Freshdesk

Freshdesk



Free

9.0for iPhone, iPad and more
8.9
479 Ratings
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Developer
152 MB
Size
Mar 21, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
Freshdesk Screenshots
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About Freshdesk

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
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What's New in the Latest Version 9.0

Last updated on Mar 21, 2024
Old Versions
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
Show More
Version History
9.0
Mar 21, 2024
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.9
Feb 9, 2024
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.8
Dec 9, 2023
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.7.1
Oct 11, 2023
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.7
Aug 3, 2023
Freshdesk Support Desk is now Freshdesk.
8.6
Jul 24, 2023
Another round of optimizations is here! We've squashed some bugs and fine-tuned the app's performance, so you can focus on providing delightful support experiences.
8.5
Jun 21, 2023
We heard you!
You will now be able to filter tickets on the fly to search for more specific list of tickets. You can filter tickets based on all the set ticket fields from the Admin page.
8.4.3
Jun 6, 2023
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.4.2
May 9, 2023
Another round of optimizations is here! We've squashed some bugs and fine-tuned the app's performance, so you can focus on providing delightful support experiences.
8.4.1
May 1, 2023
:rocket: Another round of optimizations is here! We've squashed some bugs and fine-tuned the app's performance, so you can focus on providing delightful support experiences.
8.4
Apr 27, 2023
Get ready to rock and roll with our latest update! We've worked on improvements that will blow your mind.
8.3
Apr 18, 2023
Dropdown choices that have been archived will no longer be visible to agents across all the types of forms in the mobile app. Archival of choices from a dropdown can be done from the Admin page of Freshdesk.
8.2
Apr 17, 2023
Tasks and tickets created from Freshchat will now be visible on the Freshdesk Mobile app.
8.1
Mar 13, 2023
Bug fixes and improvements.
8.0.2
Feb 13, 2023
Bug fixes and improvements
8.0.1
Feb 1, 2023
Bug fixes and improvements
8.0
Jan 23, 2023
Say hello to Threads: a chat-like interface in Notes, Forwards, Replies, and Discussions for effective collaboration.
Join forces with your teammates in a note with Private Threads.
Collaborate within your team, organization, or other stakeholders with Forward Threads.
Conduct parallel conversations across multiple threads in Replies.
Get together on a Discussion — an exclusive space to analyze each ticket.
We are launching this feature in phases and will make it available to you soon. Stay tuned.
7.10
Dec 28, 2022
Bug fixes and improvements
7.9.2
Nov 15, 2022
Bug fixes and improvements
7.9.1
Oct 3, 2022
Bug fixes and improvements
7.9
Sep 15, 2022
This update includes support for the unification of customer data across Freshdesk Support Desk, Freshchat, and Freshdesk Contact Center apps
7.8
Sep 6, 2022
Bug fixes and improvements
7.7
Jul 4, 2022
This update includes some bug fixes and language updates
7.6
Jun 1, 2022
Bug fixes and improvements
7.5
May 9, 2022
Introducing authentication with TouchID, FaceID, and passcode. Enable app lock on your device and secure your interactions with the Freshdesk app.

Freshdesk FAQ

Click here to learn how to download Freshdesk in restricted country or region.
Check the following list to see the minimum requirements of Freshdesk.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Freshdesk supports English, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

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