HF Remote Service

HF Remote Service



Free

1.9.1for iPhone, iPad
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
HF Remote Service Screenshots
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About HF Remote Service

HF Remote Service allows companies to provide their customers with a remote support to significantly improve maintenance, repair and support processes as well as reducing onsite and travel costs for experts.

ONE BUTTON SOLUTION
With one touch, HF Remote Service immediately connects technicians to the right support expert on smartphones, tablets or smart glasses.

INDIVIDUAL & GROUP CHAT
Individual and group chat for text communications with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

ONLINE/OFFLINE ANNOTATIONS
Technicians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.

Please get in touch with our HF Remote Service support team to set up your accounts and get started:
remoteservice@hf-group.com.
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What's New in the Latest Version 1.9.1

Last updated on Jul 6, 2020
Old Versions
Delete Users
* For easier user management admins can delete users in the Admin Portal.

Delete Shared Files
* To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident.

Archive Incidents
* For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.

Minor Bug Fixes
* Screen sharing works reliably when using a VPN network
* Pictures taken and shared on iOS are not rotated by 90° anymore
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Version History
1.9.1
Jul 6, 2020
Delete Users
* For easier user management admins can delete users in the Admin Portal.

Delete Shared Files
* To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident.

Archive Incidents
* For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.

Minor Bug Fixes
* Screen sharing works reliably when using a VPN network
* Pictures taken and shared on iOS are not rotated by 90° anymore
1.8.0
Apr 6, 2020
User Experience Improvements
* Group incidents show all other participants’ profile pictures in the header
* (Missed) calls are documented in your incident’s chat history

Network Self Check
* Users can check their internet and server connection
* As well, network ports or proxy connections are indicated
1.7.3
Oct 22, 2019
1.7.3
* Several bug fixes and improvements for Sticky Annotations

1.7.0
* Sticky Annotations - Annotations in video calls now stick to the real-world objects.
* Easy Access - Allow your experts to invite new technician users to speed up problem solving.
* Flashlight - Turn on/off your device's flashlight during a video call via the three-dots-menu.
1.7
Oct 14, 2019
* Sticky Annotations - Annotations in video calls now stick to the real-world objects.

* Easy Access - Allow your experts to invite new technician users to speed up problem solving.

* Flashlight - Turn on/off your device's flashlight during a video call via the three-dots-menu.
1.6.1
Jul 22, 2019
Several bug fixes and improvements:

* Incident Creation Title - When creating an incident, technicians are asked to enter a title to briefly describe their issue.

* Incident Filter - Manage your incidents by filtering them by status (open, in progress, closed).

* Incident Search - Easy way to find exchanged messages or files by searching for the incident’s title.

* Chat Improvements - Line breaks, multi line input and markdown support for chat messages.
1.5.1
May 28, 2019
1.5.1
* Major Bugfix


1.5
* Further Proxy Improvements – Proxy networks with authentication supported for iOS.

* Reporting 1.0 - Incident-based KPIs are available in the admin portal and as download.

* Security Improvements - Increased login security to protect your data from unauthorized access plus Antimalware Scan activated on virtual machines.

* Notification Badge - New messages are indicated on your app icon on home screen.
1.5
May 20, 2019
Several bug fixes and improvements:

* Further Proxy Improvements – Proxy networks with authentication supported for iOS.
* Reporting 1.0 - Incident-based KPIs are available in the admin portal and as download.
* Security Improvements - Increased login security to protect your data from unauthorized access plus Antimalware Scan activated on virtual machines.
* Notification Badge - New messages are indicated on your app icon on home screen.
1.4
Apr 8, 2019
Several bug fixes and improvements:

* Support for RealWear Glasses - Use HF Remote Service app on RealWear HMT-1 glasses with voice commands for hands-free working during a video call.

* Improved inApp Navigation - Reduced loading time when navigating in your app accompanied by UX improvements (e.g. tap bar on the bottom).

* User Status Bugfixes - Reduced complexity in user status management by distinguishing solely between "available" and "away" as well as a reliable "in a call" state.

* Improved Password Security - Users benefit from more secure password policy standards.

HF Remote Service FAQ

Click here to learn how to download HF Remote Service in restricted country or region.
Check the following list to see the minimum requirements of HF Remote Service.
iPhone
iPad
HF Remote Service supports English, German

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