12.0.0
2023-04-29
Visual Assistance Call:
o Multi-Session Call
- Reopening calls for regular and recurring appointments
- Display missed calls
- Display all sessions
o Call Module Improvements
- Out-of-Call navigation via picture-in-picture
- Chat-Overlay Redesign
- Call-Chat for externals
11.0.0
2022-11-13
• Videocall improvements:
- Feature to mute other participants
- Improved automatic rejoin
- Pre-Call UI
• Pre-fill username for guests: add guest user information to autofill within call invitation link
• Mixed small improvements
8.0.0
2021-10-29
Workflows module
- The Workflows module can now be accessed and used on all devices.
- The Workflows module now offers you the option of mapping training courses or work steps in detail, for example.
- You have the possibility to precisely document various use cases step-by-step and to map the ideal use case using different types of "instructions".
- Link specific workflows to products using QR codes.
Design overhaul
- Benefit from the redesign of the main menu, which now groups individual sections by topic.
Calendar invitations
- Take advantage of the ability to schedule, reschedule, or cancel remote assistance video calls, always keeping all participants informed of the current status via email.
Simplification of file import into cases
- Easily copy entire folder structures and files contained therein into a case on your remote support platform using a "drag and drop" function.
Various bug fixes and improvements
5.0
2020-05-17
* Send photos, videos and other media files via chat
* New supported languages: Spanish, French and Turkish
* Forget password feature
* Change color for annotations
* Various bug fixes and small improvements
4.1.1
2019-11-07
* Small bugfix in contacts view
4.1.0
2019-10-12
* Improvements in stability and performance
* Minor adjustment of the UI
* Various bug fixes
4.0.6
2019-09-29
Improvements and fixes for iOS 13
4.0
2019-08-20
* Update of the entire UI
* Complete revision of the video call
* Various bug fixes and improvements
3.7.0
2018-07-07
* View of products now also possible with the iOS application
* View of products for external users (customers and suppliers)
* Compatibility of the video call from iPhones and iPads with the Smart Glasses Epson BT 300/350 and various other Android smartphones
* Improvement of the performance of video calls
* Various bug fixes and improvements