LiveChat - Support & Sell
Customer service chat
Free
2.26.1for iPhone, iPad and more
Age Rating
LiveChat - Support & Sell Screenshots
About LiveChat - Support & Sell
LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.
Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.
30,000+ companies around the world can’t be wrong!
Powerful customer service software close at hand:
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
And more!
_________
Install LiveChat to:
1. Solve customer problems in a flash
Instant answers in real-time. Fast for your team, fast for the customer.
See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.
2. Support smarter, not harder
Make the most of automation.
Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.
3. Solve tickets anytime, anywhere
Manage complex cases inside your iOS app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.
4. Close more sales
Collect and qualify leads without a hitch and boost your sales opportunities.
Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.
5. Cut costs
Increasing headcount is not the answer.
Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.
_________
Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.
Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.
30,000+ companies around the world can’t be wrong!
Powerful customer service software close at hand:
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
And more!
_________
Install LiveChat to:
1. Solve customer problems in a flash
Instant answers in real-time. Fast for your team, fast for the customer.
See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.
2. Support smarter, not harder
Make the most of automation.
Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.
3. Solve tickets anytime, anywhere
Manage complex cases inside your iOS app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.
4. Close more sales
Collect and qualify leads without a hitch and boost your sales opportunities.
Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.
5. Cut costs
Increasing headcount is not the answer.
Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.
_________
Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.
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What's New in the Latest Version 2.26.1
Last updated on Feb 22, 2024
Old Versions
What's new:
- Technical improvements
- Technical improvements
Show More
Version History
2.26.1
Feb 22, 2024
What's new:
- Technical improvements
- Technical improvements
2.25.2
Oct 11, 2023
What's new:
- Technical improvements
- Technical improvements
2.24.2
Sep 22, 2023
What's new:
- Technical improvements
- Technical improvements
2.23.1
Jul 14, 2023
What's new:
- Resolved issue with browser dismissal during 2FA
- Technical improvements
- Resolved issue with browser dismissal during 2FA
- Technical improvements
2.22.1
Apr 26, 2023
What's new:
- Technical improvements
- Technical improvements
2.21.2
Feb 28, 2023
What's new:
- Bugfixes and technical improvements
- Bugfixes and technical improvements
2.21.1
Feb 27, 2023
- Technical improvements
2.20.3
Feb 23, 2023
What's new:
- Technical improvements
- HelpDesk tickets screen - text input and voice dictation bugfixes
- Technical improvements
- HelpDesk tickets screen - text input and voice dictation bugfixes
2.19.2
Dec 5, 2022
What's new
- Show canned responses relevant to chat's group first
- Add ability to copy email addresses from chats/tickets messages
- Technical improvements
- Show canned responses relevant to chat's group first
- Add ability to copy email addresses from chats/tickets messages
- Technical improvements
2.18.3
Nov 22, 2022
- Real time counter of new unassigned visitors on a "Traffic" screen
- A possibility to edit your avatar from “Agent Details” and “More” screen
- Ignoring in-app notifications about LiveChat Tickets, marked as spam
- Technical improvements
- A possibility to edit your avatar from “Agent Details” and “More” screen
- Ignoring in-app notifications about LiveChat Tickets, marked as spam
- Technical improvements
2.17.2
Sep 15, 2022
- HelpDesk Push & In-app notifications
- Support for custom variables in canned responses
- Technical improvements
- Support for custom variables in canned responses
- Technical improvements
2.16.2
Sep 7, 2022
What's new:
- Technical improvements
- Small UI improvements
- Bug fixes
- Technical improvements
- Small UI improvements
- Bug fixes
2.15.1
Aug 24, 2022
What's new:
- Deep links for HelpDesk Tickets
- HD viewers follow/unfollow actions
- Visual improvements for chat forms
- Support for HD Tickets messages formatting (view only)
- Deep links for HelpDesk Tickets
- HD viewers follow/unfollow actions
- Visual improvements for chat forms
- Support for HD Tickets messages formatting (view only)
2.14.2
Jul 20, 2022
What's new:
- A possibility to edit your avatar (pick one from the gallery or take one with your camera)
- Mentioning in the HelpDesk Tickets
- Bug fixes
