Teladoc Health Provider Access

Teladoc Health Provider Access



Free

46.0for iPhone, iPad and more
9.5
12 Ratings
InTouch Technologies, Inc.
Developer
135.1 MB
Size
Jul 11, 2023
Update Date
Medical
Category
4+
Age Rating
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
Teladoc Health Provider Access Screenshots
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About Teladoc Health Provider Access

The Teladoc Health App is used for connecting to Teladoc Health Patient Access Devices on the Teladoc Health cloud-based network. As part of the Provider Access interfaces, the Teladoc Health Provider Access App allows for more timely care and treatment of acute care patients.

IMPORTANT: The Teladoc Health Provider Access App for iOS is intended for use by medical professionals who provide patient care services. In order to use the Teladoc Health Provider Access App, your healthcare facility must first have purchased and/or have permission to provide medical services on a Teladoc Health Patient Access device. Contact your healthcare organization's service line director or your Teladoc Health Account Executive for user account information.

Easy-to-Use:

The Teladoc Health Provider Access App is designed to provide medical professionals with the ability to support acute care telemedicine from a mobile platform.

The Provider Access App supports Teladoc Health Patient Access Devices. It allows medical professionals to interact with patients and staff at any time while using 4G cellular or WiFi Internet connections. As part of the Teladoc Health security protocols, the Provider Access App is HIPAA compliant to provide safe, secure, and encrypted access to patients when immediate patient care is most needed.

The Teladoc Health cloud-based network allows for real-time dynamic management of bandwidth, video frame rate, and resolution to provide the optimum telehealth experience regardless of the type and quality of Internet connection used. Supporting native multi-touch gestures, users can easily pan, tilt, and zoom-in on the patient and clinical data sources while receiving high-resolution video images of important clinical information.

Features & Benefits:

· Intuitive user interface allows single-tap Box Zoom and Point-to-See pan/tilt camera head controls.
· Automatic control and management of local and remote audio settings and video brightness ensure medical professionals and their patients can communicate effectively.
· Dynamic video optimizer adjusts bandwidth, frame rate, and video resolution to Internet quality changes, allowing high-quality, low-latency telehealth experience on mobile Internet connections.
· The Teladoc Health cloud-based network and infrastructure allows seamless and secure connections from most internet networks without a VPN or special firewall rules.
· 24x7 technical support services are included for all users.
· Integrated connection wizards utilize advanced firewall traversal technologies while supporting SIP standard based H.264 AVC video.
· HIPAA compliance ensures safe, secure, and private interactions.
· Privacy handset and laser pointer tools allow for improved patient communication.
· Supports integrated stethoscope for real-time auscultation.

Note: Teladoc Health recommends using a high-speed WiFi connection for the best experience. The Provider Access App also supports 4G cellular connections. Please check with your carrier regarding data plan service charges when transmitting audio and video data over the Internet.
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What's New in the Latest Version 46.0

Last updated on Jul 11, 2023
Old Versions
Enable Solo experience on iOS Provider Access App. Users can connect to an appointment with a patient or connect with carelocation through this one app. Users can switch between different practices from the left panel after they login. Please reach out to Tealdoc Health admin to enable this new experience.

Started supporting visitnow.org domain. Please reach out to Teladoc Health admin if you see the login page multiple times.

Support Operating System iOS 14 and above. Stop supporting the Operating system iOS 13.
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Version History
46.0
Jul 11, 2023
Enable Solo experience on iOS Provider Access App. Users can connect to an appointment with a patient or connect with carelocation through this one app. Users can switch between different practices from the left panel after they login. Please reach out to Tealdoc Health admin to enable this new experience.

Started supporting visitnow.org domain. Please reach out to Teladoc Health admin if you see the login page multiple times.

Support Operating System iOS 14 and above. Stop supporting the Operating system iOS 13.
45.1
Jan 25, 2023
Invite a guest by email: Practitioners who log in as a Host can invite a guest by email to join a session on a device from any device.

