Freshcaller
Free
3.14for iPhone, iPad and more
6.3
52 Ratings
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Developer
45.1 MB
Size
Oct 3, 2023
Update Date
Business
Category
4+
Age Rating
Age Rating
Freshcaller Screenshots
About Freshcaller
Modern Cloud Telephony
Calls: Make and receive calls at your convenience.
Agent status: Set your availability by toggling between being online and offline from within the app.
My calls: Directly engage with your most recent callers from the list of recent calls
Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.
Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days.
Calls: Make and receive calls at your convenience.
Agent status: Set your availability by toggling between being online and offline from within the app.
My calls: Directly engage with your most recent callers from the list of recent calls
Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.
Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days.
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What's New in the Latest Version 3.14
Last updated on Oct 3, 2023
Old Versions
We're always making improvements to Freshcaller so that you don't miss a thing.
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Version History
3.14
Oct 3, 2023
We're always making improvements to Freshcaller so that you don't miss a thing.
3.13
Aug 3, 2023
We heard you! Contacts is now back on the Freshcaller app. You will be able to view your contacts and details by clicking on the Contacts tab on the Freshcaller app.
Secondly, Freshdesk Contact Center is now Freshcaller.
Secondly, Freshdesk Contact Center is now Freshcaller.
3.12
Jun 23, 2023
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.11
Apr 28, 2023
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.10
Apr 21, 2023
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.9
Mar 20, 2023
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.8
Dec 18, 2022
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.7
Sep 30, 2022
We're always making improvements to Freshcaller so that you don't miss a thing.
3.6
Sep 8, 2022
We're always making improvements to Freshcaller so that you don't miss a thing.
3.5
Aug 23, 2022
Bug fixes and improvements
3.4
Jun 3, 2022
Bug fixes and improvements.
3.3
May 18, 2022
Bug fixes and Improvements.
3.2
Oct 27, 2021
Bug fixes and Improvements.
3.1.1
Oct 1, 2021
Bug fixes and Improvements.
3.1
Sep 25, 2021
You can now share your feedback directly with us using the ‘Give feedback’ option. Our team will resolve your queries quickly.
3.0.1
Aug 27, 2021
We’ve improved security and role based access capabilities in this update.
3.0
Aug 9, 2021
At Freshworks, our commitment is to deliver products that are easy to try, easy to buy, and easy to use for customers. With our omni-channel offerings, we have simplified the naming of our suite of CX products in order to make it easier for customers to understand how our products are deeply integrated.
So, Freshcaller is now Freshdesk Contact Center.
So, Freshcaller is now Freshdesk Contact Center.
2.2
Jul 17, 2021
▪ This version includes bug fixes and performance improvements. You can now say ‘bye’ to missed & dropped calls
2.1.5
Jun 18, 2021
▪ In this update, we’ve fixed some bugs occurring in Freshdesk Omnichannel accounts
2.1.4
Apr 22, 2021
▪ We’re continuously working to improve your supporting experience. Look out for every update, starting with this one. We’ll be fixing all the nagging bugs on the app!
2.1.3
Apr 19, 2021
▪ We’re continuously working to improve your supporting experience. Look out for every update, starting with this one. We’ll be fixing all the nagging bugs on the app!
2.1.2
Mar 18, 2021
▪ Bug fixes.
2.1.1
Mar 10, 2021
▪ Bug fixes.
2.1.0
Feb 19, 2021
▪ Introducing Contacts - now create, edit and view contacts in your mobile app.
▪ And a few minor bug fixes.
▪ And a few minor bug fixes.
2.0.3
Jan 30, 2021
Performance and stability improvements.
A few minor bug fixes.
A few minor bug fixes.
Freshcaller FAQ
Click here to learn how to download Freshcaller in restricted country or region.
Check the following list to see the minimum requirements of Freshcaller.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Freshcaller supports English