iCare - Huawei Version
Free
2.5.4for iPhone, iPod touch
1.9
1 Ratings
Huawei Technologies Co., Ltd.
Developer
38.4 MB
Size
Sep 7, 2022
Update Date
Utilities
Category
Age Rating
iCare - Huawei Version Screenshots
About iCare - Huawei Version
Huawei operator customer service App provides you with convenient and efficient technical support and spare parts management service anytime, anywhere! No matter where you go, Huawei service always at your fingertips when you take out mobile phone.
[Highlights of Technical Service]
1. Create technical SR with one click, a illustrated SR just needs three steps to completed.
2. You could choose voice, picture or video to communicate with the Engineer at any time.
3. Emergency SR can be urged by one click to remind engineers to speed up processing.
4. Progress can be checked at any time, historical data can be quickly searched.
5. The service of engineers can be evaluated and suggested, at the processing or after the problem solved.
[Highlights of Spare Parts Service]
1. You can apply or return the spare parts in three steps by move your fingers a little bit.
2. It is very smart to select the required parts: scan barcodes, blur search, or select common spare parts directly.
3. You can check the status of service, and reminder Huawei to speed up delivery with one click.
4. The history record of request and return are reserved for you to search or check.
[Kindly Reminders]
1. The iCare app provides spare parts and technical services only for operator customers of Huawei.
2. If you want to use the app for spare parts and technical services, consult Huawei's regional operator customer service centers.
China spare parts service center hotline: 0755-28560555
China technical service center hotline: 4008-302-118
Customers outside China consult regional operator customer service centers.
[Highlights of Technical Service]
1. Create technical SR with one click, a illustrated SR just needs three steps to completed.
2. You could choose voice, picture or video to communicate with the Engineer at any time.
3. Emergency SR can be urged by one click to remind engineers to speed up processing.
4. Progress can be checked at any time, historical data can be quickly searched.
5. The service of engineers can be evaluated and suggested, at the processing or after the problem solved.
[Highlights of Spare Parts Service]
1. You can apply or return the spare parts in three steps by move your fingers a little bit.
2. It is very smart to select the required parts: scan barcodes, blur search, or select common spare parts directly.
3. You can check the status of service, and reminder Huawei to speed up delivery with one click.
4. The history record of request and return are reserved for you to search or check.
[Kindly Reminders]
1. The iCare app provides spare parts and technical services only for operator customers of Huawei.
2. If you want to use the app for spare parts and technical services, consult Huawei's regional operator customer service centers.
China spare parts service center hotline: 0755-28560555
China technical service center hotline: 4008-302-118
Customers outside China consult regional operator customer service centers.
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What's New in the Latest Version 2.5.4
Last updated on Sep 7, 2022
Old Versions
v2.5.4 iCare is newly upgraded and more functions are available for you to experience.
1. Resolve the problem ticket that is repeatedly submitted.
1. Resolve the problem ticket that is repeatedly submitted.
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Version History
2.5.4
Sep 7, 2022
v2.5.4 iCare is newly upgraded and more functions are available for you to experience.
1. Resolve the problem ticket that is repeatedly submitted.
1. Resolve the problem ticket that is repeatedly submitted.
2.5.3
May 15, 2022
v2.5.3 iCare is newly upgraded and more functions are available for you to experience.
1. App login is approved to quote Huawei login.
1. App login is approved to quote Huawei login.
2.4.13
Oct 9, 2021
v2.4.13 The new version is released and more functions are waiting for you to experience.
1. Privacy Statement Signing Withdrawal;
2. Collect statistics on app versions used by customers.
1. Privacy Statement Signing Withdrawal;
2. Collect statistics on app versions used by customers.
2.4.12
May 8, 2021
v2.4.12 The new version is released and more functions are waiting for you to experience.
1. Apply for a new pick-up code at site E for spare parts.
1. Apply for a new pick-up code at site E for spare parts.
2.4.8
Jan 13, 2021
The new version is released ,and more functions are waiting for you to experience.
