Industry Online Support
Free
5.4.4for iPhone, iPad and more
Age Rating
Industry Online Support Screenshots
About Industry Online Support
The Industry Online Support App is your key to a more efficient and successful use of products. With access to more than 300,000 documents about Siemens Industry products, anytime and anywhere, the App supports you in solving problems during project implementation, troubleshooting faults, or expanding or restructuring your plant, for example. It also allows you to create and manage support requests.
You also have access to the Technical Forum and other entries created for you by our experts. They include:
• FAQs
• Application examples
• Manuals
• Certificates
• Product news ... and much more.
Main features at a glance:
• Support Request Management allows you to view and manage all current support requests and stay in touch with the technician in each case.
• Scanning of product/EAN codes to directly display all technical and graphic data of your Siemens Industry product.
• Emailing of product information or entries so that the information can be processed directly at the workstation.
• Easy sending of inquiries to Technical Support. Detailed information can be added with the scan or photo function.
• Content and interfaces available in six languages (English, German, French, Italian, Spanish, and Chinese) – including temporary switching to English.
Watch this short video for more details on using the App: https://support.industry.siemens.com/cs/ww/en/sc/2067
You also have access to the Technical Forum and other entries created for you by our experts. They include:
• FAQs
• Application examples
• Manuals
• Certificates
• Product news ... and much more.
Main features at a glance:
• Support Request Management allows you to view and manage all current support requests and stay in touch with the technician in each case.
• Scanning of product/EAN codes to directly display all technical and graphic data of your Siemens Industry product.
• Emailing of product information or entries so that the information can be processed directly at the workstation.
• Easy sending of inquiries to Technical Support. Detailed information can be added with the scan or photo function.
• Content and interfaces available in six languages (English, German, French, Italian, Spanish, and Chinese) – including temporary switching to English.
Watch this short video for more details on using the App: https://support.industry.siemens.com/cs/ww/en/sc/2067
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What's New in the Latest Version 5.4.4
Last updated on May 22, 2023
Old Versions
Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
Show More
Version History
5.4.4
May 22, 2023
Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
5.3.1
Jun 30, 2022
Bug Fixes
5.3
May 23, 2022
• Complete redesign of the Industry Online Support App
• Development of the new feature "Customer Support Action"
• Modifications to the Support Request
• Share a link list of favorites as a .pdf file
• Display of thanks & reviews in the forum
• Many minor changes & bug fixes
• Development of the new feature "Customer Support Action"
• Modifications to the Support Request
• Share a link list of favorites as a .pdf file
• Display of thanks & reviews in the forum
• Many minor changes & bug fixes
5.2.0
Nov 30, 2021
•Complete reworking/restructuring of the Support Request process
•Adaptations to Field Service Request and the Motor Assistant functionality
•Several small changes and bug fixes
•Adaptations & update of the scanner functionality
•Adaptations to Field Service Request and the Motor Assistant functionality
•Several small changes and bug fixes
•Adaptations & update of the scanner functionality
5.1.0
Feb 17, 2021
•Adjustments when creating Support Requests
•Responsive optimizations for the Forum – Feature
•Scan function – Improvements and extensions
•Minor optimizations and error corrections
•Responsive optimizations for the Forum – Feature
•Scan function – Improvements and extensions
•Minor optimizations and error corrections
5.0.1
Sep 10, 2020
• New and prize-winning app design
• Recording motor noises by using the app to conduct a quick motor - healthcheck
• Scan function - Optimizations and expansions
• Minor optimizations and bugfixes
• Recording motor noises by using the app to conduct a quick motor - healthcheck
• Scan function - Optimizations and expansions
• Minor optimizations and bugfixes
5.0.0
Aug 17, 2020
• New and prize-winning app design
• Recording motor noises by using the app to conduct a quick motor - healthcheck
• Scan function - Optimizations and expansions
• Minor optimizations and bugfixes
• Recording motor noises by using the app to conduct a quick motor - healthcheck
• Scan function - Optimizations and expansions
• Minor optimizations and bugfixes
4.6.0
Oct 11, 2019
The update to version 4.6 provides the following new functions:
•Sharing via WhatsApp
Simple sharing of entries via WhatsApp
•Offline use of HTML5 manuals
Save HTML5 manuals on your own mobile device so you can use them offline
•New entry type "Brochure/catalog"
•Handling of the contract number
•Sharing via WhatsApp
Simple sharing of entries via WhatsApp
•Offline use of HTML5 manuals
Save HTML5 manuals on your own mobile device so you can use them offline
•New entry type "Brochure/catalog"
•Handling of the contract number
4.5.1
Mar 19, 2019
New functions in version 4.5
• Comparison with mySupport of the web portal
• Easy creation of a field service request.
