46.0
2023-07-11
Enable Solo experience on iOS Provider Access App. Users can connect to an appointment with a patient or connect with carelocation through this one app. Users can switch between different practices from the left panel after they login. Please reach out to Tealdoc Health admin to enable this new experience.
Started supporting visitnow.org domain. Please reach out to Teladoc Health admin if you see the login page multiple times.
Support Operating System iOS 14 and above. Stop supporting the Operating system iOS 13.
45.1
2023-01-25
Invite a guest by email: Practitioners who log in as a Host can invite a guest by email to join a session on a device from any device.
Practitioners can type in the email address or copy it from their contacts. The app will show an error message if the email address is not in right format. Practitioners will have to confirm one more time before sending the invite. The practitioner will receive a notification when the request is sent successfully. Users in the session will receive a notification when the guest user joins the call. Users in the session will receive a notification when the guest user leaves the call.
Invite a guest to join by video: Practitioners who log in as a Host can invite a guest by SMS or email to join a session on a device by video.
Practitioners can type in the US-based number or email address. Practitioners will have to confirm one more time before sending the invite. Guest will receive a phone number to join by audio or a link to join by video.
For guest who decides to join by video, they will be directed to a web page to enter their name. Guest will then be taken to the 'Pre-call test' page where the web page will ask permission for their camera and microphone. Once the web page finishes the test, the guest user can proceed to the session by pressing on 'Enter visit'. Guest users can now see the device and provider's video in the call. Guest can leave the session by pressing on 'Leave Call'.
Invite an interpreter to join by video: Practitioner who logs in as a Host can invite an Interpreter to join a session by audio or video. A contract with one of two interpretive services is required.
Practitioners can switch to the Interpreter tab to see the list of available languages. Practitioners can search or scroll through the list. Practitioner will have to choose an audio or video interpreter if available for the selected language. Practitioners will have to confirm the language one more time before sending the invite. The practitioner will receive a notification when the request is sent successfully. Users in the session will receive a notification when the interpreter joins the call. Users will see a globe icon on the thumbnail so it is easy to identify the Interpreter user who has connected the call. Users in the session will receive a notification when the Interpreter leaves the call.
45.0
2022-10-19
Invite a guest to join from their phone: Practitioners who log in as a Host can invite a guest by SMS to join a session on a device from their phone (PSTN-Audio only). The practitioner needs to be enabled by our admin team.
Invite an interpreter to join: A practitioner who logs in as a Host can invite an Interpreter to join a session on a device (PSTN-Audio only). A contract with one of two interpretive services is required.
Support long Robot names: Practitioners can now click on three dots to see the full name of the robot in the context menu.
44.1.1
2022-09-06
Fix a crash that happens when backgrounding the application during a video session.
44.1
2022-06-21
Screenshare update:
Guest users joining a session from iOS PAS, can view the shared screen from the host in the main view. Patient's video that used to be shown on the main view is moved to the list of other thumbnails
Guest users joining a session from iOS PAS, can use gestures on the shared screen from the host shown in the main view. Users will be able to pinch in-out and pan by swiping. Double-tap will take the user to the default view of the shared screen.
Bug fixes
44.0
2022-03-14
Apple Default Interface:
Users are now presented with an Apple default interface when they receive a phone call while in a session (i.e. virtual encounter) using this app. When the user selects 'Hold & Accept', they are taken to the Apple default interfacewhere they can manage two different calls at the same time. Through this interface, users can swap between the two calls. Users can mute or unmute their microphone through this interface when they are in an active session with the iOS PAS. Users will be directed within the App when they click on the Provider Access icon on this interface. When the user has put the iOS PAS session on hold while attending another phone call and then opens the iOS PAS App, they will be presented with an On-hold message. The user won't be able to resume the session in the iOS PAS until they end the other ongoing phone call through the Apple interface.
Demo Training:
When a Provider connects to a Connected Device in the ExperienceCenter for a Demo or Training, their microphone will be automatically muted.
43.1.2
2022-01-25
Fix issue with forgot password link on the login page.
