Calls: Make and receive calls at your convenience.
Agent status: Set your availability by toggling between being online and offline from within the app.
My calls: Directly engage with your most recent callers from the list of recent calls
Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.
Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days.
Performance and stability improvements.
The Freshcaller 2.0 app is more comprehensive yet simple to use, it targets the best UX for a call center agent and makes the experience worthwhile. This revamp also makes the app more nimble and provides an ease of navigation to the user.
So, sit back and enjoy the new experience for cloud telephony.
A small brief about all the screen you’ll come across in the app
▪ This screen gives information about incoming, outgoing, missed, abandoned and voicemail calls made in your account.
▪ This screen gives information about all the calls made and received by an agent who is logged in to the app.
▪ A more native experience for great usability experience.
▪ Now, get detailed insights about your call outcome, notes and call recording all in one screen.
Multiple Incoming Calls
▪ View all the incoming calls in one screen and decide to answer based on your queue priority.
▪ Minimize the incoming call screen and browse through the app and expand when you are ready to take calls again.
▪ Redefined in-call screen with better visibility and more structured layout, not only makes the screen look beautiful but guarantees a better experience while on call.
▪ Now, change the status on the go and make yourself available anytime & anywhere.
Performance and Stability
▪ We have fixed a lot of bugs, well, it’s important and so are you.
▪ And a few minor bug fixes.
▪ Made improvements to the Login flow by retaining the domain name and making it easier for you to login again.
▪ We have debugged the bugs, well it’s important and so are you.
• Search and select country codes for phone numbers
• Bug fixes and other performance improvements
Bug fixes and other performance improvements.
Performance improvements and bug fixes
- 64.6 MB
- Update Date:
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Safe to Download
AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.Got it