With our demand responsive transport platform mobility now becomes even smarter: Via our app you can book your trip conveniently and individually, without timetables, 24/7 – design your individual journey with ioki Hamburg and get to your destination comfortably, quickly and safe.
New: The ioki Hamburg App now combines different service areas. Additionally the service offering in the Billbrook service area will be supplemented according to the time of day.
In cooperation with the Verkehrsbetriebe Hamburg-Holstein GmbH (VHH), we offer the demand responsive transport service integrated in the HVV fare system. So daily, weekly, monthly and other valid tickets are accepted when shown to the driver and must be supplemented with a surcharge of 1 € per ride (not applicable in Billbrook between 20:00 and 05:00). If you do not have a valid HVV ticket, you can buy one before starting your journey, e.g at hvv.de. The surcharge can also be paid within the app with a stored credit card, Apple Pay or an ioki prepaid card.
Important: HVV tickets purchased within the ioki Hamburg App do not entitle you to continue with other HVV means of transport.
And this is how it works:
ENTER YOUR START AND DESTINATION ADDRESS
We will immediately show you which vehicle can pick you up and where. In Lurup & Osdorf you will either be driven from your exact starting address to a station near your destination or we will take you from a station to your exact destination. However, you cannot decide, which one of the two will be the station, this will be selected by our algorithm – but be sure, we will always find the fastest way for you!
In Billbrook our on-demand service transports you daily 24/7 between the stops. Whether Billwerder-Moorfleet or Blue Bridge - 37 stops in Billbrook are connected by ioki Hamburg in Billbrook.
BOOK AND PAY YOUR RIDE
Once we have found a suitable shuttle for your request, you can book your trip. You can pay the surcharge directly in the app with a stored credit card or purchased service credits. In the app you can follow live where your vehicle is on its way to you.
SHARE YOUR RIDE
While driving, your vehicle may collect additional passengers who have a similar destination. Through these carpools, we can bundle several travel requests, optimally utilize our vehicles and thus also the roads and relieve the environment.
RATE YOUR RIDE
Once you've arrived, you can give us feedback and rate your ride. Finally, we'll navigate you to your final destination, if necessary.
The demand responsive transport service is integrated into the HVV tariff (https://www.hvv.de/en/tickets/single-day-tickets/overview). On top of the HVV ticket a surcharge of 1€ per person and ride will be applied.
Details about our service in Hamburg: https://www.hvv.de/ioki
You can find more information about ioki here: https://ioki.com/
Whether Billwerder-Moorfleet or Blue Bridge - 37 stops in Billbrook are now connected by ioki Hamburg for Billbrook. The new service is also available 24/7 a day. In cooperation with the Verkehrsbetriebe Hamburg-Holstein GmbH (VHH) and the Hamburger Verkehrsverbund GmbH (HVV) the new service offering is integrated into the HVV tariff system and an additional surcharge of 1 € per person per ride (not applicable between 20:00 o'clock and 05:00 clock) will be applied..
New: There are two different service areas depending on the time: During daytime from 05:00 to 20:00 a new corridor to complement the already good transport offering and at nighttime from 20:00 - 05:00 clock the entire service area.
Additionally, we have reworked the digital payment to be ready for the start of the European "Payment Services Directive II" (PSD2) on September 14th.
We’re very happy that you’re part of ioki and therefore we’ve tidied up the app a bit: Besides some minor fixes, we are constantly working on making our app even better.
Enjoy the new version and have a good trip with ioki!
- 127.6 MB
- Update Date:
- Verkehrsbetriebe Hamburg-Holstein GmbH
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