43.1.1
2022-01-06
Fixed an issue related to Two Factor Authentication
43.0
2021-09-27
== Customer Testing Environment ==
As a clinical or admin lead user on the iOS PAS, user will be able to switch between the “production environment” and the “Customer Testing Environment” so that they can test new features and workflows with their program’s devices running on the same environment.
• User can change to “Customer Testing Environment” by going to app setting and enabling the toggle. Note: User will have to force close the app running in the background after changing the environment setting.
• User will have a clear indication in the notification bar when the app is opened in “Customer Testing Environment”.
== Upgraded Video Libraries ==
• Upgraded audio /video framework to improve quality and stability.
1.41.3
2021-01-05
InTouch Health is now a part of Teladoc Health.
Rebranding:
• We have updated our application name to Teladoc Health Provider Access and display name to Provider Access. We have also updated our application icon.
Audio boost for "connect without multipresence" sessions:
• Audio heard by the provider during the audio-video call perceived to be lower than the audio heard in a multi presence session on that device. User can now boost their audio from iOS setting of the app.
1.41.2
2020-11-18
We have fixed the issue where the user was failing to drive our Vita devices using the joystick controls.
1.41.1
2020-10-26
- Updated user experience when a user signs out of the app. Enterprise user is presented with an informative error message when they fail to login.
- Fixed bugs with app crash in certain scenarios.
- Fixed bugs with updating log files from the app.
1.40.134
2020-07-20
- Pan-Tilt-Zoom controls for “Relative” PTZ camera
- User can view up to 2,000 care locations on the care locations list
- User's care location list is now sorted by alphanumerically, and not just alphabetically
- fixed auto-logout when auto-lock is enabled on the iOS device
1.40.66
2020-05-28
- Pan-Tilt-Zoom controls for “Relative” PTZ camera
- User can view up to 2,000 care locations on the care locations list
1.40.55
2020-04-28
Important improvements and bug fixes
1.40.29
2020-03-31
New Features:
• Users can now view and share media in a multiparty call like in a single user call.
• Users can now access and search information easier with the most up-to-date information in our new HTML-based user guides that are constantly updated.
1.39.143
2020-01-14
Bug fix:
Fixed the Box Zoom functionality for iPad in Portrait orientation
1.39.132
2019-11-11
MultiPresence Enhancements:
• New MultiPresence role allows Administrators to configure Users so they only connect as Guests; Guests have limited capability and cannot control the session like Hosts
• New SmartLink allows designated Users to take over Host Controls, letting them manage the session
• Improved notification to all Users in a call that the consult is being recorded, which is indicated by a red dot on the recorder’s thumbnail. (Currently, no one in the call has permission to accept or deny a recording request.)
• Ability to hide guest thumbnails on a multi-party session while having a session on iPad Provider Access, thus not occluding the Patient view.
Connection/Access Controls:
Added the ability to require a User on the Patient Access Device to have to accept all calls (this is not user-configurable). Also added an improved error message to be shown if the call was declined or missed by the Patient Access Device.
Camera and PIP Control:
Added the ability to switch the front camera to rear camera during the session. User can now look at the local PIP in full-screen mode.
Enterprise login Enhancements:
Ability for our Enterprise Users to land on their hospital’s login page when launching Provider Access makes it easier to get connected to the InTouch network.
1.39.90
2019-09-26
MultiPresence Enhancements:
• New MultiPresence role allows Administrators to configure Users so they only connect as Guests; Guests have limited capability and cannot control the session like Hosts
• New SmartLink allows designated Users to take over Host Controls, letting them manage the session
• Improved notification to all Users in a call that the consult is being recorded, which is indicated by a red dot on the recorder’s thumbnail. (Currently, no one in the call has permission to accept or deny a recording request.)
Connection/Access Controls:
Added the ability to require a User on the Patient Access Device to have to accept all calls (this is not user-configurable). Also added an improved error message to be shown if the call was declined or missed by the Patient Access Device.