Practitioners can type in the email address or copy it from their contacts. The app will show an error message if the email address is not in right format. Practitioners will have to confirm one more time before sending the invite. The practitioner will receive a notification when the request is sent successfully. Users in the session will receive a notification when the guest user joins the call. Users in the session will receive a notification when the guest user leaves the call.



Invite a guest to join by video: Practitioners who log in as a Host can invite a guest by SMS or email to join a session on a device by video.

Practitioners can type in the US-based number or email address. Practitioners will have to confirm one more time before sending the invite. Guest will receive a phone number to join by audio or a link to join by video.

For guest who decides to join by video, they will be directed to a web page to enter their name. Guest will then be taken to the 'Pre-call test' page where the web page will ask permission for their camera and microphone. Once the web page finishes the test, the guest user can proceed to the session by pressing on 'Enter visit'. Guest users can now see the device and provider's video in the call. Guest can leave the session by pressing on 'Leave Call'.



Invite an interpreter to join by video: Practitioner who logs in as a Host can invite an Interpreter to join a session by audio or video. A contract with one of two interpretive services is required.

Practitioners can switch to the Interpreter tab to see the list of available languages. Practitioners can search or scroll through the list. Practitioner will have to choose an audio or video interpreter if available for the selected language. Practitioners will have to confirm the language one more time before sending the invite. The practitioner will receive a notification when the request is sent successfully. Users in the session will receive a notification when the interpreter joins the call. Users will see a globe icon on the thumbnail so it is easy to identify the Interpreter user who has connected the call. Users in the session will receive a notification when the Interpreter leaves the call.
45.0.2
Nov 28, 2022
Addressing audio issues on newer iPhones
45.0.1
Nov 3, 2022
Introduced a new setting to address audio issues on newer iPhones
45.0
Oct 19, 2022
Invite a guest to join from their phone: Practitioners who log in as a Host can invite a guest by SMS to join a session on a device from their phone (PSTN-Audio only). The practitioner needs to be enabled by our admin team.

Invite an interpreter to join: A practitioner who logs in as a Host can invite an Interpreter to join a session on a device (PSTN-Audio only). A contract with one of two interpretive services is required.

Support long Robot names: Practitioners can now click on three dots to see the full name of the robot in the context menu.
44.1.1
Sep 6, 2022
Fix a crash that happens when backgrounding the application during a video session.
44.1
Jun 21, 2022
Screenshare update:


Guest users joining a session from iOS PAS, can view the shared screen from the host in the main view. Patient's video that used to be shown on the main view is moved to the list of other thumbnails

Guest users joining a session from iOS PAS, can use gestures on the shared screen from the host shown in the main view. Users will be able to pinch in-out and pan by swiping. Double-tap will take the user to the default view of the shared screen.

Bug fixes
44.0
Mar 14, 2022
Apple Default Interface:
Users are now presented with an Apple default interface when they receive a phone call while in a session (i.e. virtual encounter) using this app. When the user selects 'Hold & Accept', they are taken to the Apple default interfacewhere they can manage two different calls at the same time. Through this interface, users can swap between the two calls. Users can mute or unmute their microphone through this interface when they are in an active session with the iOS PAS. Users will be directed within the App when they click on the Provider Access icon on this interface. When the user has put the iOS PAS session on hold while attending another phone call and then opens the iOS PAS App, they will be presented with an On-hold message. The user won't be able to resume the session in the iOS PAS until they end the other ongoing phone call through the Apple interface.

Demo Training:
When a Provider connects to a Connected Device in the Experience Center for a Demo or Training, their microphone will be automatically muted.
43.1.2
Jan 25, 2022
Fix issue with forgot password link on the login page.
43.1.1
Jan 6, 2022
Fixed an issue related to Two Factor Authentication
43.1
Dec 13, 2021
Onboarding screens: During a fresh install, user will now be presented with a set of screens requesting permissions required by the app during a consultation. These permissions include:
1. Camera and microphone
2. Notification
3. Local Network Access
4. Biometrics
Note: Users will not be able to proceed in the app if they deny access to any mandatory permissions.

