20.00.080
2024-03-27
New look. New features. Same great care. Update your health insurance information and confirm your account details to access the new and improved version of LiveHealth Online.
What’s new:
• User experience improvements
• Faster, more reliable access to care using the latest secure technology
• New virtual care services for some health plan customers
• Ahora puedes ver la aplicación en español
12.20.003
2023-11-14
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.17.003
2022-09-10
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.14.103
2021-12-09
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.10.003
2021-05-21
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.1906
2020-12-19
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.1603
2020-10-02
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.628
2020-03-15
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.621
2020-02-15
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed.
12.0.619
2020-02-13
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.618
2020-02-06
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.606
2019-12-17
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.412
2019-12-07
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.409
2019-11-28
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
12.0.203
2019-11-25
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
11.5.105
2019-09-21
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed.
11.4.106
2019-08-15
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
11.3.310
2019-05-01
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
11.3.105
2019-04-23
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
11.2.016
2018-12-22
We continue to improve the patient experience with these new features:
• Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit
11.1.318
2018-11-29
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
11.0.004
2018-09-13
We continue to improve the patient experience with these new features:
• We have enhanced the service browsing experience to make finding services easier
• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits
• You can now start a visit straight from the text message appointment reminder
• Patients using the consumer mobile app will now be able to change their password via My Account
10.4.115
2018-06-22
We continue to improve the patient experience with these new features:
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.4.106
2018-05-04
We continue to improve the patient experience with these new features:
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.3.500
2018-03-07
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.3.303
2018-02-23
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.2.400
2018-01-23
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.2.200
2017-12-14
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.1.206
2017-10-21
We continue to improve the patient experience with these new features:
• Now when patients are browsing practices they will have more visibility into provider costs. This update lets patients compare services without needing to open a provider’s profile
• With the introduction of more specialty practices, updates have been made to improve the patient experience when accessing these services
10.0.104
2017-09-20
• Patients can find the type of care or provider they may need more efficiently and quickly than ever before.
• Our new home screen allows patients to navigate available services by category and subcategory, filter views of services that offer on demand visits or scheduled appointments, and search for specific providers and/or services.
• With our newest enhancements, patients can immediately and seamlessly be transferred to another provider, if a follow-up visit is necessary.
9.5.018
2017-06-29
We continue to improve the patient experience with these new features:
· Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
· With text notifications, having a visit has never been easier. Users can now opt into receive a text reminder for any scheduled visits.
· While in a provider’s waiting room, now you can minimize the app and our system will remind you to return to the app when the visit is ready to begin.
9.4.112
2017-05-27
We continue to improve the patient experience with these new features:
· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.
9.3.100
2017-02-05
We continue to improve the patient experience with these new features:
· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.
9.3.024
2016-12-31
We continue to improve the patient experience with these new features:
· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.
9.2.200
2016-10-29
We continue to improve the LiveHealth Online patient experience with these new features:
• Parents can now share a child’s account, making it possible for either parent to have a visit on their child’s behalf.
• Users now have the option to share multiple photos during their video visit with a provider.
• Better and faster video handling.
9.2.110
2016-10-22
We continue to improve the LiveHealth Online patient experience with these new features:
• Parents can now share a child’s account, making it possible for either parent to have a visit on their child’s behalf.
• Users now have the option to share multiple photos during their video visit with a provider.
• Better and faster video handling.
9.1.024
2016-05-20
We continue to improve the LiveHealth Online Mobile patient experience with these new features:
• When multi-way video is enabled, patients and providers can invite guests to participate in their video visit.
• Users now have the option self-schedule their appointment with behavioral health providers.
• At the end of the visit, patients can choose to e-mail a summary of their visit to his/her primary care provider.
9.0.018
2016-04-19
We continue to improve the LiveHealth Online Mobile patient experience with these new features:
• When multi-way video is enabled, patients and providers can invite guests to participate in their video visit.
• Users now have the option self-schedule their appointment with behavioral health providers.
• At the end of the visit, patients can choose to e-mail a summary of their visit to his/her primary care provider.
8.4.015
2016-02-20
We continue to improve the patient experience with these new features:
•Users with Touch ID-enabled devices can use their fingerprint to securely log into their account
•Doctor availability will be segmented into three tabs on the home page: Available, On-Call and Appointment
•Users have the option to select a doctor for an immediate on-demand visit, use the ‘on-call’ button to page a doctor or request an appointment with their doctor of choice for a later date and time
8.3.042
2016-01-16
We continue to improve the patient experience of our app with these new features:
•When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on the go.
•You will be notified with an email if your prescription failed to transmit to the pharmacy.
•You can share your experience on Facebook and Twitter following your visit.
8.3.039
2015-12-12
We continue to improve the patient experience of our app with these new features:
•When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on the go.
•You will be notified with an email if your prescription failed to transmit to the pharmacy.
•You can share your experience on Facebook and Twitter following your visit.
8.3.027
2015-12-06
We continue to improve the patient experience of our app with these new features:
•When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on the go.
•You will be notified with an email if your prescription failed to transmit to the pharmacy.
•You can share your experience on Facebook and Twitter following your visit.