FirstNet Assist
All help, all the time.
Free
1.15for iPhone, iPad and more
3.1
227 Ratings
AT&T Services, Inc.
Developer
45 MB
Size
Jun 14, 2023
Update Date
Reference
Category
4+
Age Rating
Age Rating
FirstNet Assist Screenshots
About FirstNet Assist
FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.
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What's New in the Latest Version 1.15
Last updated on Jun 14, 2023
Old Versions
1. Updated CCPA content and image on customer support page and hamburger menu.
2. Removed Feedback option from customer support page and hamburger menu.
2. Removed Feedback option from customer support page and hamburger menu.
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Version History
1.15
Jun 14, 2023
1. Updated CCPA content and image on customer support page and hamburger menu.
2. Removed Feedback option from customer support page and hamburger menu.
2. Removed Feedback option from customer support page and hamburger menu.
1.14
May 9, 2023
1. Updated App to support Xcode 14.
2. Integrated latest Chat and FirstNet Single-Sign-On SDK.
2. Integrated latest Chat and FirstNet Single-Sign-On SDK.
1.13
Oct 20, 2022
1. Enhance Manage Services and Billing user experience for individual and agency users.
2. Updated app for iOS 15 SDK
2. Updated app for iOS 15 SDK
1.12(4)
May 2, 2022
1) Enhance Manage Services and Billing user experience for individual and agency users.
1.11(2)
Oct 4, 2021
Updated Chat Service and configurations in anticipation for Azure migration
1.10
May 26, 2021
1) Updated the FirstNet Assist app with new icon which have trademark approval.
2) Removed Active Uplift Count from Home Screen
3) Added a pop-up message to notify the users for the latest change of Active Uplift Count removal from home screen.
2) Removed Active Uplift Count from Home Screen
3) Added a pop-up message to notify the users for the latest change of Active Uplift Count removal from home screen.
1.9
Feb 8, 2021
Updates to Customer Feedback Form fields.
1.8
Oct 19, 2020
1. Improved user experience for Add/Change CTN(Wireless number) functionality
2. Added new screen to handle chat busy scenario
2. Added new screen to handle chat busy scenario
1.7
Jul 20, 2020
Updated app for iOS 13 SDK.
1.6
Jun 7, 2020
1. User can see a new Uplift request screen to capture additional fields when making an Uplift Request from FirstNet Assist.
2. User can see updated content for Local Control i.e. FirstNet Central.
2. User can see updated content for Local Control i.e. FirstNet Central.
1.5
Mar 19, 2020
User authentication flow improvement.
1.3
Jan 31, 2020
Bug fix for alert notification.
1.2
Dec 9, 2019
1. Access Local Control Admin features
2. Pay your wireless bill
3. Receive network outage and service interruption notifications
4. Landscape mode now supported for all major features.
2. Pay your wireless bill
3. Receive network outage and service interruption notifications
4. Landscape mode now supported for all major features.
1.0
Jul 18, 2019
FirstNet Assist FAQ
FirstNet Assist is available in regions other than the following restricted countries:
Nicaragua,Oman,Poland,Rwanda,Bermuda,Georgia,Libya,Malaysia,Sierra Leone,Romania,Solomon Islands,Ukraine,Colombia,Lebanon,Madagascar,Maldives,Belize,Cape Verde,United Kingdom,Vietnam,Bahrain,Taiwan,Tanzania,Venezuela,Turkmenistan,Tunisia,Anguilla,Austria,Indonesia,Montserrat,Finland,Micronesia,Iceland,Liberia,Armenia,Brunei Darussalam,Brazil,Dominica,Latvia,Turks and Caicos,Thailand,Denmark,Spain,Ghana,Italy,Canada,Congo, Democratic Republic,Switzerland,Germany,Mauritius,New Zealand,Nepal,Russia,Ecuador,Egypt,Sri Lanka,Norway,Cameroon,India,Cyprus,Hungary,Nigeria,Bosnia & Herzegovina,Barbados,Kyrgyzstan,Niger,El Salvador,Vanuatu,United Arab Emirates,Azerbaijan,Kuwait,Peru,Myanmar,Mexico,Paraguay,Suriname,Burkina Faso,Croatia,Cambodia,St. Lucia,Swaziland,Papua New Guinea,Qatar,Argentina,Fiji,Guinea-bissau,Seychelles,Japan,Macedonia,Uruguay,Uzbekistan,South Korea,Albania,Algeria,Gambia,Jordan,Moldova,Mali,Malta,Nauru,Australia,Botswana,Congo,Gabon,Panama,Turkey,Yemen,Belgium,Chile,Dominican Republic,Guyana,Singapore,Chad,Zambia,Bahamas,Czech Republic,France,Portugal,Senegal,Uganda,Antigua And Barbuda,Kenya,Malawi,Sweden,St. Vincent & The Grenadines,Bulgaria,Greece,St. Kitts and Nevis,Lao Peoples Democratic Republic,Morocco,Kosovo,South Africa,Cote Divoire,Slovakia,Zimbabwe,Saudi Arabia,Iraq,Jamaica,Montenegro,Mozambique,Angola,Cayman Islands,Netherlands,British Virgin Islands,Philippines,Pakistan,Trinidad and Tobago,Bolivia,Honduras,Kazakhstan,Macao,China,Hong Kong,Serbia,Estonia,Guatemala,Sao Tome & Principe,Tajikistan,Belarus,Lithuania,Luxembourg,Mauritania,Namibia,Palau,Afghanistan,Costa Rica,Grenada,Mongolia,Slovenia,Tonga,Benin,Bhutan,Ireland,Israel
FirstNet Assist supports English, Spanish
Click here to learn how to download FirstNet Assist in restricted country or region.
Check the following list to see the minimum requirements of FirstNet Assist.
iPhone
Requires iOS 13.6 or later.
iPad
Requires iPadOS 13.6 or later.
iPod touch
Requires iOS 13.6 or later.
