Freshservice

Freshservice



Free

8.13.1for iPhone, iPad and more
8.7
861 Ratings
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Developer
87.1 MB
Size
Mar 7, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
Freshservice Screenshots
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About Freshservice

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!

Key features of Freshservice mobile app

1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.


What our customers say about the app

“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”

Joshua Lyon, ICT Manager
Donvale Christian College


“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”

Tony Casey, Manager of IT
Motorama


“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager
Royal Rehab
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What's New in the Latest Version 8.13.1

Last updated on Mar 7, 2024
Old Versions
Bug fixes and enhancements
Show More
Version History
8.13.1
Mar 7, 2024
Bug fixes and enhancements
8.13.0
Jan 26, 2024
- Agents can now conveniently access their on-call shifts by tapping the profile or More icon, ensuring ease of use and the ability to view schedules on the go.
- Bug fixes and performance improvements for a smoother experience.
8.12.3
Dec 21, 2023
Bug fixes and enhancements
8.12.2
Dec 19, 2023
Bug fixes and enhancements
8.12.1
Dec 9, 2023
Bug fixes and enhancements
8.12
Nov 28, 2023
- Users can now approve tickets and changes on the go with the revamped approval module.
- Bug fixes and enhancements
8.11.5
Nov 7, 2023
Bug fixes and enhancements
8.11.4
Oct 19, 2023
Bug fixes and enhancements
8.11.3
Oct 6, 2023
-Bug fixes and enhancements
8.11.2
Sep 27, 2023
-Bug fixes and enhancements
8.11.1
Aug 25, 2023
-Bug fixes and enhancements
8.11
Aug 17, 2023
With this release 'Workspace' information is now available on the mobile app for improved clarity. Agents will be able to view, edit and move tickets and assets across workspaces for greater control and efficiency
8.10
Jul 27, 2023
-Bug fixes and enhancements.
8.9
Jun 29, 2023
-Users can now forward and reply to private notes added to a ticket from within the mobile app, allowing quick and seamless communication between team members.
-Bug fixes and enhancements
8.8.1
May 25, 2023
Enhanced user experience coming up this release-
- Significant improvements to the app's login process for occasional agents
- Ease of switching between the agent and requester view to get going
8.8
May 24, 2023
Enhanced user experience coming up this release-
- Significant improvements to the app's login process for occasional agents
- Ease of switching between the agent and requester view to get going
8.7.3
Apr 19, 2023
Bug fixes and enhancements.
8.7.2
Mar 30, 2023
We're back again with some major updates to the app,
- With this update, we bring you an enhanced requester's interface that is intuitive and help agents be more productive on the go.
- We've also added support for content field and look-up field in Change form.
- Bug fixes and improvements.
8.7.1
Mar 24, 2023
Under the hood bug fixes and performance enhancements
8.7
Feb 22, 2023
* With this enhancement, if the attachment whitelisting option is enabled in admin settings, the mobile app will honor it and restrict file uploading to only the specified file formats.
* The app will now support the custom fields configured across Ticket and Change Tasks.
* The app will also honor the OLA policies set during Task creation and editing.
* Bug fixes and improvements.
8.6.2
Feb 8, 2023
Bug fixes and improvements
8.6.1
Feb 3, 2023
Bug fixes and improvements
8.6
Jan 19, 2023
Happy New Year, Folks!

With the new year comes a new update.

We have listened to your feedback on the tickets module and made it super intuitive.

*Ability to access requester info from the tickets list page

*Improved the expand/collapse flow on the ticket conversation

*Actions button in the ticket detail is made more accessible

*Made the scroll seamless on the tickets details page

We are all ears listening for your feedback. Please reach out to us at support@freshservice.com for feature requests/feedback.
8.5
Dec 23, 2022
* Support for business rules on Service Catalog forms.
* Support for business rules based on Approval Status, Assets and Tags on Ticket forms.
* Bug fixes and improvements.
8.4
Nov 30, 2022
* Introducing Asset EOL Field for all Assets. Asset Managers can specify value to this field via the mobile app.
* Bug fixes and improvements.

Freshservice FAQ

Click here to learn how to download Freshservice in restricted country or region.
Check the following list to see the minimum requirements of Freshservice.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Freshservice supports English, Arabic, Catalan, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh

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