LindeGO
Anytime support for your plant
Free
14.0.1for iPhone, iPad and more
Age Rating
LindeGO Screenshots
About LindeGO
When industrial processes at a large plant come to a halt, solving the problem can stretch the expertise of in-house technicians. When that happens, you need immediate, expert support – but if your plant is in a remote location, however, it can take days for the right specialists to get to you. All of which means undesirable delays and loss of earnings.
Not with the LindeGO app! You can rely on us to get to you in a matter of seconds – thanks to the latest digital technologies.
With our LindeGO smart app, you can immediately establish a live audio-visual link to one of our experts, who can then see your plant live from your perspective, and can talk you through the problem. Your on-site technician can immediately follow the information and instructions over the live audio-visual connection.
To register, please contact LINDE PLANTSERV® under: https://www.linde-engineering.com/en/linde-plantserv/lindego
Not with the LindeGO app! You can rely on us to get to you in a matter of seconds – thanks to the latest digital technologies.
With our LindeGO smart app, you can immediately establish a live audio-visual link to one of our experts, who can then see your plant live from your perspective, and can talk you through the problem. Your on-site technician can immediately follow the information and instructions over the live audio-visual connection.
To register, please contact LINDE PLANTSERV® under: https://www.linde-engineering.com/en/linde-plantserv/lindego
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What's New in the Latest Version 14.0.1
Last updated on Mar 6, 2024
Old Versions
Small fix for videos in workflows
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Version History
14.0.1
Mar 6, 2024
Small fix for videos in workflows
14.0.0
Dec 10, 2023
- Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata.
- Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
- Face Anonymization: Anonymize faces during a video call.
- Several security and performance improvements, bugfixes.
- Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
- Face Anonymization: Anonymize faces during a video call.
- Several security and performance improvements, bugfixes.
13.0.0
Jul 1, 2023
• Screensharing: Share your entire Screen during a video call
• Speaking Detection: Identifying and actively showing who is talking during the video call
• Video call settings: Set the video call quality individually depending on the circumstances during the video call
• Several security and performance improvements
• Speaking Detection: Identifying and actively showing who is talking during the video call
• Video call settings: Set the video call quality individually depending on the circumstances during the video call
• Several security and performance improvements
12.0.0
Apr 29, 2023
Visual Assistance Call:
o Multi-Session Call
- Reopening calls for regular and recurring appointments
- Display missed calls
- Display all sessions
o Call Module Improvements
- Out-of-Call navigation via picture-in-picture
- Chat-Overlay Redesign
- Call-Chat for externals
o Multi-Session Call
- Reopening calls for regular and recurring appointments
- Display missed calls
- Display all sessions
o Call Module Improvements
- Out-of-Call navigation via picture-in-picture
- Chat-Overlay Redesign
- Call-Chat for externals
11.0.0
Nov 13, 2022
• Videocall improvements:
- Feature to mute other participants
- Improved automatic rejoin
- Pre-Call UI
• Pre-fill username for guests: add guest user information to autofill within call invitation link
• Mixed small improvements
- Feature to mute other participants
- Improved automatic rejoin
- Pre-Call UI
• Pre-fill username for guests: add guest user information to autofill within call invitation link
• Mixed small improvements
10.0.2
Oct 17, 2022
Small bug fixes for iOS 16
10.0.0
Jul 9, 2022
• Chat for externals: chat functionality is now available for external users
• Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage
• Revised client navigation
• Copy chat messages on mobile applications
• Change password function for externals
• Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again
• Multiple small improvements
• Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage
• Revised client navigation
• Copy chat messages on mobile applications
• Change password function for externals
• Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again
• Multiple small improvements
9.1.0
Mar 24, 2022
Multi-User Call
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in our mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in our mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
9.0.0
Feb 19, 2022
Multi-User Call
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in our mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in our mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
8.0.0
Oct 23, 2021
Workflows module
- The Workflows module can now be accessed and used on all devices.
- The Workflows module now offers you the option of mapping training courses or work steps in detail, for example.