Camera and PIP Control:
Added the ability to switch front camera to rear camera during the session. User can now look at the local PIP in full-screen mode.
1.38.105
2019-03-15
Improved local and remote picture-in-picture (PIP) controls.
Enhanced notifications warn you if your microphone or camera is disabled.
Auto logout notifications now warn you in advance of being automatically logged out.
Providers can set their home screen to be either their My Care Location list or their healthcare apps displayed in full screen.
Access to healthcare apps has been relocated to the top toolbar, giving providers a similar experience across Windows and iOS platforms.
Improved layout and intuitive controls allow users to share NIHSS images and control the stethoscope while still seeing guests in a multiparty session.
1.38.65
2018-12-21
• Improved MP privacy features includes the ability to mute your speakers, mute your video, and an indicator when other guests are muted are designed to improve your experience.
• Ability to access InTouch Imaging module on iPhones allows quick access to radiology studies when they are needed most.
1.38.26
2018-10-23
- Updated iPad login screen and branding resembles the iPhone login screen
- End of support for iOS 9 will prevent any iOS 9 iPhone from installing the newest app.
- Refreshed icons and buttons on the iPad more closely match the experience on Windows systems.
- Updated and modernized controls on the iPhone increase the usability of all features.
- Support for accessing the Lite 4 and Vantage overhead boom cameras and other auxiliary video sources.
- Access to the Imaging App from the iPad allows access to radiology studies while in session.
- Improved search capabilities make it easier to find and connect to a patient access device.
- New streamlined menu icon on the iPhone gives you quick access to all patient access device features.
- Support for iOS 12.
- Bug fixes
1.37.79
2018-09-14
Bug fixes
1.37.70
2018-08-17
Bug fixes
1.37.41
2018-05-16
General improvements and bug fixes
1.36.24
2017-12-20
Added full support for embedded PACS Viewer inside Provider Access iOS Application.
1.36.23
2017-11-01
Identification of who is using the Patient Access Device
Easy reset of the Vici Pan-Tilt-Zoom camera to reorient the user’s view
Numerous other under the hood enhancements and bug fixes.
1.35.65
2017-10-05
Fixed a bug preventing the application from launching on iPhone 8 and iPhone 8 Plus.
1.35.64
2017-07-14
Bug fix for remote camera control
1.35.60
2017-06-13
Support for Okta authentication
Video Mute feature
Bug fixes
1.35.33
2017-04-27
Bug fixes.
1.35.24
2017-03-28
Bug fixes
1.35.18
2017-03-14
- Significant improvements to audio quality
- Numerous quality improvements and bug fixes
1.34.37
2016-10-21
- Bugfix for iOS 10
1.34.17
2016-08-19
- Support for Enterprise login
- Bug fixes
1.33.13
2016-04-13
- Support for Touch ID
- Support for Bluetooth headsets
- Bug fixes
1.32.15
2015-08-13
Enhancements to the iPhone app:
- Support for NIHSS images
- Manual (joystick) driving of RP-VITA and RP-7
- Improved user interface
1.31.6
2015-04-15
Fix crash on iOS 8.3
1.31.5
2015-02-11
InTouch Health's Physician Access App is now available on your iPhone! (Requires iPhone 5 or later.)
1.30.20
2014-09-20
- iOS 8 Compatibility
- Enhanced status and diagnostic messages
- Various bug fixes
1.29.25
2014-05-16
- Support for streaming audio from remote stethoscope
- Expansion of SureConnect server network
1.29.19
2014-03-05
- Improved firewall traversal capabilities
- Support for VisitOR1 laser pointer
- Support for Auxiliary Video
- Support for privacy handset on RP-Xpress
- RP Device Picture-in-Picture (PIP) control
- Video mute on RP Device when CS App in background
1.28.25
2013-11-26
- Faster updating of busy/ready/offline status.
- More logging around login errors.
1.28.22
2013-11-07
- Support for sharing of NIHSS images
- Improved quality of video sent from iPad
- Media file manager for taking, organizing, and sharing snapshots
- Improved troubleshooting capabilities