1.Optimized the site name and added the issue
1.Optimized the site name and added the issue
2.4.7
Oct 14, 2020
2.4.7 New version released
More features and more for your experience
1. Optimize known issues.
More features and more for your experience
1. Optimize known issues.
2.4.6
Aug 18, 2020
New version released
More features and more for your experience
1. Confirmation of new specific spare parts
More features and more for your experience
1. Confirmation of new specific spare parts
2.4.5
Jun 19, 2020
New version released
More features and more for your experience
1. Spare module:The bar code can be customized based on customer requirements and is mandatory.
2. SR Module:Optimize known issues.
More features and more for your experience
1. Spare module:The bar code can be customized based on customer requirements and is mandatory.
2. SR Module:Optimize known issues.
2.4.4
Apr 30, 2020
New version released
More features and more for your experience
1. Optimize known issues
More features and more for your experience
1. Optimize known issues
2.4.3
Feb 24, 2020
New version released
More features and more for your experience
1. Optimize the spare parts search logic to improve user experience
2. Optimize the compatibility of the IOS Ver13 system
More features and more for your experience
1. Optimize the spare parts search logic to improve user experience
2. Optimize the compatibility of the IOS Ver13 system
2.4.2
Jan 15, 2020
New version released
More features and more for your experience
1. The IT Functions evaluation item are added to the spare parts evaluation SR
2. Optimize intelligent hot questions and provide more accurate answers
3. Optimize RFC MTG and Approve pages to be approved to improve customer experience
More features and more for your experience
1. The IT Functions evaluation item are added to the spare parts evaluation SR
2. Optimize intelligent hot questions and provide more accurate answers
3. Optimize RFC MTG and Approve pages to be approved to improve customer experience
2.3.10
Nov 21, 2019
New version released
More features and more for your experience
1. Optimize known issues
More features and more for your experience
1. Optimize known issues
2.3.9
Nov 21, 2019
New version released
More features and more for your experience
1. Optimize known issues
More features and more for your experience
1. Optimize known issues
2.3.8
Oct 28, 2019
New version released
More features and more for your experience
1. Optimize known issues
More features and more for your experience
1. Optimize known issues
2.3.7
Aug 11, 2019
APP-MSR：
1, Home article support message interaction, article content is richer, support video pictures, such as
2, New personal History Data Report
APP-SPM
1, when submitting the return order, add the required option "whether to pack"
2, when applying for spare parts, you can check whether the spare parts currently requested are within the scope of delivery
3, Optimize service Level according to the contract
4, When applying for spare parts of the supporting relationship, the system can remind the other spare parts that accompany them
1, Home article support message interaction, article content is richer, support video pictures, such as
2, New personal History Data Report
APP-SPM
1, when submitting the return order, add the required option "whether to pack"
2, when applying for spare parts, you can check whether the spare parts currently requested are within the scope of delivery
3, Optimize service Level according to the contract
4, When applying for spare parts of the supporting relationship, the system can remind the other spare parts that accompany them
2.3.5
Apr 19, 2019
Optimize known problem
2.3.4
Mar 26, 2019
Version optimization，fix known bugs。
2.3.3
Mar 20, 2019
MSR：
1, The establishment of a SR can be selected recently, often, concerned engineers to provide services
2, New mobile phone number & SMS Login mode
3, Privacy Statement version update
SPM：
1, When Parts Request according to the permissions of the new option alarm name/network element
2, The Parts Request notes to achieve structural
3, Customers can actively carry out the signing
4, Customers can return faulty parts to the unmanned warehouse
5, Known problem optimization
1, The establishment of a SR can be selected recently, often, concerned engineers to provide services
2, New mobile phone number & SMS Login mode
3, Privacy Statement version update
SPM：
1, When Parts Request according to the permissions of the new option alarm name/network element
2, The Parts Request notes to achieve structural
3, Customers can actively carry out the signing
4, Customers can return faulty parts to the unmanned warehouse
5, Known problem optimization
2.3.2
Jan 22, 2019
MSR:
1. Perfect active closed-loop function, click the Resolved button can be directly evaluated
2. The new Technical Service report to be signed system push message
3. Group new manager role, and manager users can view the rules within the scope of the SR single
SPM:
1. The new add sub-account blacklist
2. The application progress of new shipping types of messages and message push
3. The optimization of known issue
1. Perfect active closed-loop function, click the Resolved button can be directly evaluated
2. The new Technical Service report to be signed system push message
3. Group new manager role, and manager users can view the rules within the scope of the SR single
SPM:
1. The new add sub-account blacklist
2. The application progress of new shipping types of messages and message push
3. The optimization of known issue
2.3.1
Jan 8, 2019
SPM:
The same sub-account can be added to multiple master account accounts as their own sub-account, convenient sub-account can be under different pending accounts people to request parts, return parts.