Support Blur background feature available on iOS 15

Bug fixes
43.0
Sep 27, 2021
== Customer Testing Environment ==

As a clinical or admin lead user on the iOS PAS, user will be able to switch between the “production environment” and the “Customer Testing Environment” so that they can test new features and workflows with their program’s devices running on the same environment.

• User can change to “Customer Testing Environment” by going to app setting and enabling the toggle. Note: User will have to force close the app running in the background after changing the environment setting.

• User will have a clear indication in the notification bar when the app is opened in “Customer Testing Environment”.


== Upgraded Video Libraries ==

• Upgraded audio /video framework to improve quality and stability.
42.1
Jun 24, 2021
FaceID/TouchID:
Support FaceID/TouchID with new login (IdP login) page. FaceID/TouchID can now be used for Enterprise login too.

Privacy Mode: When a provider connects to a Connected Device that has Privacy Mode enabled, the provider will not be able to send or receive video to or from the device. This helps to ensure patient privacy. Instead, the Provider will see a message that reads:
Patient Privacy Mode: Verbally confirm the patient is ready to begin before starting the video. The patient will not receive your video while in privacy mode.
When the patient is ready, the provider can click Start Patient Video to begin their interaction. The patient audio will be streaming while this privacy message is displayed. Only the patient video will be muted.
42.0.1
Apr 16, 2021
Fixed an audio issue where Provider was not able to hear the patient.
42.0
Mar 30, 2021
• Major upgrade to security features and performance
• Update colors to Teladoc Health theme
• Bug Fixes
• End of support for iOS 11
1.41.5
Feb 25, 2021
Addressed some connectivity issues when viewing remote video.
1.41.4
Jan 28, 2021
Addressed some connectivity issues when a user fails to establish a connection with a carelocation
1.41.3
Jan 5, 2021
InTouch Health is now a part of Teladoc Health.

Rebranding:
• We have updated our application name to Teladoc Health Provider Access and display name to Provider Access. We have also updated our application icon.

Audio boost for "connect without multipresence" sessions:
• Audio heard by the provider during the audio-video call perceived to be lower than the audio heard in a multi presence session on that device. User can now boost their audio from iOS setting of the app.
1.41.2
Nov 18, 2020
We have fixed the issue where the user was failing to drive our Vita devices using the joystick controls.
1.41.1
Oct 26, 2020
- Updated user experience when a user signs out of the app. Enterprise user is presented with an informative error message when they fail to login.
- Fixed bugs with app crash in certain scenarios.
- Fixed bugs with updating log files from the app.
1.40.134
Jul 20, 2020
- Pan-Tilt-Zoom controls for “Relative” PTZ camera
- User can view up to 2,000 care locations on the care locations list
- User's care location list is now sorted by alphanumerically, and not just alphabetically
- fixed auto-logout when auto-lock is enabled on the iOS device
1.40.66
May 28, 2020
- Pan-Tilt-Zoom controls for “Relative” PTZ camera
- User can view up to 2,000 care locations on the care locations list
1.40.55
Apr 28, 2020
Important improvements and bug fixes
1.40.29
Mar 31, 2020
New Features:
• Users can now view and share media in a multiparty call like in a single user call.
• Users can now access and search information easier with the most up-to-date information in our new HTML-based user guides that are constantly updated.
1.39.143
Jan 14, 2020
Bug fix:
Fixed the Box Zoom functionality for iPad in Portrait orientation

Teladoc Health Provider Access FAQ

Click here to learn how to download Teladoc Health Provider Access in restricted country or region.
Check the following list to see the minimum requirements of Teladoc Health Provider Access.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Teladoc Health Provider Access supports English

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