Livecare Support
Free
21.00for iPhone, iPad and more
Age Rating
Livecare Support Screenshots
About Livecare Support
Act quick: easily assist your customers using your iPhone or iPad wherever you are! Perform accounting tasks like you were on your PC!
Features
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- Control the remote computers using intuitive gestures like the swipe to move the mouse pointer, the pinch to zoom, the tap to click and more.
- Use a full keyboard, special keys included, like Ctrl and Alt.
- Connect to any PC even if protected by a firewall or a proxy server.
- Solve your problems H24 using the access to the list of controllable servers (Internet Agents).
- Remotely interact with your colleagues using the integrated chat function.
- Contribute to the solution by transferring the assistance from and to your colleagues.
- Check your company with the list of performed assistances done by all of your colleagues.
Features
----------
- Control the remote computers using intuitive gestures like the swipe to move the mouse pointer, the pinch to zoom, the tap to click and more.
- Use a full keyboard, special keys included, like Ctrl and Alt.
- Connect to any PC even if protected by a firewall or a proxy server.
- Solve your problems H24 using the access to the list of controllable servers (Internet Agents).
- Remotely interact with your colleagues using the integrated chat function.
- Contribute to the solution by transferring the assistance from and to your colleagues.
- Check your company with the list of performed assistances done by all of your colleagues.
Show More
What's New in the Latest Version 21.00
Last updated on Oct 25, 2023
Old Versions
- Improved support for external keyboards.
- Fixed some bug.
- Fixed some bug.
Show More
Version History
21.00
Oct 25, 2023
- Improved support for external keyboards.
- Fixed some bug.
- Fixed some bug.
18.30
Dec 23, 2021
- Fixed list of queued users.
- Fixed support for smart working license.
- Fixed layout errors.
- Bugfixing.
- Fixed support for smart working license.
- Fixed layout errors.
- Bugfixing.
18.00
May 12, 2021
- Bugfixing
14.90
Aug 2, 2019
- Fixed bug that made logging in difficult.
- Updated icons.
- Updated icons.
14.00
Jan 10, 2017
- Added the alarms for the agents
- Bugfixing
- Bugfixing
13.03
Apr 29, 2016
- Fixed a crash that happened when opening the chat with another operator.
- Disabled the auto-lock feature of the device during an active remote assistance.
- Disabled the auto-lock feature of the device during an active remote assistance.
13.02
Apr 8, 2016
Fixed a bug that caused crashes when connecting to an agent without the accounting enabled.
13.01
Mar 17, 2016
Fixed the accounting of assistances towards internet agents.
Fixed the missing option to send the "CTRL-ALT-DEL" combination when connected to an internet agent.
Fixed the missing option to send the "CTRL-ALT-DEL" combination when connected to an internet agent.
13.00
Mar 10, 2016
Fixed the accounting of assistances towards internet agents.
12.60
Aug 13, 2015
Bugfixing
12.31
Jun 6, 2015
New features:
- full agent list
- agents search
Bugfixing:
- fixed a bug that was preventing the agent list from being properly updated
- added some missing localized strings
- full agent list
- agents search
Bugfixing:
- fixed a bug that was preventing the agent list from being properly updated
- added some missing localized strings
12.30
May 12, 2015
Added features:
- list of offline contacts
- list of performed assistances
- operators chat
- license info
- list of offline contacts
- list of performed assistances
- operators chat
- license info
12.00
Jan 23, 2015
11.61
Aug 21, 2014
11.60
Jul 30, 2014
Livecare Support FAQ
Click here to learn how to download Livecare Support in restricted country or region.
Check the following list to see the minimum requirements of Livecare Support.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
Livecare Support supports English, Italian