The same sub-account can be added to multiple master account accounts as their own sub-account, convenient sub-account can be under different pending accounts people to request parts, return parts.
2.3.0
Nov 29, 2018
SPM:
Optimize the application form of spare parts and make it easy for customers to fill out information.
MSR:
1.Optimize technical service report content to facilitate customer signature.
2.UI optimization to enhance user experience
3.Fixing known problems
Optimize the application form of spare parts and make it easy for customers to fill out information.
MSR:
1.Optimize technical service report content to facilitate customer signature.
2.UI optimization to enhance user experience
3.Fixing known problems
2.2.9
Nov 12, 2018
SPM users can view the logistics routes, and view the status of the SR according to the privilege.
2.2.8
Oct 15, 2018
SPM：
1. Notification page of message box add the message to be evaluated, so that users can know the information that needs to be evaluated in time.
2. Message box message optimization for manual deletion.
MSR：
1. New customers to launch video conferencing function, so that customers can contact the agent through the video.
2. Intelligent consulting UI optimization, improve the user experience.
1. Notification page of message box add the message to be evaluated, so that users can know the information that needs to be evaluated in time.
2. Message box message optimization for manual deletion.
MSR：
1. New customers to launch video conferencing function, so that customers can contact the agent through the video.
2. Intelligent consulting UI optimization, improve the user experience.
2.2.7
Sep 17, 2018
SPM：
1, The new virtual SR instant chat portal, convenient for customers not based on the actual application of spare parts SR launch multimedia Consulting
2, The new unmanned warehouse sweep QR code door function, customers do not enter the password cumbersome operation, only need to sweep to open the warehouse door
MSR：
1, The overseas version of the new unit selection, multi-party customers can create a different unit of the problem List
2, A number of customer problem list details display suspended times and Solution provided times, convenient for customers to understand the relevant information
3, Service reports are online to enable customers to sign service reports faster
1, The new virtual SR instant chat portal, convenient for customers not based on the actual application of spare parts SR launch multimedia Consulting
2, The new unmanned warehouse sweep QR code door function, customers do not enter the password cumbersome operation, only need to sweep to open the warehouse door
MSR：
1, The overseas version of the new unit selection, multi-party customers can create a different unit of the problem List
2, A number of customer problem list details display suspended times and Solution provided times, convenient for customers to understand the relevant information
3, Service reports are online to enable customers to sign service reports faster
2.2.6
Aug 28, 2018
MSR：Add all SR module to facilitate customers to view all the company SR
2.2.5
Aug 3, 2018
MSR:
Overseas version, with group rights of customers, you can view the group members of all the problem list, processing,
to be evaluated, has been resolved 3 status display, users can browse the group problem list on the app
SPM:
1, New application for spare parts progress message push and message box display related message,
when the user application of spare parts, Entitlement Check success, POD conform,
after the Inbound success, there are relevant information pushed to the customer,
so that customers timely know the progress of the application of spare parts.
2, Customers to return spare parts, provide more accurate return of spare parts services,
optimize the return logic, the new return code and application code consistency and substitution of the relationship between the judgement,
if there is no alternative relationship requires PSDE responsibility approval.
3, To meet the rights of customers, the application of spare parts, site name,
customer number is required information to facilitate the engineer to process the relevant spare parts application form.
Overseas version, with group rights of customers, you can view the group members of all the problem list, processing,
to be evaluated, has been resolved 3 status display, users can browse the group problem list on the app
SPM:
1, New application for spare parts progress message push and message box display related message,
when the user application of spare parts, Entitlement Check success, POD conform,
after the Inbound success, there are relevant information pushed to the customer,
so that customers timely know the progress of the application of spare parts.
