LiveHelpNow Help Desk
Free
2.0.9519for iPhone, iPod touch
Age Rating
LiveHelpNow Help Desk Screenshots
About LiveHelpNow Help Desk
Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store – so don’t ignore the customers that are visiting your website every day. It is so easy to use that in less than 5 minutes you can be chatting with your customers.
Your customers are waiting to hear from you so get started now!
Highlights:
- Monitor all visitors to your website in real time
- See where visitors are coming from, whether is is search engine query or link referral
- Get insights into visitor's geographical location and browser information
- Accept chat requests and close sales
- Proactively invite browsing visitors to chat
- Handle multiple chats simultaneously
- Transfer active chat session to other operators or departments on your LiveHelpNow account
Note: You must have an active LiveHelpNow account to use this app.
Your customers are waiting to hear from you so get started now!
Highlights:
- Monitor all visitors to your website in real time
- See where visitors are coming from, whether is is search engine query or link referral
- Get insights into visitor's geographical location and browser information
- Accept chat requests and close sales
- Proactively invite browsing visitors to chat
- Handle multiple chats simultaneously
- Transfer active chat session to other operators or departments on your LiveHelpNow account
Note: You must have an active LiveHelpNow account to use this app.
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What's New in the Latest Version 2.0.9519
Last updated on Mar 19, 2022
Old Versions
Bugfixes related to the chat user interface.
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Version History
2.0.9519
Mar 19, 2022
Bugfixes related to the chat user interface.
2.0.951
Jan 15, 2022
UI improvements in ticket details view.
Time and date is presented in correct timezone now.
Time and date is presented in correct timezone now.
2.0.937
Nov 6, 2021
Application crashes fixes.
2.0.933
Oct 15, 2021
1. Fixed bugs related to dark mode.
2. Proactive sms invitation - you can enter target phone number now.
3. Fixed bugs related to ticket list not loading
4. General user interface improvements
2. Proactive sms invitation - you can enter target phone number now.
3. Fixed bugs related to ticket list not loading
4. General user interface improvements
2.0.925
Oct 6, 2021
Fixed many bugs in regards to:
- dark mode
- chat file upload
- user interface
New version introduces following features:
- invite visitor through SMS invitation
- add callback through mobile app
- tickets are accessible through mobile app. They can be also created through the app.
- dark mode
- chat file upload
- user interface
New version introduces following features:
- invite visitor through SMS invitation
- add callback through mobile app
- tickets are accessible through mobile app. They can be also created through the app.
2.0.897
Mar 23, 2021
1. Dark mode improvements.
2. Fixed bug which could prevent receiving push notifications.
2. Fixed bug which could prevent receiving push notifications.
2.0.853
Mar 12, 2021
1. Stability improvements.
2.0.852
Nov 20, 2020
Load more button has been added for Call Log Lists.
2.0.845
Mar 24, 2020
LiveHelpNow! app should be more stable now.
2.0.836
Nov 15, 2019
Fixed bugs related to the dark theme.
2.0.834
Nov 14, 2019
Bugfixes related to chat.
Fixes bugs related to push notifications.
Fixes bugs related to push notifications.
2.0.818
Sep 25, 2019
1. Implemented request file and file/image upload feature for chat.
2. Repeated chat notifications feature in settings.
3. Added phone call feature (callback) and duration support for call notes.
4. Callback delete support.
5. Callback assignment related bugfixes.
6. Implemented engage translation for chat.
7. Implemented tags support for callback.
8. Implemented send chat transcription feature.
2. Repeated chat notifications feature in settings.
3. Added phone call feature (callback) and duration support for call notes.
4. Callback delete support.
5. Callback assignment related bugfixes.
6. Implemented engage translation for chat.
7. Implemented tags support for callback.
8. Implemented send chat transcription feature.
2.0.804
Jun 25, 2019
1. Fixed technical difficulties toast showing on operator chat.
2. Fix for: when viewing canned responses sometimes not all items might be displayed if there are alongside with folders.
3. Fix for: changing callback notification in settings might not work.
2. Fix for: when viewing canned responses sometimes not all items might be displayed if there are alongside with folders.
3. Fix for: changing callback notification in settings might not work.
2.0.799
Jun 15, 2019
Canned response and share knowledge article link does not work - hotfix.
2.0.798
Jun 13, 2019
Brand new LiveHelpNow! experience!
New features with complete redesign!
New features with complete redesign!
1.6.1
Sep 22, 2017
Fix for not working push notifications
1.6
Sep 15, 2017
-Updated to iOS 10
1.5
May 24, 2013
Fixed minor issue with canned responses
1.4
Feb 4, 2013
- Search for canned messages just as you would in the Operator Panel.
- Knowledge base article search added to 'Canned'.
- Knowledge base article search added to 'Canned'.
1.3
Aug 23, 2012
Fixed special characters recognition and a minor logout issue.
1.2
Mar 19, 2012
Trying to get Push Notification to work
1.0
Mar 10, 2012
LiveHelpNow Help Desk FAQ
Click here to learn how to download LiveHelpNow Help Desk in restricted country or region.
Check the following list to see the minimum requirements of LiveHelpNow Help Desk.
iPhone
Requires iOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
