4.7.1
Apr 11, 2019
Fix issue adding new images to a call
Ability to view PDFs added to a call
Ability to view PDFs added to a call
4.7
Apr 4, 2019
Ability to view PDFs added to a call
4.6.3
Apr 24, 2018
Updated Notes screen for long notes
4.6.2
Feb 15, 2018
Fix issue with submitting special characters in text fields
4.6.1
Dec 28, 2017
iPhone X and iOS 11 updates
Fixed bug on Add Call and added Call Type
Fixed issue with Accept box not closing on accept
Fixed bug on Add Call and added Call Type
Fixed issue with Accept box not closing on accept
4.6
Dec 22, 2017
iPhone X and iOS 11 updates
Fixed bug on Add Call and added Call Type
Fixed bug on Add Call and added Call Type
4.5.3
Apr 27, 2017
Fixed issue with Checklist Action button
4.5.2
Jun 19, 2016
Second label available on checklist
- 4.5.1
Fix for buttons loading issue
- 4.5
Submit a checklist with your open calls
- 4.5.1
Fix for buttons loading issue
- 4.5
Submit a checklist with your open calls
4.5.1
Jun 9, 2016
Fix for buttons loading issue
- 4.5
Submit a checklist with your open calls
- 4.5
Submit a checklist with your open calls
4.5
Jun 7, 2016
Submit a checklist with your open calls
4.4
Jan 28, 2016
Updated Close action to allow for name and email to be pulled from contacts (iOS 9 Only)
Confirm on Close dialog
Confirm on Close dialog
4.3
Dec 1, 2015
Updated iOS 9 features including split screen on iPad
Updated iPad views to have larger pop-up values
Updated iPad views to have larger pop-up values
4.2
Sep 11, 2015
Bug fixes
Items/parts searches return filtered list based on screen requested from.
Items/parts searches return filtered list based on screen requested from.
4.1
Jun 18, 2015
New Add Call feature
Ability to Return Parts
Other stability improvements and bug fixes
Ability to Return Parts
Other stability improvements and bug fixes
4.0.1
Feb 27, 2015
Minor Bug Fixes
iPad improvements
iPad improvements
4.0
Feb 20, 2015
Field Desk 4 FAQ
Click here to learn how to download Field Desk 4 in restricted country or region.
Check the following list to see the minimum requirements of Field Desk 4.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Field Desk 4 supports English