HappyFox Chat Reporting

Free

1.0for iPhone

HappyFox Inc

Developer

Dec 7, 2016

Update Date

Business

Category

App Store

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

HappyFox Chat Reporting Screenshots

iPhone

About HappyFox Chat Reporting

HappyFox Chat Reporting for iOS lets you view stats from your HappyFox Chat account anywhere, anytime. Track activity and volume of chats on the go. It is a great way to monitor the performance and quality of your chat support.

# Activity:
Track completed chats and compare them against your average. Manage your support team's availability based on the volume of incoming requests and missed chats to ensure your customers have the best support experience.

# Satisfaction:
How happy are your customers? Track the quality of your chat support through metrics like average rating, response time and first response time.

# Leaderboard:
Pit your agents against each other and find your support stars. If you are an agent, see how you fare against your colleagues and improve your ratings.