Kayako Classic
Free
3.5.5for iPhone, iPad and more
Age Rating
Kayako Classic Screenshots
About Kayako Classic
This app for Kayako Classic users. Using the new Kayako? Search for our new app 'Kayako'.
Kayako Classic for iOS lets you take your customers with you so great customer service can continue - even out of the office.
Agents and managers can stay connected to their Kayako helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.
Kayako Classic has been built from the ground up for speed and usability, with a cleaner, clearer look. Featuring a vastly improved search function, ticket starring and offline caching, staying in touch with your customers has never been easier.
Kayako Classic for IOS requires Kayako 4.60 or later.
Features:
• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Use gestures to fly through views and tickets
Kayako Classic for iOS lets you take your customers with you so great customer service can continue - even out of the office.
Agents and managers can stay connected to their Kayako helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.
Kayako Classic has been built from the ground up for speed and usability, with a cleaner, clearer look. Featuring a vastly improved search function, ticket starring and offline caching, staying in touch with your customers has never been easier.
Kayako Classic for IOS requires Kayako 4.60 or later.
Features:
• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Use gestures to fly through views and tickets
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What's New in the Latest Version 3.5.5
Last updated on Dec 3, 2021
Old Versions
Performance improvements and bugfixes
Show More
Version History
3.5.5
Dec 3, 2021
Performance improvements and bugfixes
3.5.3
Jun 23, 2021
- Addressed the issue with HTML tag rendering.
- Minor fixes.
- Minor fixes.
3.5.2
Feb 5, 2020
- UI fixes for the Dark Mode in iOS
- Disable HTTP connections
- Disable HTTP connections
3.4
Jan 11, 2020
- App Crashing issue after iOS 13 or later Upgrade fixed
- Optimized Search Filtering
- Optimized UI supporting backward compatibility
- Optimized Search Filtering
- Optimized UI supporting backward compatibility
3.3.8
Jan 16, 2018
We've fixed user-reported crashes and added support for the iPhone X in this release.
3.3.7
Nov 1, 2017
Fixes an issue where the app icon wouldn't appear on the 12.9 inch iPad pro.
3.3.6
Oct 12, 2017
Fixes some repeated app crashes that users have been experiencing on iOS 11.
3.3.5
Oct 9, 2017
Fixes an issue where Notes, Properties, Billing etc were inaccessible.
3.3.4
Oct 3, 2017
Fixes for word-wrap issues with some HTML tickets.
3.3.3
Apr 5, 2017
- Fixes issues where certain tickets would show up in raw HTML
Thanks to Frank for reporting this to us!
Thanks to Frank for reporting this to us!
3.3.2
Nov 1, 2016
We've fixed an issue where Kayako Classic customers who don't use SSL couldn't log into the app. This also fixes issues where the TLS version was below 1.2.
3.3.1
Oct 29, 2016
The same Kayako Classic app that you know and love, now with an additional word in the title. This is the last update we’ll be making for Kayako Classic, as we prepare to launch the New Kayako iOS App for the new Kayako!
3.3.0
Apr 28, 2015
- Image attachment while replying to a ticket.
- Departments and Statuses are collapsible
- Custom Field are visible now.
- SLA Plan is visible now.
- Login Screen improvements
- Bug Fixes and Improvements
- Departments and Statuses are collapsible
- Custom Field are visible now.
- SLA Plan is visible now.
- Login Screen improvements
- Bug Fixes and Improvements
3.2.0
Mar 11, 2015
- Support for Unassigned Tickets
- Support for iPhone 6 and iPhone 6 plus resolution
- Autocomplete URL support while login
- Tags improvement
- Bug fixes
- Performance improvements
- Support for iPhone 6 and iPhone 6 plus resolution
- Autocomplete URL support while login
- Tags improvement
- Bug fixes
- Performance improvements
3.1.0
Jan 28, 2015
- Added support for ticket macros and tags
- Bug fixes
- Performance improvements
- Bug fixes
- Performance improvements
3.0.1
Nov 5, 2014
Kayako for iOS has been updated with a refreshed new interface, iOS8 compatibility and the latest bug fixes and performance enhancements based on your feedback. Happy helpdesking!
3.0
Nov 4, 2014
** Important: If your Kayako app crashes following this update, please remove the app and install it again from the App Store. Sorry about the teething issues! **
Kayako for iOS has been updated with a refreshed new interface, iOS8 compatibility and the latest bug fixes and performance enhancements based on your feedback. Happy helpdesking!
Kayako for iOS has been updated with a refreshed new interface, iOS8 compatibility and the latest bug fixes and performance enhancements based on your feedback. Happy helpdesking!
2.0.0
May 23, 2014
Kayako is now bigger and better - on your iPad. Kayako for iOS is now a universal app with an experience tailored for both the iPhone and iPad. This update also adds landscape support for both platforms. Now you can take your customers with you, no matter which device you’re carrying.
1.0.4
Apr 18, 2014
Improved helpdesk URL handling and more detailed error reporting to allow Kayako to serve you better
1.0
Mar 27, 2014
Kayako Classic FAQ
Click here to learn how to download Kayako Classic in restricted country or region.
Check the following list to see the minimum requirements of Kayako Classic.
iPhone
Requires iOS 9.3 or later.
iPad
Requires iPadOS 9.3 or later.
iPod touch
Requires iOS 9.3 or later.
Kayako Classic supports English
