Floorwatch is the first app for shoppers to hail for the help of a store associate during a store visit. In addition, the app also allows customers to give feedback to the management team, just like a mystery shopper — with comments, suggestions and ratings for each visit.
Whenever Floorwatch is used, the app is aware of the device location. It verifies users are within a store (geofence) before activating the controls to communicate with a store. At long last, finding help in store is as simple as pressing a button! And sending feedback to management requires only a store visit — no purchase necessary. No more complicated codes at the bottom of a paper receipt to capture “voice of customer.”
Best of all, Floorwatch is always free to shoppers! (And it’s mostly free to stores also. Read on…)
** BASIC STORE FEATURES
Basic store features are free for business owners. Basic store features include: (1) Rate This Visit, which turns every guest into a mystery shopper; (2) Call for Help, which rings the service desk in store when help is requested; and (3) Dashboard Access to add/edit store locations and to view reports.
Basic features work today at most large retail chains. Floorwatch is currently “live” at over 50,000 locations and 100+ top retailers. There is no special hardware to buy or custom software to install. Our patent-pending technology is all in the cloud; and takes just a moment to create and manage geofenced locations. Access to real-time reports is available within an easy-to-use web dashboard.
With this basic plan, companies can measure their stores for customer satisfaction. Participating stores are encouraged to notify customers via store signage. For example,
“Give us your feedback, no purchase necessary. [Short URL to custom landing page]”
** TEAM MEMBER ACCESS (via store subscription)
Providing access for team members is offered to businesses with a modest monthly subscription per store (after a free 30 day trial). With a store’s subscription, companies can invite their team members to use the app at designated locations.
When team members then sign in at their store, each request from a store visitor (Flare for Help) sends a notification to these team members via the app. Each “flare” is a message from a present store visitor along with the customer’s request and their location in store.
The first team member to respond to a customer via the Floorwatch app (e.g., “I’m on my way,“) is then assigned that flare. A visual countdown then displays on each device, with an anticipated wait time. When the countdown expires, the customer is prompted for their feedback on the store visit and their interaction with the associate. All this activity is captured into real-time reports — made available to management via company dashboard.
With the subscription, companies can measure their stores AND their associates for customer satisfaction. They can also review each flare (chat session with feedback) in downloadable reports. Participating stores are encouraged to notify customers via store signage. For example,
“For prompt help, just let us know — or download: [Short URL to custom landing page]”
** GET INSTANT HELP IN STORES
Floorwatch Rate This Visit and Call for Help features currently work in over 55,000 locations across 100+ major retail chains, including Home Depot, Lowes, Target, Kohl's, Best Buy, Walmart, JC Penney, Nordstrom, Neiman Marcus, Sears, Dick's Sporting Goods, Macy's, Petco, PetSmart, TJ Maxx, Marshall's, BJ's Wholesale Club, Costco, Big Lots, Jo-Ann, Michael's, Staples, Office Depot, Ulta, Sephora, Tractor Supply, CVS, Walgreens, and many more.
- Fixed team member notifications when customer sends a flare for help
- Fixed display after comments are submitted via a flare for help
- 43.9 MB
- Release Date:
- Floorwatch, Inc.
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