3.3.12
2023-10-13
Bug Fixes & Performance Improvements
3.3.10
2023-08-29
ChatGPT is now a critical component of the Real Time Feedback platform. Clicking the button called "Generate AI Recommended Response" will cause the chat box to be pre-populated with a suggested AI response based on the Feedback that was sent by the user.
3.3.9
2023-08-25
Bug Fixes & Performance Improvements.
3.3.8
2023-06-29
Bug Fixes & Performance Improvements.
3.3.4
2023-05-23
Bug Fixes & Performance Improvements
3.3.3
2023-04-20
Bug Fixes & Performance Improvements
3.3.2
2023-04-13
Bug Fixes & Performance Improvements
3.3.1
2023-02-24
Bug Fixes & Performance Improvements
3.1.8
2022-10-21
-- NEW! Attach videos, photos, and files! --
Finally! You can now attach videos, photos, and files to any of your chat responses to customers! Want to respond to a customer with a video? Simply select "Respond with a Video", record, and send!
-- We'd love to hear from you! --
We value feedback - well DUH - it's our entire world... but we value YOUR feedback regarding OUR Feedback app! If you have something to share, email us at app-feedback@realtimefeedback.com. And if you're enjoying the app, please leave us a rating and a review.
3.1.7
2022-08-17
The latest version contains bug fixes and performance improvements.
3.1.5
2022-07-01
-- Multi-Language Support --
Yes, we're finally international! Do you speak German, French, Italian, Portuguese, or Spanish? We've got you covered!
3.1.3
2022-06-01
-- Minor Updates! --
When you make a masked call, the chat conversation between you and the customer will be automatically updated with a message that a masked call was made.
If you’re in the middle of typing something in chat and you leave the chat screen, we’ll keep it there when you come back to that chat, instead of throwing out it - that was rude of us, and we apologize!
3.1.2
2022-05-12
-- New Feature: Masked Calls --
Now you can mask your calls to customers who request a call-back! Great, what does this mean? It means that you can call customers and not expose your mobile phone number. Instead, our fancy-pants proxy system will dial one of our proxy numbers which will call the customer, and the customer will see our number in their caller ID instead of yours. And if they call that number back, it will dial your phone - it's like magic!
-- Update UI --
Our chat interface has been updated to give you more room to see the entire conversation - it was getting claustrophobic in there!
3.1.1
2022-04-22
New Features and Enhancements:
Changing a status of a Feedback from Open to Pending? We've got you covered with our new "Feedback Reminders" feature that lets you let us nudge you any time in the future (via text and/or email) that you've got a pending Feedback waiting to be Resolved!
Tags! Now you can tag any Feedback with your predefined Feedback Tags so you easily separate Feedbacks into different buckets. This comes in handy when running reports on the web app portal.
Typing Indicator - now you can now immediately if another employee is currently typing something to the customer in chat, so you don't step on each other's toes!
Anything to share? Email us at app-feedback@realtimefeedback.com. Enjoying the app? Please leave us a review!
3.0.2
2022-03-25
-- A Brand New Look! --
Say goodbye to that prehistoric interface (that we had to cobble together in a hurry) and hello to the new gorgeous streamlined model (that we took our sweet time on)!
2.2.9
2022-02-04
The latest update includes bug fixes and performance improvements.
2.2.6
2021-11-27
Fixed the formatting of the Feedback date time.
2.1.2
2021-09-01
We've added support for WhatsApp numbers.
1.8.7
2020-03-24
improved login flow
1.8.6
2020-02-21
Updated store app name
1.8.4
2020-02-10
Updated review link functionality.
1.8.3
2020-01-09
Minor bugfixes for chat.
1.8.1
2019-12-17
Updated performance when viewing feedback history.
1.7.20
2019-11-29
Added ability to send video clips in chat.
1.7.19
2019-11-01
Fix typo.
1.7.18
2019-10-31
Bug fixes.
1.7.16
2019-10-19
Fixed a bug on employees and chat.
1.7.15
2019-10-16
Updated timezone handling.
1.7.14
2019-08-29
Updated deep link handling.
1.7.13
2019-08-27
Minor Tweaks
1.7.12
2019-08-13
Performance Improvements
1.7.11
2019-07-29
improved ipad support added.
1.7.8
2019-07-11
Performance Improvements
1.7.7
2019-07-07
Performance Improvements
1.7.6
2019-06-29
Typo Fixed
1.7.5
2019-06-27
Additional Bugfixes.
1.7.1
2019-06-08
Performance improvements
1.7.0
2019-04-26
Submit feedback without having to create an account and performance improvements.
1.6.3
2018-10-22
Updated business address in checkbox.