2, Customers to return spare parts, provide more accurate return of spare parts services,
optimize the return logic, the new return code and application code consistency and substitution of the relationship between the judgement,
if there is no alternative relationship requires PSDE responsibility approval.
3, To meet the rights of customers, the application of spare parts, site name,
customer number is required information to facilitate the engineer to process the relevant spare parts application form.
2.2.4
Jun 11, 2018
1, Intelligent upgrade, update the corpus, intelligent response more accurate
2, New Wechat, APP create problem list successfully trigger send message to Group
3, APP users can view the EOS risk-related data
4, Optimize APP, Wechat feedback, So that users more accurate and effective feedback question
5, Add privacy statement, so that customers understand the APP
2, New Wechat, APP create problem list successfully trigger send message to Group
3, APP users can view the EOS risk-related data
4, Optimize APP, Wechat feedback, So that users more accurate and effective feedback question
5, Add privacy statement, so that customers understand the APP
2.2.3
May 31, 2018
Product optimization
2.2.2
May 22, 2018
MSR:
1, The message box in the progress of the problem, you can see the Huawei engineers to deal with the progress of the list details.
2, The personal center of the historical feedback added to the feedback problem channels, user-friendly information on which platform proposed.
3, Optimize the IOS-APP user log out of the problem of not delete the password.
4, APP homepage new article push to facilitate users to view product-related article.
5, APP Home optimization, case data suction bottom display.
SPM:
1, The new update before the SR support to modify the note, at the same time send mail to the main contact person, CC Group.
2, The application of spare parts, can directly apply for shopping cart records of spare parts, optimize the user experience.
3, The application of spare parts, service level optimization for the required.
4, New unmanned warehouse spare parts application, and the application details show the unmanned warehouse spare parts take a password.
1, The message box in the progress of the problem, you can see the Huawei engineers to deal with the progress of the list details.
2, The personal center of the historical feedback added to the feedback problem channels, user-friendly information on which platform proposed.
3, Optimize the IOS-APP user log out of the problem of not delete the password.
4, APP homepage new article push to facilitate users to view product-related article.
5, APP Home optimization, case data suction bottom display.
SPM:
1, The new update before the SR support to modify the note, at the same time send mail to the main contact person, CC Group.
2, The application of spare parts, can directly apply for shopping cart records of spare parts, optimize the user experience.
3, The application of spare parts, service level optimization for the required.
4, New unmanned warehouse spare parts application, and the application details show the unmanned warehouse spare parts take a password.
2.2.1
Apr 25, 2018
1, optimize "app download page UI"
2, Cancel seat welcome and end Session Prompt language
3, after the customer shares the app, the share person and the inviter if installs the app and registers the app account number, may bestow the gold Coin
4, the New in Livechat Chat window, You can recall a sent message within 2 minutes of
5, the "mode of operation" added to the authorization application is displayed on the customer page so that the customer knows the mode of operation of the change
6, the "Other service content" added to the authorization application is displayed on the customer page so that the customer knows the specific details of the change
7, The implementation time displayed by the Customer authorization page is renamed "Batch" and the corresponding note is displayed after each batch.
8, optimize the "software version must be filled in the logical judgment"
9, optimize the two-dimensional code of the scanning optical module can be made to determine whether the legitimate parts of the Judge
10, new manual code box to support "spare parts Code/description" Search
11, optimize the borrowing fader and return the sub-Library properties failed
2, Cancel seat welcome and end Session Prompt language
3, after the customer shares the app, the share person and the inviter if installs the app and registers the app account number, may bestow the gold Coin
4, the New in Livechat Chat window, You can recall a sent message within 2 minutes of
5, the "mode of operation" added to the authorization application is displayed on the customer page so that the customer knows the mode of operation of the change
6, the "Other service content" added to the authorization application is displayed on the customer page so that the customer knows the specific details of the change
7, The implementation time displayed by the Customer authorization page is renamed "Batch" and the corresponding note is displayed after each batch.
