ForeSee Mobile
Free
1.6.9for iPhone, iPod touch
9.7
10 Ratings
ForeSee Results
Developer
104.4 MB
Size
Mar 10, 2023
Update Date
Business
Category
4+
Age Rating
Age Rating
ForeSee Mobile Screenshots
About ForeSee Mobile
The Predictive Experience Mobile® app gives busy executives, analysts and managers quick and easy access to their CX intelligence, enabling them to drive results on critical issues across the customer journey on the go.
Use the app to answer these important CX questions:
- What are your top CX priorities across the business and what action should you take?
- What issues have come up within the past day, week, month or three months?
- How are the stores in your district performing and who are the top and bottom performers?
- What are your customers saying about you in real time?
Key features:
- Data and insights from Predictive Experience model-based, custom, and NPS surveys
- Ability to drill into issues, with CX scores, trend charts, impacts to customers behaviors, and recommended priorities
- Leaderboard with filtering for organizations with hierarchy
- View real-time customer responses and drill into the details of each question
To use the Predictive Experience Mobile app, you must be an existing Predictive Experience user with a Verint Predictive Experience log-in. Please contact your Verint account manager for access.
Use the app to answer these important CX questions:
- What are your top CX priorities across the business and what action should you take?
- What issues have come up within the past day, week, month or three months?
- How are the stores in your district performing and who are the top and bottom performers?
- What are your customers saying about you in real time?
Key features:
- Data and insights from Predictive Experience model-based, custom, and NPS surveys
- Ability to drill into issues, with CX scores, trend charts, impacts to customers behaviors, and recommended priorities
- Leaderboard with filtering for organizations with hierarchy
- View real-time customer responses and drill into the details of each question
To use the Predictive Experience Mobile app, you must be an existing Predictive Experience user with a Verint Predictive Experience log-in. Please contact your Verint account manager for access.
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What's New in the Latest Version 1.6.9
Last updated on Mar 10, 2023
Old Versions
Bug fixes and performance improvements.
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Version History
1.6.9
Mar 10, 2023
Bug fixes and performance improvements.
1.6.8
Jan 13, 2023
Bug fixes and performance improvements.
1.6.7
Jun 10, 2022
Bug fixes and performance improvements.
1.6.5
Mar 11, 2022
Add Verint Cloud Platform login support.
1.6.4
Sep 10, 2021
Bug fixes and performance improvements.
1.6.3
Sep 11, 2020
Bug fixes and performance improvements.
1.6.2
Jun 20, 2020
Minor usability improvements
1.6.1
Jan 13, 2020
What’s New:
• Tapping on a mobile alert will open the app to the case's details, allowing case users to more quickly respond to case status changes.
Bug Fixes:
• Fixed: Case tab was visible for user’s who shouldn’t have access. Now, the Case tab is hidden for users who don’t have case permissions.
• Fixed: IOS 13’s new Dark Mode feature introduced some visual issues, which we’ve now fixed so that the app looks the same when Dark Mode is active or inactive.
• Fixed: The app sometimes crashed when users apply a VOC Feed Filter and quickly scroll the VOC list. This has been fixed so that the app doesn’t crash after VOC Feed Filter updates.
• Tapping on a mobile alert will open the app to the case's details, allowing case users to more quickly respond to case status changes.
Bug Fixes:
• Fixed: Case tab was visible for user’s who shouldn’t have access. Now, the Case tab is hidden for users who don’t have case permissions.
• Fixed: IOS 13’s new Dark Mode feature introduced some visual issues, which we’ve now fixed so that the app looks the same when Dark Mode is active or inactive.
• Fixed: The app sometimes crashed when users apply a VOC Feed Filter and quickly scroll the VOC list. This has been fixed so that the app doesn’t crash after VOC Feed Filter updates.
