My HKBN: Rewards & Services

For better user account security, the password format has been enhanced.

For better user account security, the password format has been enhanced.

For better user experience, the instant payment section has been enhanced.

For better user experience, the Pocket WiFi rental issue has been fixed.


For better user account security, the certificate has been updated.

For better user account security, the login verification procedure has been enhanced.

The instant payment function has been enhanced. Added AlipayHK for instant payment, one more easy way for customer settle HKBN bill.

Chatbot function has been enhanced. (Chinese version only)

Chatbot function has been enhanced. (Chinese version only)

Chatbot function has been enhanced. (Chinese version only)

｜ As life returns to normal, many of us are travelling again. HKBN Global SIM keeps you connected - wherever you travel! “Global SIM” function now added to My HKBN, allowing users to better manage their Global SIM.

｜ Updated the “Instant Payment” section.

- User Interface and User Experience has been enhanced, making it easier to check your account information, service plans and settle payments via My HKBN App.
- Added “Plan Recommendation” section; personalized plans and services will be recommended for you so that you can easily add on what you need.
- Users can now check the sections of “Wi-Fi 6 Routers”, “Smart Home” and “Cyber Security” on My HKBN App to learn more about the upgrades these next-gen products and services offer.

- Bug fix for credit card instant payment

- The “Service Appointment” function has been enhanced; the service types are now clearly displayed for convenience. Users can now easily reschedule or cancel an existing service maintenance appointment using My HKBN App.

- Users can now check the on-site visitation records of our technicians on My HKBN, regardless if the visit is for new service installation or service maintenance.

- Added new reminder for mobile service customers who activate service in the middle of the billing month. This allows customers to track data usage for a given month, which will be calculated on a pro-rata basis, and avoid exceeding their monthly data quotas.

- “Copy and paste” function on the login entry page has been enhanced.

- My HKBN App “Message Centre” red dot reminder has been enhanced to ensure that you don't miss any important message.

- Function of Chatbot has been enhanced. (only applicable for Chi version)

- You can now conveniently use My HKBN App to book and rent “HKBN Pocket Wi-Fi” before you travel abroad. Plus, a new discount code will be offered for bookings via My HKBN. Stay tuned and try it out!

- My HKBN App red dot reminder has been expanded and enhanced to include “SIM card activation” and “Pocket Wi-Fi rental”.

- Error message amended

Disney+ activation reminder has been enhanced.

For users who have chosen a plan via My HKBN but have not completed service registration: A reminder with promo code will be provided the next time you login My HKBN App.

“Guest Account” update account information has been enhanced.

With the resumption of travels aboard being great news for Hongkongers, the “HKBN Pocket Wi-Fi” section of My HKBN App has been enhanced and is now ready for use. Let’s fly!

“Instant Payment” section interface display has been enhanced

Fixed bugs for white screen issues and app crashing

- What’s new: Added Disney+ service activation reminder for users who haven't activated their Disney+ service. Login now to My HKBN for a step-by-step guide to activate service and start enjoying fabulous entertainment.
- Users can now view new mobile service plans. SIM card activation function has also been enhanced.

* Along with HKBN's newest referral programme, customers can now use My HKBN to easily check referral status and records. Refer and share rewards with friends!

* As the new generation standard, Wi-Fi 6 offers much faster, more stable wireless Internet experiences! To find out more about the advantages of Wi-Fi 6/6E, check the “Wi-Fi 6/6E Zone” on My HKBN!

* "Support” section has been enhanced to make it easier to search for useful information.

What’s new

- “Payment Details” section has been enhanced: added the latest statement available date and payment hints for autopay customers.
- For customers of Disney+ service who have not yet activated the service, a reminder will be displayed when they login to My HKBN App. Customers can follow the provided instructions to activate the service and start streaming!

- New Disney+ UI has made it easier to view what’s new and watch popular programming trailers. Added a new button for users to activate their Disney+ service.
- Improved our Shop’s news section. Users can now more clearly get the latest news and updates about HKBN shops.

General bug fixes and function enhancements. Update the latest version now!

l You can now settle your HKBN bill with just one click by PayMe via My HKBN app.
l Our handy list to help you know which e-banking apps support FPS one click payments has now been updated.
l We’ve added a new function allowing users to check the total mobile usage entitled with their service plans.
l Biometric login process has been updated.

Function enhancement

-Easily to get the fabulous programs and offers of Disney + via My HKBN
-New reminder for credit card payment customer, more convenient for customer update their credit card payment information
-Plan display to support our new launch services

Bugs fix

- Resume the important messages to show on our preload page