• Minor optimizations and bugfixes
We will be happy to receive your feedback at the e-mail address feedback-ios.industry@siemens.com.
Thank you very much!
• Comparison with mySupport of the web portal
• Easy creation of a field service request.
• Minor optimizations and bugfixes
We will be happy to receive your feedback at the e-mail address feedback-ios.industry@siemens.com.
Thank you very much!
4.4
Jun 5, 2018
• The language can be changed in the app. With the 4.4 update, the desired language can be selected.
• The SINAMICS Assistant App was integrated into the Online Support App.
• Scan function - Optimizations and expansions. Possibility to scan IOP codes. You even can scan barcodes without being connected to the internet. Later you can see them under My Scans
• Possibility to create a field service request. (Restricted availability)
• The SINAMICS Assistant App was integrated into the Online Support App.
• Scan function - Optimizations and expansions. Possibility to scan IOP codes. You even can scan barcodes without being connected to the internet. Later you can see them under My Scans
• Possibility to create a field service request. (Restricted availability)
4.3
Sep 26, 2017
New functions of version 4.3
• Easy access to topics pages
• Enhancement of scan functionality
• Optimizations of support request
• Special search for configurable products
We will be happy to receive your feedback.
Just send us an e-mail to feedback-ios.industry@siemens.com
Thank you!
• Easy access to topics pages
• Enhancement of scan functionality
• Optimizations of support request
• Special search for configurable products
We will be happy to receive your feedback.
Just send us an e-mail to feedback-ios.industry@siemens.com
Thank you!
4.2
Jun 9, 2017
New functions of version 4.2.0
• Spare parts search option
• Improvements of support request
• Bug fixes
We will be happy to receive your feedback.
Just send us an e-mail to feedback-ios.industry@siemens.com
Thank you!
• Spare parts search option
• Improvements of support request
• Bug fixes
We will be happy to receive your feedback.
Just send us an e-mail to feedback-ios.industry@siemens.com
Thank you!
4.1
Oct 13, 2016
NOTICE: Favorites/support requests from version 3.6 CANNOT be transferred.
New functions of version 4.1
• Expanded offline functionality
• New operating concept
• Writing functions in the forum.
Your feedback is welcome.
Just write us an email to feedback-ios.industry@siemens.com
Thank you!
New functions of version 4.1
• Expanded offline functionality
• New operating concept
• Writing functions in the forum.
Your feedback is welcome.
Just write us an email to feedback-ios.industry@siemens.com
Thank you!
3.6
Mar 24, 2016
Thank you very much for using the Siemens Industry Online Support App.
New functions in version 3.6
•New menu item “Topic pages” on the start page
•Usability adjustments in the product view
•Show Siemens Industry contact persons on the map
•Offline function also for multimedia systems
•Troubleshooting
We are pleased to receive feedback.
Simply write us an email Feedback-iOS@siemens.com
Thank you very much!
New functions in version 3.6
•New menu item “Topic pages” on the start page
•Usability adjustments in the product view
•Show Siemens Industry contact persons on the map
•Offline function also for multimedia systems
•Troubleshooting
We are pleased to receive feedback.