1.6.0
Oct 21, 2019
Updated (October 18, 2019):
Our latest update introduces Case Management functionality, which adds the following new features:
• Mobile Alerts: Be notified as soon as a new case is opened or when a case status changes
• Case List: Quickly find cases that need your attention
• Case Details: Investigate cases, view priority of case, re-assign case, escalate case, edit key case details, and resolve case
• Case Comments: Reply to customers via built in collaboration tools
• View Case History: View case collaboration history between and review internal notes
Our latest update introduces Case Management functionality, which adds the following new features:
• Mobile Alerts: Be notified as soon as a new case is opened or when a case status changes
• Case List: Quickly find cases that need your attention
• Case Details: Investigate cases, view priority of case, re-assign case, escalate case, edit key case details, and resolve case
• Case Comments: Reply to customers via built in collaboration tools
• View Case History: View case collaboration history between and review internal notes
1.5.2
Sep 23, 2019
• Various bug fixes
1.5.1
Aug 12, 2019
Various bug fixes
1.5.0
May 30, 2019
May 29, 2019
Updated (5/29/2019):
• Added support for NPS card on the CX Journey screen:
• See an overview of available NPS measures
• Click in to a specific measure to see more detailed information
• Leaderboard now includes scores for NPS and other survey types
• Respondent screen was updated to support NPS measures & custom questions
• Fixed various issues across mobile app related to the correct display of data for NPS survey
Updated (5/29/2019):
• Added support for NPS card on the CX Journey screen:
• See an overview of available NPS measures
• Click in to a specific measure to see more detailed information
• Leaderboard now includes scores for NPS and other survey types
• Respondent screen was updated to support NPS measures & custom questions
• Fixed various issues across mobile app related to the correct display of data for NPS survey
1.4.1
Apr 24, 2019
April 11, 2019
Updated (April 11, 2019):
• Same day respondents are now automatically included in the VoC Feed without needing to refresh data
• User interface improvements
• Minor bug fixes
Updated (April 11, 2019):
• Same day respondents are now automatically included in the VoC Feed without needing to refresh data
• User interface improvements
• Minor bug fixes
1.4.0
Mar 22, 2019
• VOC Feed Filter was updated with the following functions:
• Added support for NPS and Feedback surveys to allow for additional filter options specific to these types of surveys
• Filter for specific measures or Feedback surveys (e.g. you could Show Mobile Browse and hide Contact Center surveys in the VOC Feed)
• Select which open ended survey question and answer to display on each respondent
• Select a score, such as “Satisfaction” or “Look and Feel”, to be displayed on each respondent
• VOC Feed Filter UI improvements
• Minor bug fixes
• Added support for NPS and Feedback surveys to allow for additional filter options specific to these types of surveys
• Filter for specific measures or Feedback surveys (e.g. you could Show Mobile Browse and hide Contact Center surveys in the VOC Feed)
• Select which open ended survey question and answer to display on each respondent
• Select a score, such as “Satisfaction” or “Look and Feel”, to be displayed on each respondent
• VOC Feed Filter UI improvements
• Minor bug fixes
1.3.2
Dec 27, 2018
• Enable/Disable Login "Remember Me"
1.3.1
Sep 10, 2018
Minor bug fixes
1.3.0
Aug 29, 2018
- Leaderboard for users with hierarchy (such as retail stores, call centers, etc.)
- Leaderboard filtering
- Minor bug fixes
- Leaderboard filtering
- Minor bug fixes
1.2.6
Jun 12, 2018
Updated:
- Login permissions and data restrictions to support hierarchy
- Allow users to reset password via app
- Minor security updates
- Allow login for Feedback-only clients
- Improved error handling
- Login permissions and data restrictions to support hierarchy
- Allow users to reset password via app
- Minor security updates
- Allow login for Feedback-only clients
- Improved error handling
1.2.5
Mar 6, 2018
- Updated login flow to support SSO users as well as non-SSO users
- Fixed bugs and made several stability improvements
- Fixed bugs and made several stability improvements
1.2.0
Nov 30, 2017
• The new Settings Selector page allows you to easily show and hide different active CX Measures and Feedback Surveys. This gives you more flexibility around your viewing experience.
• Bug fixes were included in this update. We fixed stability issues in Login and VOC Feed.
• Bug fixes were included in this update. We fixed stability issues in Login and VOC Feed.
1.1.2
Jul 22, 2017
Updated (July 18, 2017):
· Bug fixes
· If you lose access while logged in, you will be able to log back in
· Bug fixes
· If you lose access while logged in, you will be able to log back in
1.1.1
May 18, 2017
Updated (May 17):
- Bug fixes
- Display message when no internet connection available
Latest release (May 2):
- Ability to drill into the survey response details from the VOC Feed
- Minor performance optimization
- Bug fixes
- Display message when no internet connection available
Latest release (May 2):
- Ability to drill into the survey response details from the VOC Feed
- Minor performance optimization
1.1
Apr 27, 2017
• Ability to drill into the survey response details from the VOC Feed
• Minor performance optimization
• Minor performance optimization
1.0.0
Dec 19, 2016
ForeSee Mobile FAQ
Click here to learn how to download ForeSee Mobile in restricted country or region.
Check the following list to see the minimum requirements of ForeSee Mobile.
iPhone
Requires iOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
ForeSee Mobile supports English
