4.6.1
2023-10-19
Bug fixes and performance improvements.
4.3.0
2023-09-13
Bug fixes and performance improvements.
4.2.0
2023-08-28
Bug fixes and performance improvements.
4.0.1
2023-08-08
Bug fixes and performance improvements.
3.41.1
2023-05-31
• Fix issues when accessing snooze or transfer screens.
• Improve Smart Summary language reliability.
3.40.1
2023-04-27
Bug fixes and performance improvements.
3.29.0
2022-04-15
Bug fixes and performance improvements.
3.23.0
2022-02-01
The application now supports Conversation Panel Apps, to extend the capabilities of the desk.
This feature is only available for brands that have developed their own apps and activated them on the application.
3.10.0
2020-05-18
You can now tag a conversation when closing it (if the website allows it).
3.8.0
2020-03-11
You can now create, edit and delete your own canned answers.
3.7.1
2020-02-18
Fixed an issue causing new conversations to be received after logging out.
3.7.0
2020-02-11
This version contains a technical update regarding conversations management.
3.6.0
2019-12-12
• Now, a sound or vibration is played when you receive a message, even when the list of conversations is displayed.
• Fix an issue preventing badges to be displayed.
3.5.1
2019-11-06
• Fix an issue preventing to transfer a conversation.
3.5.0
2019-11-04
• Fix a crash occurring on iOS 13 when typing long posts.
• Fix an issue preventing users from unliking posts.
• Technical improvements in conversation management.
3.4.0
2019-09-30
Enjoy the new Dark Mode in iOS 13.
3.3.0
2019-09-16
Your satisfaction becomes a score out of 5.
3.2.0
2019-09-03
• Design optimizations on the Community panel
• Technical improvements in conversation management
3.1.0
2019-08-06
• You can now transfer a conversation to another person from the mobile app.
• You can edit and delete your posts and comments on the Livefeed.
3.0.0
2019-06-27
Discover the new visual identity of your app! Enjoy a more ergonomic experience at any time, wherever you are.
2.17.1
2019-05-15
• Fix a crash that could occur when using canned answers.
• Fix a crash that could occur when visitors send a message containing an emoji.
2.17.0
2019-05-09
This version contains a technical update regarding conversations management.
2.15.2
2019-02-19
- Your first name or username appears correctly on canned answers.
- Conversations transferred by bots are now correctly displayed.
2.15.0
2019-02-11
Now you can use the custom canned answers you have created on the web version.
2.14.0
2019-01-22
You can now receive conversations transferred to you by other agents or ibbü experts.
2.13.0
2018-12-18
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
2.12.3
2018-10-08
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
2.12.0
2018-08-13
This version includes various bugfixes and improvements.
2.11.5
2018-06-25
A problem preventing users from uploading images in chat conversations has been fixed.
2.11.4
2018-06-20
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
2.11.0
2018-04-18
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
2.10.0
2018-04-10
• Preview the visitor's page. The title of the page currently views is now displayed at the top of the conversation. Tap on it to instantly visualize a preview of this page.
• Mention a Community Manager in posts you publish on the Livefeed. Tap the first letters of his or her name (or a @) in your post. The Community Manager will automatically be notified.
• Better handle simultaneous conversations thanks to newly improved notifications.
2.9.1
2018-02-20
• This version includes various bugfixes and improvements.
New in version 2.9.0:
• In order to protect you from any inappropriate behavior (insults or harassment), you can now block visitors. This will end the conversation and the visitor will no longer have access to the chat.
2.9.0
2018-02-13
• In order to protect you from any inappropriate behavior (insults or harassment), you can now block visitors. This will end the conversation and the visitor will no longer have access to the chat.
• This version includes various bugfixes and improvements.
2.8.2
2017-12-05
This update fixes an issue preventing badges from being displayed.
2.8.1
2017-11-25
• Fix a bug preventing chats to appear.
• Fix a crash when copy-pasting in a chat.
2.8.0
2017-11-20
• Receive notifications when an expert likes or comments one of your publications on the Livefeed.
• This version includes various bugfixes.
2.7.0
2017-09-27
• Preview the links shared on the Livefeed or within a chat conversation.
• Select the notifications you want to receive on mobile and by email.
2.6.0
2017-06-27
• Choose the number of chat conversations you can handle simultaneously.
• More options on the Livefeed! You now have access to the profile of all the experts in your community and can see who has liked posts.
• The badges you’ve won are now proudly displayed on your profile!
• You can now edit your profile.
2.5.0
2017-04-13
• You can see what visitors are typing! Whether you’re on mobile or on desktop, you can preview what visitors are typing before they actually send their message.
• If you’ve forgotten it or simply want to change it, you can reset your password. How? Just tap on “Forgot password?” on your login screen.
• You can now post images on the Livefeed by tapping on the camera icon when you are creating a new post.
• On previous versions, when you logged back in to the app, your status was automatically switched to available. Now, the app memorizes the status of your availability.
• You can rate the app on the App Store.
2.4.0
2017-02-22
This new version will allow you to send images to visitors and have access to the iAdvize knowledge base.
2.3
2017-01-25
Minor improvements
2.2
2016-12-12
This new version will enable you to see images in your chat conversations and on the Livefeed.
2.1.0
2016-10-26
This new version adds a statistics section where you can review your chat activity. 9 new languages are also supported: German, Spanish, Italian, Japanese, Korean, Dutch, Portuguese, Swedish, Taiwan Chinese (Taïwanese mandarin).
2.0.3
2016-09-05
Bug fixes.
2.0.2
2016-07-25
In this new version, you can access the livefeed. It enables you to interact directly and in real-time with other members of community.
You can post messages and like or comment other posts.