Simply write us an email Feedback-iOS@siemens.com
Thank you very much!
3.5.2
Nov 18, 2015
Various bug fixes
3.5.1
Feb 22, 2015
New functions in version 3.5
• Connection to new Online Support Web Portal
• Troubleshooting
• Connection to new Online Support Web Portal
• Troubleshooting
3.5
Feb 13, 2015
New functions in version 3.5
• Connection to new Online Support Web Portal
• Troubleshooting
• Connection to new Online Support Web Portal
• Troubleshooting
3.1.1
Jun 12, 2014
Various corrections and improvements
3.1
Mar 17, 2014
• Integration of the Technical Forum – initially read only
• Integration of the contents of the forum in the search results
• Sending Support Requests via Web service (no longer email)
• New entries can be selected by enabling the settings
• Various corrections and improvements
• Integration of the contents of the forum in the search results
• Sending Support Requests via Web service (no longer email)
• New entries can be selected by enabling the settings
• Various corrections and improvements
3.0
Nov 4, 2013
• New start page with direct function selection
• Search wizard on start page
• Improved product code identification via camera
• Integration of Siemens Industry contact persons worldwide
• Feedback function in the app under “more”
• iOS7 optimization
• Troubleshooting
• Search wizard on start page
• Improved product code identification via camera
• Integration of Siemens Industry contact persons worldwide
• Feedback function in the app under “more”
• iOS7 optimization
• Troubleshooting
2.1.2
Dec 6, 2012
minor bugfixes
2.1.1
Oct 4, 2012
Various bug fixes (e.g.: email function, start of scanning function).
2.1
Aug 30, 2012
The following new functions have been integrated:
• Detection of EAN codes on the product packing of Siemens Industry Products
• Better display of the entries
• Contents and surfaces are now available in six languages (German, English, Italian, French, Spanish and Chinese), adjustments can be made in the machine setting (region and language).
• Display of the Siemens QR code contents, e.g. in catalogues or during trade fairs
• Correction of minor mistakes
• Detection of EAN codes on the product packing of Siemens Industry Products
• Better display of the entries
• Contents and surfaces are now available in six languages (German, English, Italian, French, Spanish and Chinese), adjustments can be made in the machine setting (region and language).
• Display of the Siemens QR code contents, e.g. in catalogues or during trade fairs
• Correction of minor mistakes
2.0.1
May 16, 2012
The following improvements were made:
* Optimization of code recognition
* Integration of product code check
* Fix of scan function bug in iOS versions 4.2.x and 4.3.x
* Fix of minor bugs, text modifications
* Optimization of code recognition
* Integration of product code check
* Fix of scan function bug in iOS versions 4.2.x and 4.3.x
* Fix of minor bugs, text modifications
2.0
Apr 19, 2012
The following new functions have been integrated:
• Scanning of product codes with direct call of Product View
• New optimized Product View – all product information at a glance incl. graphical data (CAx data)
• Sending of entries and Product Views by e-mail
• Sending of Support Requests incl. camera function for optional transmission of additional information in picture form
• Set "Products" as favorite incl. Note function
• Offline cache function – call entries and products in "mySupport" also without network reception
• Transfer of PDF documents to iBooks
• Scanning of product codes with direct call of Product View
• New optimized Product View – all product information at a glance incl. graphical data (CAx data)
• Sending of entries and Product Views by e-mail
• Sending of Support Requests incl. camera function for optional transmission of additional information in picture form
• Set "Products" as favorite incl. Note function
• Offline cache function – call entries and products in "mySupport" also without network reception
• Transfer of PDF documents to iBooks
Industry Online Support FAQ
Industry Online Support is available in regions other than the following restricted countries:
Belarus,Russia
Industry Online Support supports English, French, German, Italian, Simplified Chinese, Spanish, Traditional Chinese
Click here to learn how to download Industry Online Support in restricted country or region.
Check the following list to see the minimum requirements of Industry Online Support.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