- You have the possibility to precisely document various use cases step-by-step and to map the ideal use case using different types of "instructions".
- Link specific workflows to products using QR codes.
Design overhaul
- Benefit from the redesign of the main menu, which now groups individual sections by topic.
Calendar invitations
- Take advantage of the ability to schedule, reschedule, or cancel remote assistance video calls, always keeping all participants informed of the current status via email.
Simplification of file import into cases
- Easily copy entire folder structures and files contained therein into a case on your remote support platform using a "drag and drop" function.
Various bug fixes and improvements
- The Workflows module can now be accessed and used on all devices.
- The Workflows module now offers you the option of mapping training courses or work steps in detail, for example.
- You have the possibility to precisely document various use cases step-by-step and to map the ideal use case using different types of "instructions".
- Link specific workflows to products using QR codes.
Design overhaul
- Benefit from the redesign of the main menu, which now groups individual sections by topic.
Calendar invitations
- Take advantage of the ability to schedule, reschedule, or cancel remote assistance video calls, always keeping all participants informed of the current status via email.
Simplification of file import into cases
- Easily copy entire folder structures and files contained therein into a case on your remote support platform using a "drag and drop" function.
Various bug fixes and improvements
7.1.0
Jul 23, 2021
* GLB / GLTF Support: The AR Editor can now be used with an additional filetype for 3D models.
* Export of users: Platform administrators can get an overview of the current users of the platform
* Chat translation to Russian: The translation function is now also available for the Russian language
* Guest user reconnection in Web: a guest user can come back to the same video call in case of connection loss
* Various bug fixes and improvements
* Export of users: Platform administrators can get an overview of the current users of the platform
* Chat translation to Russian: The translation function is now also available for the Russian language
* Guest user reconnection in Web: a guest user can come back to the same video call in case of connection loss
* Various bug fixes and improvements
7.0
May 8, 2021
• Guest Users: Invite guests to a call via a link. Guest users do not need to create an account and can join the videocall via link directly from their browser.
• Shared Pointer: Share your pointer to draw the attention of other participants in the call to specific areas in the video call.
• Navigation Mode: Navigate other participants in the call to the right place with our new Navigation Mode.
• Zoom: View hidden areas of the video image in detail from a distance.
• Shared Pointer: Share your pointer to draw the attention of other participants in the call to specific areas in the video call.
• Navigation Mode: Navigate other participants in the call to the right place with our new Navigation Mode.
• Zoom: View hidden areas of the video image in detail from a distance.
6.0
Oct 24, 2020
* Improvement of the "HD Freeze" feature
* Various improvements and bugfixes
* Initial release of the WORKFLOWS module as beta version
* Various improvements and bugfixes
* Initial release of the WORKFLOWS module as beta version
5.1
Jul 27, 2020
* Small bug fixes and improvements
5.0
Apr 12, 2020
* Send photos, videos and other media files via chat
* New supported languages: Spanish, French and Turkish
* Forget password feature
* Change color for annotations
* Various bug fixes and small improvements
* New supported languages: Spanish, French and Turkish
* Forget password feature
* Change color for annotations
* Various bug fixes and small improvements
4.1.1
Nov 7, 2019
* Small bugfix in contacts view
4.1.0
Oct 12, 2019
* Improvements in stability and performance
* Minor adjustment of the UI
* Various bug fixes
* Minor adjustment of the UI
* Various bug fixes
4.0.6
Sep 29, 2019
Improvements and fixes for iOS 13
4.0.4
Aug 22, 2019
Small bug fixes
4.0.0
Aug 6, 2019
* Update of the entire UI
* Complete revision of the video call
* Various bug fixes and improvements
* Complete revision of the video call
* Various bug fixes and improvements
3.7
Mar 25, 2019
LindeGO FAQ
Click here to learn how to download LindeGO in restricted country or region.
Check the following list to see the minimum requirements of LindeGO.
iPhone
Requires iOS 15.0 or later.
iPad
Requires iPadOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
LindeGO supports English, French, German, Portuguese, Simplified Chinese, Spanish, Turkish
