Live Support
Free
2.2.1for iPhone, iPad
Age Rating
Live Support Screenshots
About Live Support
Live Support (powered by Kandy™) is a state of the art customer service application that allows users to communicate with an expert to resolve product questions or obtain help directly from the business’ website.
When you visit a Live Support enabled website, there is a “contact us” (or another similar name) button that presents different departments and/or options. Upon making a selection, the website will allow you to choose a means of communication (chat, voice or video). The Live Support application is then launched automatically to provide a direct connection to the right representative. No need to get frustrated with convoluted IVRs or recorded instructions.
You will know your position in the queue (if all the representatives are busy) and once your session is established, you will be connected with the selected representative over a multimedia session that provides the following features:
* 2-way video — expedites issue resolution and provides a more personal conversation
* 2-way chat — allows sharing of URLs, textual information, images and files
* Camera selection (back or front camera) —allows the agent to see what you see and help you with step by step guidance
* Screen Sharing — allows the agent to share the screen to provide videos, manuals, diagrams or another type of supporting aid during the resolution
Note: This application requires the support service provider to have a Kandy Live Support subscription to allow agents to handle incoming support requests. Live Support’s real-time communications capabilities (chat, video, audio, screen sharing, etc.) are provided by GENBAND’s Kandy cloud solution. You can find more information about the entire Live Support solution at http://livesupport.kandy.io
When you visit a Live Support enabled website, there is a “contact us” (or another similar name) button that presents different departments and/or options. Upon making a selection, the website will allow you to choose a means of communication (chat, voice or video). The Live Support application is then launched automatically to provide a direct connection to the right representative. No need to get frustrated with convoluted IVRs or recorded instructions.
You will know your position in the queue (if all the representatives are busy) and once your session is established, you will be connected with the selected representative over a multimedia session that provides the following features:
* 2-way video — expedites issue resolution and provides a more personal conversation
* 2-way chat — allows sharing of URLs, textual information, images and files
* Camera selection (back or front camera) —allows the agent to see what you see and help you with step by step guidance
* Screen Sharing — allows the agent to share the screen to provide videos, manuals, diagrams or another type of supporting aid during the resolution
Note: This application requires the support service provider to have a Kandy Live Support subscription to allow agents to handle incoming support requests. Live Support’s real-time communications capabilities (chat, video, audio, screen sharing, etc.) are provided by GENBAND’s Kandy cloud solution. You can find more information about the entire Live Support solution at http://livesupport.kandy.io
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What's New in the Latest Version 2.2.1
Last updated on Jan 10, 2020
Old Versions
iOS 13 Support and other bug fixes.
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Version History
2.2.1
Jan 10, 2020
iOS 13 Support and other bug fixes.
2.2.0
Jan 6, 2020
iOS 13 Support.
2.1.1
Apr 5, 2019
Bug fixes.
2.1.0
Oct 17, 2018
You can now switch audio output between earpiece and speaker during audio/video sessions.
2.0.8
Dec 12, 2017
Fixed a bug where consecutive sessions could not be started without restarting the app
2.0
Nov 2, 2017
Live Support FAQ
Click here to learn how to download Live Support in restricted country or region.
Check the following list to see the minimum requirements of Live Support.
iPhone
iPad
Live Support supports English