8, optimize the "software version must be filled in the logical judgment"
9, optimize the two-dimensional code of the scanning optical module can be made to determine whether the legitimate parts of the Judge
10, new manual code box to support "spare parts Code/description" Search
11, optimize the borrowing fader and return the sub-Library properties failed
2.2.0
Mar 20, 2018
1.Sharing app.
2.Adding a customer service center replying and new messages notification on my feedback.
3.Optimization the UI of personal center sign-in page.
4.SR information and livechat content can be copied.
5.Optimization of the SR detail page for oversea users.
6.Adding 'case ' and 'RFC approval' on oversea's SR page.
7. Add Sub-account SmartBox function, convenient Sub-account user application SmartBox spare parts.
2.Adding a customer service center replying and new messages notification on my feedback.
3.Optimization the UI of personal center sign-in page.
4.SR information and livechat content can be copied.
5.Optimization of the SR detail page for oversea users.
6.Adding 'case ' and 'RFC approval' on oversea's SR page.
7. Add Sub-account SmartBox function, convenient Sub-account user application SmartBox spare parts.
2.1.10
Feb 8, 2018
1. Revised the UI of SR Homepage.
2. Added ‘My to do’、'message centre' on Homepage.
3. RFC Authorization reviewing.
4. Customer closes tickets by themselves.
5. Optimized the survey page.
6. Added 'gold award' functions.
7.Provide access to all records of your own and your name that contain a child account
8.Provide input or select software version
2. Added ‘My to do’、'message centre' on Homepage.
3. RFC Authorization reviewing.
4. Customer closes tickets by themselves.
5. Optimized the survey page.
6. Added 'gold award' functions.
7.Provide access to all records of your own and your name that contain a child account
8.Provide input or select software version
2.1.9
Jan 26, 2018
1. Revised the UI of SR Homepage.
2. Added ‘My to do’、'message centre' on Homepage.
3. RFC Authorization reviewing.
4. Customer closes tickets by themselves.
5. Optimized the survey page.
6. Added 'gold award' functions.
7.Provide access to all records of your own and your name that contain a child account
8.Provide input or select software version
2. Added ‘My to do’、'message centre' on Homepage.
3. RFC Authorization reviewing.
4. Customer closes tickets by themselves.
5. Optimized the survey page.
6. Added 'gold award' functions.
7.Provide access to all records of your own and your name that contain a child account
8.Provide input or select software version
2.1.8
Dec 19, 2017
Version optimization and known problems repair.
2.1.7
Nov 27, 2017
1. Homepage of SR has added smart customer service function.
2. User of SR has added member management function.
3. User of iOS don't need login when iCare App is running.
4. User of SPM can join the lucky draw activity.
2. User of SR has added member management function.
3. User of iOS don't need login when iCare App is running.
4. User of SPM can join the lucky draw activity.
2.1.6
Nov 7, 2017
1.login by SMS verification.
2.Push SR progress in real-time.
3.Show spare part description in Chinese.
4.Create successfully submitted SR page,you can contact online engineers.
2.Push SR progress in real-time.
3.Show spare part description in Chinese.
4.Create successfully submitted SR page,you can contact online engineers.
2.1.5
Oct 30, 2017
-spare parts activity promotion
-Program bug repair
-Program bug repair
2.1.4
Sep 21, 2017
-New mobile and mail self-service registration.
-Live chat optimization .
-New spare parts returned to send mail.
-Optimization of spare parts return.
-Live chat optimization .
-New spare parts returned to send mail.
-Optimization of spare parts return.
2.1.3
Aug 23, 2017
- Optimize UI
- Enhance MSR hotline function
- Live Chat can support download document file
- New MSR push message
- Fixed bugs
- Enhance MSR hotline function
- Live Chat can support download document file
- New MSR push message
- Fixed bugs
2.1.2
Jul 24, 2017
对处理中的问题单增加过程评价
对已关闭的问题单增加追加评价
优化海外用户地址填写信息
对已关闭的问题单增加追加评价
优化海外用户地址填写信息
iCare - Huawei Version FAQ
Click here to learn how to download iCare - Huawei Version in restricted country or region.
Check the following list to see the minimum requirements of iCare - Huawei Version.
iPhone
Requires iOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
iCare - Huawei Version supports Chinese, English