- A possibility to edit your avatar (pick one from the gallery or take one with your camera)
- Mentioning in the HelpDesk Tickets
- Bug fixes
2.13.1
Jul 5, 2022
- Technical improvements and bug fixes
2.12.2
Jun 21, 2022
What's new:
- Swipe actions for Tickets
- Improved experience for restarted chats
- Fixed bug with access to canned responses in Groups
- Swipe actions for Tickets
- Improved experience for restarted chats
- Fixed bug with access to canned responses in Groups
2.10.2
Jun 14, 2022
What's new:
- List of customer's recent HelpDesk tickets in the Customer Details view
- Possibility to select canned responses while creating a new HelpDesk Ticket
- Possibility to add attachments while creating a new HelpDesk ticket
- "Ask for email" form adjustments on the chat feed view
- Links in ticket messages are clickable
- Added flags on chats and archives
- List of customer's recent HelpDesk tickets in the Customer Details view
- Possibility to select canned responses while creating a new HelpDesk Ticket
- Possibility to add attachments while creating a new HelpDesk ticket
- "Ask for email" form adjustments on the chat feed view
- Links in ticket messages are clickable
- Added flags on chats and archives
2.9.2
May 4, 2022
What's new:
- Take over chat from an Agent or a Bot
- Tagging option for closed chats
- Improved the mechanism for notifications issues recognition
- Bug fixes
- Take over chat from an Agent or a Bot
- Tagging option for closed chats
- Improved the mechanism for notifications issues recognition
- Bug fixes
2.8.5
Apr 11, 2022
What's new:
- Fully operational HelpDesk Tickets section, where you can handle all new and ongoing tickets
- Option to create new HD tickets (in the new HD Tickets section and from your chats)
- UI adjustments
- Bug fixes
- Fully operational HelpDesk Tickets section, where you can handle all new and ongoing tickets
- Option to create new HD tickets (in the new HD Tickets section and from your chats)
- UI adjustments
- Bug fixes
2.7.7
Jan 12, 2022
What's new:
- Fully operational Tickets section, where you can handle all new and ongoing tickets
- Option to create new tickets (in the new Tickets section and from your chats)
- Deep linking for Archives and the Tickets
- Big UI improvements
- Informative toasts
- Updating recently used canned responses after edition
- Improvements in visitors banning flow
- Fully operational Tickets section, where you can handle all new and ongoing tickets
- Option to create new tickets (in the new Tickets section and from your chats)
- Deep linking for Archives and the Tickets
- Big UI improvements
- Informative toasts
- Updating recently used canned responses after edition
- Improvements in visitors banning flow
2.6.4
Oct 29, 2021
The update contains small improvements and minor bug fixes.
2.6.3
Oct 29, 2021
The update contains small improvements and minor bug fixes.
2.5.9
Oct 11, 2021
What’s new:
- SnapCall voice & video integration release
- Improved the list elements on different screens
- Renamed the Profile Screen to More Screen, changed their icon, and improved the user interface
- Typography improvements
- For active chats, customers from channels will be shown on Traffic
- Fixed the issue with an invitation link
- Block the public mode for supervised chat
- Underground preparation for LiveChat Tickets
- SnapCall voice & video integration release
- Improved the list elements on different screens
- Renamed the Profile Screen to More Screen, changed their icon, and improved the user interface
- Typography improvements
- For active chats, customers from channels will be shown on Traffic
- Fixed the issue with an invitation link
- Block the public mode for supervised chat
- Underground preparation for LiveChat Tickets
2.4.11
Aug 4, 2021
What's new:
· Improved banning of spammers
· Enable real-time messages for queued and unassigned chats (e.g., from Facebook)
· Private notes for chats
· Underground preparation for LiveChat Tickets
· Bump version of external dependencies and code cleanup
· Improved banning of spammers
· Enable real-time messages for queued and unassigned chats (e.g., from Facebook)
· Private notes for chats
· Underground preparation for LiveChat Tickets
· Bump version of external dependencies and code cleanup
2.3
Jun 16, 2021
What's new:
· Two-column layout on tablets
· Reversed sort order for chats and customers that are in an unassigned or queued state
· New header with dropdown menu on Chat screen
· Option to log out from all devices
· Two-column layout on tablets
· Reversed sort order for chats and customers that are in an unassigned or queued state
· New header with dropdown menu on Chat screen
· Option to log out from all devices
LiveChat - Support & Sell FAQ
Click here to learn how to download LiveChat - Support & Sell in restricted country or region.
Check the following list to see the minimum requirements of LiveChat - Support & Sell.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
LiveChat - Support & Sell supports English
