Kayako

Kayako



Free

2.2.4for iPhone, iPad and more
2.1
19 Ratings
Kayako
Developer
68.2 MB
Size
May 21, 2021
Update Date
Business
Category
4+
Age Rating
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
Kayako Screenshots
Kayako posterKayako posterKayako posterKayako poster
Kayako posterKayako posterKayako posterKayako poster

About Kayako

Note: This app isn't for Kayako Classic customers: check out our other app.

Your customers are more than tickets, right? Well, customer service is more than a desk job. The Kayako iOS app is designed fit perfectly into your busy lifestyle so you can deliver better customer experiences from anywhere in the world.

With the Kayako iOS app, you can:

Toggle between your different case views
Create new cases and reply to existing ones in a few taps
Build customer context by adding notes
Upload attachments

… all from the palm of your hand.

With Kayako in your pocket, you can get out of the office and never leave your customers hanging again.
Show More

What's New in the Latest Version 2.2.4

Last updated on May 21, 2021
Old Versions
- Addressed UI rendering issue when OS dark mode is enabled.
- Fixed issue with images not working properly when sent from Outlook.
Show More
Version History
2.2.4
May 21, 2021
- Addressed UI rendering issue when OS dark mode is enabled.
- Fixed issue with images not working properly when sent from Outlook.
2.2.3
Jan 31, 2021
Bug fixes to common issues.
2.2.2
Mar 26, 2018
- Fixes an issue where the send button disappears on the iPad
2.2.1
Mar 10, 2018
- Fixes a lot of crashes users have been experiencing
- Fixes a crash in the Send Feedback screen
- Fixes a bug in where the reply box would not auto expand as you typed more text
- Fixes a bug where an expired password error caused the 2FA entry screen to be shown. We’re working on letting users reset passwords directly within the app, so stay tuned!
2.2.0
Mar 2, 2018
- You'll now be able to search for conversations. Just swipe down the views screen and tap on the search bar that appears
- Added new placeholder avatars
- Fixed a few realtime bugs
2.1.5
Jan 18, 2018
• Fix for an issue where "Remember Me" would forget you (Ha!) and log you out.
• Fixes for viewing and downloading attachments.
2.1.3
Jan 10, 2018
- Fixes an issue with batch custom field updates
- Fixes a bug with replies
2.1.2
Jan 9, 2018
- You can now CC users in email conversations - just switch the conversation to any email channel and we'll show emails you can cc in the conversation.
- It's easy to copy requester information - tap on conversation properties (the i icon), then tap on the requester
- We've resolved a bug that prevents users with 2FA from logging in
2.1.0
Dec 6, 2017
- "Never gonna give you up, Never gonna log you out" - 'Remember Me' is now available in the iOS app! Stay logged in for up to 30 days, even with 2FA enabled.
- You can now share and trash conversations right from the message screen by tapping on the ellipsis icon in the top right corner.
- Long press any post to copy its content.
- Accessing the channel picker is now easy as pie. Tap 'send' to choose a channel in a new message, or long press to change channel in a message you're already typing in.
- Messages sent via Kayako Messenger are now marked as "sent from Messenger" correctly
2.0.3
Nov 16, 2017
- Fixes for the iPhone X - the reply box won't hide behind the home indicator anymore
- We're temporarily removing the large iOS 11 headings - they caused too many issues with pull to refresh. Don't worry, they'll be back soon!
2.0.2
Nov 10, 2017
- Fixes some crashes on bad connections
- Fixes a bug with online/offline status for a few customers
2.0.1
Oct 30, 2017
Made some improvements to address issues with the app running slowly for some users.
2.0.0
Oct 19, 2017
Over the last month we've been working on the biggest update to our iOS app yet. We've fixed a ton of issues and added new features to improve your Kayako mobile experience, including:

- A better conversation assignment flow
- Ability to add and edit tags
- Smoother experience when updating conversation properties - no need to switch screens
- Online status is now more reliable, and you'll see when users are updating conversations across all devices.
- iPad users can now use take photos via the camera without breaking the layout
- No more disappearing statuses
- Avatars and image attachments now load faster
- The send button is now easier to hit

All of this, and the app now takes up even less space on your iOS device too!

We'd love your feedback: get in touch via Support in the app or email support@kayako.com
1.5.3
Sep 6, 2017
- Made replies upto 10x faster and much smaller payloads
- Fixed a layout issue with longer emails
- Fixed an issue where a user wouldn't appear online
1.5.2
Aug 19, 2017
We’ve noticed several instances of crashes due to third party software library we use in the app. We’ve removed it for now, so smooth sailing from here on.
1.5.1
Aug 18, 2017
- Fixes an issue where swiping to trash cases would malfunction
1.5.0
Aug 3, 2017
New: Push notifications for your Kayako app

Customer service isn't just a desk job. When you're out and about, you need to know about updates to your conversations so you can deliver fast and responsive customer service.

With this update, you'll automatically receive real-time push notifications when conversations are assigned to you, and when customers reply.

Visit Settings > Notifications on your Kayako app to choose which notifications you care about. Choose to be notified about:
- All new conversations
- Conversations assigned to you
- Conversations assigned to your teams
- SLA breaches
- New replies from customers

Web notifications coming soon!
1.3.9
Jul 30, 2017
Bug fixes and improvements
1.3.8
Jul 25, 2017
- Fixes an issue with localization
- Fixes a bug where re-authentication would fail
1.3.6
Jun 30, 2017
Tiny bug fixes and improvements.
1.3.5
Jun 29, 2017
- Fixes an issue that caused the wrong attachment to open (Our caches got mixed up. Sorry about that)

On the plus side, we added caching so we don't unnecessarily download attachments again and again!
1.3.2
May 29, 2017
- Fixed a crash where an email link crashes the app.
- Fixed another instance where the sidebar would come in twice.
1.3.1
Apr 8, 2017
- Fixes the issue where the shadow behind the case properties sidebar would scroll along with the list of posts.
- Fixes a bug with facebook posts. Special thanks to Todd for reporting this to us.
1.3.0
Mar 21, 2017
- Cases load much faster - up to 25x in some... cases
- Fix for when yes/no custom fields wouldn't be editable (thanks to Rebecca for notifying us about this!)
- You can now set assignee from the app itself using our awesome user search

We've got major things coming up that will make replying to customer conversations much more fluid and seamless - so watch this space.
1.2.3
Mar 1, 2017
- Fixed issues with mandatory custom fields (the infamous "please enter field_values" bug)
- Fixed a bug where the wrong modal would pop up when selecting a cascading field
- All new camera UI
- In a completely unrelated note, the message bar won't randomly disappear when you cancel a camera related action
- Bug fixes and improvements.

Kayako FAQ

Click here to learn how to download Kayako in restricted country or region.
Check the following list to see the minimum requirements of Kayako.
iPhone
Requires iOS 10.0 or later.
iPad
Requires iPadOS 10.0 or later.
iPod touch
Requires iOS 10.0 or later.
Kayako supports English

Kayako Alternative

You May Also Like

Get more from Kayako